Billing Linux cPanel Windows Control Panel Client Voip ms sql webadmin ms sql backup mysql webadmin Server Status

Main Menu

ASPnix Knowledgebase

  • How long does it take to verify a crypto payment?

    No comments May 12th, 2018 254

    Typically, most payments are verified in under 10 minutes. However, we have seen payments take as long as an hour to complete verification.  If it has been more than 24 hours and your payment has not completed, please contact our billing or sales team.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • Tutorial: Launch a new website in seconds. No fuss. No hassle. Clear Prices.

    No comments January 15th, 2018 658

    If you have ever gone through the awful process of signing up for one web host or another you are probably familiar with all of the sneaky ways in which most hosting companies try and nickel and dime you. Throwing piles of add-on prices and hidden fees onto your final bill. Continue reading “Tutorial: Launch a new website in seconds. No fuss. No hassle. Clear Prices.” »

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 1.00 out of 5)
    Loading...
  • What files does the Windows Control Panel AV scanner check?

    No comments November 13th, 2017 644

    The scanner will check all files with the exception of compressed archives (such as .zip files) and IIS log (*.log) files in order to save scanner time and resources.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • How long will the Windows Control Panel AV scanner take?

    No comments November 13th, 2017 692

    The time required to complete the scanning of your hosting space root will depend on the number of files within your hosting space root. The more files, the longer the process will take. On average in our testing, we found the scan time was about 3 minutes.

    You will be notified via email the results of the scan once it is completed.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • Will the Windows Control Panel AV scanner remove any infected files?

    No comments November 13th, 2017 692

    No, the system functions only to notify you of possible infections or malware injected into files. It is up to you or your developer to make the call if the infection is real or simply a false positive. You may also contact our support department and we can provide you with our guidance in if a file is truly infected or not.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • Does ASPnix use any renewable energy or purchase Carbon Offsets?

    No comments August 30th, 2017 771

    Yes! We are a proud partner of TerraPass, we subscribe to and purchase Carbon Offsets for our total annual electrical usage within our data-center!

    Currently our data-center itself does not source any renewable energy from the grid, though we take great care in making sure everything under our control is as energy-efficient as possible.

    • 80+ rated titanium power supplies – All properly rated for server load for best efficiency
    • SSDs where available – SSD drives consume far less power than normal mechanical drives, usually 2 – 3x less power
    • Where mechanical drives are used, we have intelligent RAID software that can spin down (throttle) or even completely idle a drive based on usage
    • Fully support all of Intel’s power management features to throttle and adjust process speeds and voltage to reduce power consumption during varying loads

    We inspect all hardware such as switches, routers, servers and all other equipment to make sure we are purchasing equipment that both meets our requirements for usage and is as energy-efficient as possible.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • What is the difference between the “Reboot” and “Restart” VPS power options?

    No comments July 31st, 2017 796

    Reboot

    This option is the same as it is for your home computer. Choosing the “Reboot” option cleanly shuts down the Operating System and restarts the OS boot cycle.

    1. Shuts down the OS cleanly (if possible)
    2. Turns off the VPS
    3. Turns on the VPS
    4. Boots into the OS

    Restart

    This option is also the same as it is for your home desktop computer. This option immediately “power cycles” the VPS. This does not cleanly shutdown the OS. It is basically the same as pulling the power cord to your home computer then plugging it back in and turning your computer on.

    1. VPS is immediately turned off (power removed)
    2. VPS is turned on
    3. Boots into the OS

    The “Restart” option is common if your VPS has completely locked up or is not responding. The “Reboot” option will force a restart if after 5 minutes the VPS has not cleaning shutdown.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • SmarterMail 16 minimum browser requirements

    No comments May 30th, 2017 920

    SmarterMail v16 has a brand new web interface that uses the latest in web technologies, as a result needs a browser that is capable of understanding and using these technologies to have a great user experience.

    • Google Chrome 30+
    • Mozilla Firefox 39+
    • Opera 17+
    • Safari 9.1.3+ (macOS 10.9+)
    • Chrome on Android 4.4+
    • Internet Explorer 11+
    • Microsoft Edge (any version)
    • iOS 10+
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • ASPnix Hours of Operation

    No comments April 18th, 2017 923

    Below are the hours and days of operation for all of ASPnix’s products and service sales and support departments.

    Shared Hosting, VPS & Dedicated Servers, Email Hosting and TeamSpeak

    • These support departments are available 24 hours a day, 7 days a week year round

    Sales & Billing

    • Open daily from 8AM – 10PM Mountain Time (including weekends)

    WHMCS Modules & Windows Products

    • Open Monday – Friday 10AM – 6PM Mountain Time (closed on weekends)

     

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • Is PHP opcache supported?

    No comments March 26th, 2017 975

    Yes. The new Zend Opcache PHP extension is supported under the 7.x. 5.x releases do not support that Zend Opcache extension at this time. In order to make use of opcache your site and application will need to support PHP 7.x.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...