Billing Linux cPanel Windows Control Panel Client Voip ms sql webadmin ms sql backup mysql webadmin Server Status

Main Menu

ASPnix Knowledgebase

  • What is the “Hassle-Free Migration” service all about?

    No comments January 29th, 2017 28

    All of our shared hosting packages, including Linux (excludes the free hosting plan), Windows (excludes Reseller services) and SmarterMail Hosted eMail include the “Hassle-Free Migration” service free of charge! Once you’ve signed up and contacted our technical support team, we can go ahead with migration of your site, files, databases and we can even migrate your eMail from your current provider to us!

    Why let ASPnix migrate your hosting services?

    We’ve been doing this for over a decade for one, so we know how to get your precious data migrated quickly and efficiently. Sometimes, customers have large sites, but slow Internet connections which makes the time to move data much higher. Pulling down your site to your local computer, then uploading it to us, this is double work! Our technicians can migrate your data at blazing fast carrier level speeds directly from your old provider to us, no middle man!

    It is tedious… Exporting databases, creating new usernames for them, updating site configuration files and much more… We have unique tools that allow our technicians to migrate data efficiently to get your sites online fast!

    Did we mention free… This service is provided 100% free of charge with your hosting service! Please review our Terms of Service for rules terms regarding the migration service.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
  • Can I install my own SSL certificate for SmarterMail?

    No comments January 6th, 2017 41

    Yes, we do allow our customers to supply us with their own SSL certificate to secure our SmarterMail webmail interface with their own domain name. The price is $3 monthly or $30 annually. This does not include the SSL certificate, it is the customer’s responsibility to provide ASPnix with the certificate as well as notify ASPnix of the certificate expiration and providing the renewed certificate for installation.

    This feature only affects the webmail interface through a browser. This does not offer SSL changes or hostname changes for any other servers and services within SmarterMail.

    The following browsers support the required technology for this feature to work properly…

    • Internet Explorer 7 and later on Windows Vista and later
    • Mozilla Firefox 2.0 and later
    • Opera 8.0 (2005) and later
    • Google Chrome:
      Supported on Windows Vista and later
      Supported on Windows XP on Chrome 6 and later
      Supported on OS X 10.5.7 on Chrome v5.0.342.1 and later
    • Safari 2.1 and later
      Supported on OS X 10.5.6 and later
      Supported on Windows Vista and later
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
  • How to install a Let’s Encrypt SSL certificate (for Windows)

    No comments August 30th, 2016 354

    This article assumes you’ve already purchased a dedicated IP address for your account, each site you’d like to secure with a Let’s Encrypt certificate will need its own dedicated IP address. Follow the guide – to purchase a dedicated IP.

    1. Login to the Windows control panel at
    2. Click the “Web Sites” icon
    3. Click the website you’d like to install the Let’s Encrypt certificate on
    4. If you do not see the “SSL” tab, please follow the step below or continue to step #6
    5. Click the “Switch to dedicated IP” option
    6. Click the “SSL” tab
    7. Click the “Install free certificate from Let’s Encrypt” button
    8. Select the required options on this form and click the “Create and install Let’s Encrypt certificate” button

    Congrats! Your Let’s Encrypt certificate should now be generated and installed on your website.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
  • How to purchase a Dedicated IP Address addon

    No comments August 30th, 2016 367

    Purchasing a dedicated IP address for your account is simple to do. Follow the steps below to purchase 1 (or more) for your account.

    1. Login to the billing system at
    2. Click “My Services”
    3. Click the “Manage” button next to the hosting service you’d like to purchase the IP for
    4. Click the “View Available Addons” button

    From here you will be able to purchase a single dedicated IP address addon. To purchase more than 1, repeat these steps for each IP address required. You may also contact our sales / billing team to have them assign multiple IP addresses to your account.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
  • Developers – How to use the IP lookup utility in my website or application

    No comments February 17th, 2016 536

    Using our only IP address information utility is easy! We provide an XML and JSON output so that almost any application or language can take advantage of the output from our system. You can use any of the hostnames below…

    IPv6 support will be coming soon.

    Add the ?xml or ?json parameter to the request and you will receive the information encoded in the output format you’ve requested. You can also specify an IP address you’d like to lookup as well by adding the ip=xxxx parameter to the request as well. If you do not specify the ip= parameter, our system will assume the IP address doing the request. For example, here is a full request of the ASPnix NS1 IP address…

    This service is free to anyone so long as there is no abuse from your website or application.

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
  • How does ASPnix store my credit card information? Is my credit card information safe?

    1 comment March 16th, 2015 1272

    Many customers have asked about how their credit card details are handled and stored, with all the recent exploits and security breaches in 2014 / 2015 we feel we should let our customers in on our operations and security.

    When a customer makes a payment using their credit card, we do store the provided credit card details in our database systems. This information is stored to automate invoice payments, domain renewals and other billing related services to make it easier for our customers.

    The following information is stored when a customer pays with their credit card…

    1. The full credit card number
    2. The last 4 numbers of the card
    3. The expiration date / issue date

    The CVV or security code is never stored on our systems. All of the above information is stored in a 128-bit AES encrypted data blob and seeded with a passphrase that is 32-random-characters in length. The passphrase is only known / accessible by 2 employees within our company. Even if the encrypted data blob is retrieved, it cannot be decrypted without the passphrase.

    The database systems that store all user information, services details, invoices etc. that our billing system operates out of are not publicly accessible, do not run locally alongside the web server and are secured with very strong randomly generated passwords. Access to the database systems is secured through VPN access only.

    Our billing software is updated immediately when a new release is available to maintain high levels of security. We also have in-house developed scripts and software that monitor requests and traffic for intrusion attempts, SQL exploits / injections, fake / fraudulent signups and more. We also exceed PCI requirements which are designed to ensure that your credit card information is secure. You can view our PCI compliance here –

    While no system is 100% secure, we do our best to make sure that our system is as secure as possible. We monitor for new threats, new exploits, and fraudulent activity to make sure we stay on top of our security.

    If you have any questions, concerns or comments, please do not hesitate to contact us!

    1 Star2 Stars3 Stars4 Stars5 Stars (3 votes, average: 5.00 out of 5)
  • What custom backup and backup versions are available for VPS services?

    No comments August 2nd, 2014 1288

    Customized backup solutions are available for our VPS clients and allows you to setup and execute backups more than once per day, which is our default setup. Clients also have the option to setup different versions to keep, by default only the last 3 backups are kept.

    While the default backup setup will work for most customers, some may have higher requirements to backup sensitive data or data that changes more often at a more frequent rate, such as twice a day. You may select the following options for backup intervals…

    • Standard – Nightly (Free / Included)
    • Twice per day (every 12 hours)
    • 4 times per day (every 6 hours)
    • Hourly (once per hour)

    You may also select the following backup versions to keep…

    • 3 days (Free / Included)
    • 1 Week (7 days)
    • 2 Weeks (14 days)

    Backup versions are kept for x number of days rolling, as 1 backup completes, the very last backup at the end of the version cycle is automatically removed.

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
  • How much do PRTG sensors cost for my VPS or dedicated server?

    No comments August 1st, 2014 1400

    Sensor pricing is based on how many sensors you need and what type of sensor(s) is required. Sensors start at $1 per month and go as high as $5 per month. And can be triggered as low as every 15 seconds to as high as every 24 hours, depending on the sensors resource impact.

    Low-impact sensors

    Start at $1 per month and can be triggered as low as 15-second intervals. These types of sensors include…

    • Ping
    • Most SNMP based sensors (non-secure, v1)
    • DNS monitoring
    • Port scanning / monitoring
    • Port range scanning / monitoring

    Medium-impact sensors

    Start at $2 per month and can be triggered as low as 1-minute intervals. These types of sensors include…

    • HTTP request / web server monitoring
    • DHCP server
    • PerfCounter
    • SMTP server
    • POP3 server
    • IMAP server
    • SNTP server
    • FTP server

    High-impact sensors

    Start at $3 per month and can be triggered as low as 5-minute intervals. These types of sensors include…

    • Hyper-V host monitoring
    • MySQL and SQL Server database monitoring
    • Most WMI based sensors

    Very-high-impact sensors

    Start at $5 per month and can be triggered as low as 24-hour intervals. These types of sensors include…

    • WMI Event Log monitoring
    • Windows Updates status
    • Windows Updates last updates
    • HTTP full webpage download

    PRTG supports a very large amount of sensors and we cannot list them all, if you’d like to see all sensors that PRTG supports, please review – If you’d like more information about the cost of a specific sensor type, please contact our sales department.

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 5.00 out of 5)
  • What does the PRTG monitoring addon offer me for my VPS or dedicated server?

    No comments August 1st, 2014 1309

    PRTG Network Monitor (PRTG, successor of Paessler Router Traffic Grapher) is a network monitoring software from Paessler AG. PRTG runs on Windows and monitors network availability and network usage using SNMP, Packet Sniffing, WMI, IP SLAs and Netflow and various other protocols.

    We can easily monitor server uptime, CPU usage, RAM usage, hard disk space usage, network I/O, ping, HTTP, SMTP, POP and many, many, more services! You can easily login to our PRTG web interface, view server status through the iOS or Android app as well as the Windows Enterprise Console application.

    Be notified when a sensor goes down, set rules for sensor limits to be notified of high resource usage, low RAM or hard disk space and more. We can monitor an unlimited amount of sensors for all of your VPS or dedicated servers. Pricing varies depending on what types of services and sensors you require. Please contact our sales department for more information.

    For pricing information, please review our PRTG pricing guide article.

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
  • “Order Verification Required” – Why am I being asked for verification documents?

    No comments March 19th, 2014 1493

    Please do not take offense or feel upset in any way. Today’s world is full of Credit Card fraud, to protect us, our customers and Credit Card owners we may ask for verification documents for various reasons. Such as…

    • Your order has a high chance of fraud or has been flagged as “high-risk”
    • The distance between your billing address and ordering location is very large or the locations do not match
    • We feel that the account details are false or inaccurate (such as your name, address, phone number)
    • Very large or expensive orders

    If you’ve ever been asked for your ID when making a purchase at a store using your credit card, this is no different. We simply want to be sure that all your account details are correct, that the credit card is authorized for use by you and sometimes our anti-fraud system does make mistakes. Once the requested documents have been provided to us, we will activate and approve your order ASAP.

    If you have any questions or concerns, please contact our billing department.

    1 Star2 Stars3 Stars4 Stars5 Stars (4 votes, average: 5.00 out of 5)