- April 18th, 2017 6
Below are the hours and days of operation for all of ASPnix’s products and service sales and support departments.
Shared Hosting, VPS & Dedicated Servers, Email Hosting and TeamSpeak
- These support departments are available 24 hours a day, 7 days a week year round
Sales & Billing
- Open daily from 8AM – 10PM Mountain Time (including weekends)
WHMCS Modules & Windows Products
- Open Monday – Friday 10AM – 6PM Mountain Time (closed on weekends)
- March 26th, 2017 44
Yes. The new Zend Opcache PHP extension is supported under both 7.0 and 7.1 releases. 5.x releases do not support that Zend Opcache extension at this time. In order to make use of opcache your site and application will need to support PHP 7.x.
- March 14th, 2017 83
The following “dangerous” file extensions are blocked and are not allowed to be sent or received through our email services. These extensions are also blocked within zip, rar and other types of compressed archives. We disallow these extensions as they are commonly used in viruses, malware, rootkits, ransomware and other security issues. Attempting to send an email containing an attachment with a blocked extension will result in the email being rejected and sent back to you with a notice. If you are sent an email containing an attachment with a blocked extension, the email will also be rejected.
AD ADE ADP APP APPLICATION ASD ASF ASP BAS BAT BIN CAB CEO CER CHM CHT CMD COM CPL CRT CSH DOCM DOTM
DLL EXE FXP GADGET GZ HLP HTA HTO INF INS ISP ITS JAR JS JSC JSE KSH LIB LNK NSH MAD MAF MAG
MAM MAQ MAR MAS MAT MAU MAV MAW MDA MDB MDE MDT MDW MDZ MSC MSI MSP MST NWS OCX OPS PCD PI
PIF PPTM POTM PPAM PPSM PRF PRG PST PS1 PS1XML PS2 PS2XML PSC1 PSC2 REG SCF SCR SCT SEA SHB SHM SHS SLDM
SYS TAZ TGZ TMP TZ UUE VB VBE VBS VBX VSD VSMACROS VSS VST VSW VXD WS WSC WSF WSH XLSM XLTM XLAM
- January 29th, 2017 111
All of our shared hosting packages, including Linux (excludes the free hosting plan), Windows (excludes Reseller services) and SmarterMail Hosted eMail include the “Hassle-Free Migration” service free of charge! Once you’ve signed up and contacted our technical support team, we can go ahead with migration of your site, files, databases and we can even migrate your eMail from your current provider to us!
Why let ASPnix migrate your hosting services?
We’ve been doing this for over a decade for one, so we know how to get your precious data migrated quickly and efficiently. Sometimes, customers have large sites, but slow Internet connections which makes the time to move data much higher. Pulling down your site to your local computer, then uploading it to us, this is double work! Our technicians can migrate your data at blazing fast carrier level speeds directly from your old provider to us, no middle man!
It is tedious… Exporting databases, creating new usernames for them, updating site configuration files and much more… We have unique tools that allow our technicians to migrate data efficiently to get your sites online fast!
Did we mention free… This service is provided 100% free of charge with your hosting service! Please review our Terms of Service for rules terms regarding the migration service.
- January 6th, 2017 119
Yes, we do allow our customers to supply us with their own SSL certificate to secure our SmarterMail webmail interface with their own domain name. The price is $3 monthly or $30 annually. This does not include the SSL certificate, it is the customer’s responsibility to provide ASPnix with the certificate as well as notify ASPnix of the certificate expiration and providing the renewed certificate for installation.
This feature only affects the webmail interface through a browser. This does not offer SSL changes or hostname changes for any other servers and services within SmarterMail.
The following browsers support the required technology for this feature to work properly…
- Internet Explorer 7 and later on Windows Vista and later
- Mozilla Firefox 2.0 and later
- Opera 8.0 (2005) and later
- Google Chrome:
Supported on Windows Vista and later
Supported on Windows XP on Chrome 6 and later
Supported on OS X 10.5.7 on Chrome v5.0.342.1 and later
- Safari 2.1 and later
Supported on OS X 10.5.6 and later
Supported on Windows Vista and later
- August 30th, 2016 430
This article assumes you’ve already purchased a dedicated IP address for your account, each site you’d like to secure with a Let’s Encrypt certificate will need its own dedicated IP address. Follow the guide – https://www.aspnix.com/kb/how-to-purchase-a-dedicated-ip-address-addon/ to purchase a dedicated IP.
- Login to the Windows control panel at https://panel.aspnix.com/
- Click the “Web Sites” icon
- Click the website you’d like to install the Let’s Encrypt certificate on
- If you do not see the “SSL” tab, please follow the step below or continue to step #6
- Click the “Switch to dedicated IP” option
- Click the “SSL” tab
- Click the “Install free certificate from Let’s Encrypt” button
- Select the required options on this form and click the “Create and install Let’s Encrypt certificate” button
Congrats! Your Let’s Encrypt certificate should now be generated and installed on your website.
- August 30th, 2016 450
Purchasing a dedicated IP address for your account is simple to do. Follow the steps below to purchase 1 (or more) for your account.
- Login to the billing system at https://billing.aspnix.com/clientarea.php
- Click “My Services”
- Click the “Manage” button next to the hosting service you’d like to purchase the IP for
- Click the “View Available Addons” button
From here you will be able to purchase a single dedicated IP address addon. To purchase more than 1, repeat these steps for each IP address required. You may also contact our sales / billing team to have them assign multiple IP addresses to your account.
- February 17th, 2016 605
Using our only IP address information utility is easy! We provide an XML and JSON output so that almost any application or language can take advantage of the output from our system. You can use any of the hostnames below…
- https://myipv4.aspnix.com/ (IPv4 Support)
IPv6 support will be coming soon.
Add the ?xml or ?json parameter to the request and you will receive the information encoded in the output format you’ve requested. You can also specify an IP address you’d like to lookup as well by adding the ip=xxxx parameter to the request as well. If you do not specify the ip= parameter, our system will assume the IP address doing the request. For example, here is a full request of the ASPnix NS1 IP address… https://myipv4.aspnix.com/?json&ip=184.108.40.206
This service is free to anyone so long as there is no abuse from your website or application.
- March 16th, 2015 1351
Many customers have asked about how their credit card details are handled and stored, with all the recent exploits and security breaches in 2014 / 2015 we feel we should let our customers in on our operations and security.
When a customer makes a payment using their credit card, we do store the provided credit card details in our database systems. This information is stored to automate invoice payments, domain renewals and other billing related services to make it easier for our customers.
The following information is stored when a customer pays with their credit card…
- The full credit card number
- The last 4 numbers of the card
- The expiration date / issue date
The CVV or security code is never stored on our systems. All of the above information is stored in a 128-bit AES encrypted data blob and seeded with a passphrase that is 32-random-characters in length. The passphrase is only known / accessible by 2 employees within our company. Even if the encrypted data blob is retrieved, it cannot be decrypted without the passphrase.
The database systems that store all user information, services details, invoices etc. that our billing system operates out of are not publicly accessible, do not run locally alongside the web server and are secured with very strong randomly generated passwords. Access to the database systems is secured through VPN access only.
Our billing software is updated immediately when a new release is available to maintain high levels of security. We also have in-house developed scripts and software that monitor requests and traffic for intrusion attempts, SQL exploits / injections, fake / fraudulent signups and more. We also exceed PCI requirements which are designed to ensure that your credit card information is secure. You can view our PCI compliance here – https://email@example.com&k=61900d43ac5ac4fe3b38.
While no system is 100% secure, we do our best to make sure that our system is as secure as possible. We monitor for new threats, new exploits, and fraudulent activity to make sure we stay on top of our security.
If you have any questions, concerns or comments, please do not hesitate to contact us!
- August 2nd, 2014 1352
Customized backup solutions are available for our VPS clients and allows you to setup and execute backups more than once per day, which is our default setup. Clients also have the option to setup different versions to keep, by default only the last 3 backups are kept.
While the default backup setup will work for most customers, some may have higher requirements to backup sensitive data or data that changes more often at a more frequent rate, such as twice a day. You may select the following options for backup intervals…
- Standard – Nightly (Free / Included)
- Twice per day (every 12 hours)
- 4 times per day (every 6 hours)
- Hourly (once per hour)
You may also select the following backup versions to keep…
- 3 days (Free / Included)
- 1 Week (7 days)
- 2 Weeks (14 days)
Backup versions are kept for x number of days rolling, as 1 backup completes, the very last backup at the end of the version cycle is automatically removed.