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  • Does ASPnix use any renewable energy or purchase Carbon Offsets?

    No comments August 30th, 2017 72

    Yes! We are a proud partner of TerraPass, we subscribe to and purchase Carbon Offsets for our total annual electrical usage within our data-center!

    Currently our data-center itself does not source any renewable energy from the grid, though we take great care in making sure everything under our control is as energy-efficient as possible.

    • 80+ rated titanium power supplies – All properly rated for server load for best efficiency
    • SSDs where available – SSD drives consume far less power than normal mechanical drives, usually 2 – 3x less power
    • Where mechanical drives are used, we have intelligent RAID software that can spin down (throttle) or even completely idle a drive based on usage
    • Fully support all of Intel’s power management features to throttle and adjust process speeds and voltage to reduce power consumption during varying loads

    We inspect all hardware such as switches, routers, servers and all other equipment to make sure we are purchasing equipment that both meets our requirements for usage and is as energy-efficient as possible.

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  • What is the difference between the “Reboot” and “Restart” VPS power options?

    No comments July 31st, 2017 108

    Reboot

    This option is the same as it is for your home computer. Choosing the “Reboot” option cleanly shuts down the Operating System and restarts the OS boot cycle.

    1. Shuts down the OS cleanly (if possible)
    2. Turns off the VPS
    3. Turns on the VPS
    4. Boots into the OS

    Restart

    This option is also the same as it is for your home desktop computer. This option immediately “power cycles” the VPS. This does not cleanly shutdown the OS. It is basically the same as pulling the power cord to your home computer then plugging it back in and turning your computer on.

    1. VPS is immediately turned off (power removed)
    2. VPS is turned on
    3. Boots into the OS

    The “Restart” option is common if your VPS has completely locked up or is not responding. The “Reboot” option will force a restart if after 5 minutes the VPS has not cleaning shutdown.

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  • SmarterMail 16 minimum browser requirements

    No comments May 30th, 2017 205

    SmarterMail v16 has a brand new web interface that uses the latest in web technologies, as a result needs a browser that is capable of understanding and using these technologies to have a great user experience.

    • Google Chrome 30+
    • Mozilla Firefox 39+
    • Opera 17+
    • Safari 9.1.3+ (macOS 10.9+)
    • Chrome on Android 4.4+
    • Internet Explorer 11+
    • Microsoft Edge (any version)
    • iOS 10+
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  • ASPnix Hours of Operation

    No comments April 18th, 2017 229

    Below are the hours and days of operation for all of ASPnix’s products and service sales and support departments.

    Shared Hosting, VPS & Dedicated Servers, Email Hosting and TeamSpeak

    • These support departments are available 24 hours a day, 7 days a week year round

    Sales & Billing

    • Open daily from 8AM – 10PM Mountain Time (including weekends)

    WHMCS Modules & Windows Products

    • Open Monday – Friday 10AM – 6PM Mountain Time (closed on weekends)

     

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  • Is PHP opcache supported?

    No comments March 26th, 2017 266

    Yes. The new Zend Opcache PHP extension is supported under both 7.0 and 7.1 releases. 5.x releases do not support that Zend Opcache extension at this time. In order to make use of opcache your site and application will need to support PHP 7.x.

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  • What file extensions are blocked and not allowed to be sent or received through email?

    2 comments March 14th, 2017 340

    The following “dangerous” file extensions are blocked and are not allowed to be sent or received through our email services.  These extensions are also blocked within zip, rar and other types of compressed archives. We disallow these extensions as they are commonly used in viruses, malware, rootkits, ransomware and other security issues. Attempting to send an email containing an attachment with a blocked extension will result in the email being rejected and sent back to you with a notice. If you are sent an email containing an attachment with a blocked extension, the email will also be rejected.

    AD
    ADE
    ADP
    APP
    APPLICATION
    ASD
    ASF
    ASP
    BAS
    BAT
    BIN
    CAB
    CEO
    CER
    CHM
    CHT
    CMD
    COM
    CPL
    CRT
    CSH
    DOCM
    DOTM
    DLL
    EXE
    FXP
    GADGET
    GZ
    HLP
    HTA
    HTO
    INF
    INS
    ISP
    ITS
    JAR
    JS
    JSC
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    UUE
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    VBX
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    VSMACROS
    VSS
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    VSW
    VXD
    WS
    WSC
    WSF
    WSH
    XLSM
    XLTM
    XLAM
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  • What is the “Hassle-Free Migration” service all about?

    No comments January 29th, 2017 337

    All of our shared hosting packages, including Linux (excludes the free hosting plan), Windows (excludes Reseller services) and SmarterMail Hosted eMail include the “Hassle-Free Migration” service free of charge! Once you’ve signed up and contacted our technical support team, we can go ahead with migration of your site, files, databases and we can even migrate your eMail from your current provider to us!

    Why let ASPnix migrate your hosting services?

    We’ve been doing this for over a decade for one, so we know how to get your precious data migrated quickly and efficiently. Sometimes, customers have large sites, but slow Internet connections which makes the time to move data much higher. Pulling down your site to your local computer, then uploading it to us, this is double work! Our technicians can migrate your data at blazing fast carrier level speeds directly from your old provider to us, no middle man!

    It is tedious… Exporting databases, creating new usernames for them, updating site configuration files and much more… We have unique tools that allow our technicians to migrate data efficiently to get your sites online fast!

    Did we mention free… This service is provided 100% free of charge with your hosting service! Please review our Terms of Service for rules terms regarding the migration service.

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  • Can I install my own SSL certificate for SmarterMail?

    No comments January 6th, 2017 341

    Yes, we do allow our customers to supply us with their own SSL certificate to secure our SmarterMail webmail interface with their own domain name. The price is $3 monthly or $30 annually. This does not include the SSL certificate, it is the customer’s responsibility to provide ASPnix with the certificate as well as notify ASPnix of the certificate expiration and providing the renewed certificate for installation.

    This feature only affects the webmail interface through a browser. This does not offer SSL changes or hostname changes for any other servers and services within SmarterMail.

    The following browsers support the required technology for this feature to work properly…

    • Internet Explorer 7 and later on Windows Vista and later
    • Mozilla Firefox 2.0 and later
    • Opera 8.0 (2005) and later
    • Google Chrome:
      Supported on Windows Vista and later
      Supported on Windows XP on Chrome 6 and later
      Supported on OS X 10.5.7 on Chrome v5.0.342.1 and later
    • Safari 2.1 and later
      Supported on OS X 10.5.6 and later
      Supported on Windows Vista and later
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  • How to install a Let’s Encrypt SSL certificate (for Windows)

    2 comments August 30th, 2016 658

    This article assumes you’ve already purchased a dedicated IP address for your account, each site you’d like to secure with a Let’s Encrypt certificate will need its own dedicated IP address. Follow the guide – https://www.aspnix.com/kb/how-to-purchase-a-dedicated-ip-address-addon/ to purchase a dedicated IP.

    1. Login to the Windows control panel at https://panel.aspnix.com/
    2. Click the “Web Sites” icon
    3. Click the website you’d like to install the Let’s Encrypt certificate on
    4. If you do not see the “SSL” tab, please follow the step below or continue to step #6
    5. Click the “Switch to dedicated IP” option
    6. Click the “SSL” tab
    7. Click the “Install free certificate from Let’s Encrypt” button
    8. Select the required options on this form and click the “Create and install Let’s Encrypt certificate” button

    Congrats! Your Let’s Encrypt certificate should now be generated and installed on your website.

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  • How to purchase a Dedicated IP Address addon

    No comments August 30th, 2016 683

    Purchasing a dedicated IP address for your account is simple to do. Follow the steps below to purchase 1 (or more) for your account.

    1. Login to the billing system at https://billing.aspnix.com/clientarea.php
    2. Click “My Services”
    3. Click the “Manage” button next to the hosting service you’d like to purchase the IP for
    4. Click the “View Available Addons” button

    From here you will be able to purchase a single dedicated IP address addon. To purchase more than 1, repeat these steps for each IP address required. You may also contact our sales / billing team to have them assign multiple IP addresses to your account.

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