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ASPnix Knowledgebase

  • What files does the Windows Control Panel AV scanner check?

    No comments November 13th, 2017 43

    The scanner will check all files with the exception of compressed archives (such as .zip files) and IIS log (*.log) files in order to save scanner time and resources.

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  • How long will the Windows Control Panel AV scanner take?

    No comments November 13th, 2017 44

    The time required to complete the scanning of your hosting space root will depend on the number of folders / files within your hosting space root. The more files, the longer the process will take. On average in our testing, we found the avg. scan time was about 3 minutes.

    You will be notified via email the results of the scan once it is completed.

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  • Will the Windows Control Panel AV scanner remove any infected files?

    No comments November 13th, 2017 44

    No, the system functions only to notify you of possible infections or malware injected into files. It is up to you or your developer to make the call if the infection is real or simply a false positive. You may also contact our support department and we can provide you with our guidance in if a file is truly infected or not.

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  • Does ASPnix use any renewable energy or purchase Carbon Offsets?

    No comments August 30th, 2017 141

    Yes! We are a proud partner of TerraPass, we subscribe to and purchase Carbon Offsets for our total annual electrical usage within our data-center!

    Currently our data-center itself does not source any renewable energy from the grid, though we take great care in making sure everything under our control is as energy-efficient as possible.

    • 80+ rated titanium power supplies – All properly rated for server load for best efficiency
    • SSDs where available – SSD drives consume far less power than normal mechanical drives, usually 2 – 3x less power
    • Where mechanical drives are used, we have intelligent RAID software that can spin down (throttle) or even completely idle a drive based on usage
    • Fully support all of Intel’s power management features to throttle and adjust process speeds and voltage to reduce power consumption during varying loads

    We inspect all hardware such as switches, routers, servers and all other equipment to make sure we are purchasing equipment that both meets our requirements for usage and is as energy-efficient as possible.

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  • What is the difference between the “Reboot” and “Restart” VPS power options?

    No comments July 31st, 2017 174

    Reboot

    This option is the same as it is for your home computer. Choosing the “Reboot” option cleanly shuts down the Operating System and restarts the OS boot cycle.

    1. Shuts down the OS cleanly (if possible)
    2. Turns off the VPS
    3. Turns on the VPS
    4. Boots into the OS

    Restart

    This option is also the same as it is for your home desktop computer. This option immediately “power cycles” the VPS. This does not cleanly shutdown the OS. It is basically the same as pulling the power cord to your home computer then plugging it back in and turning your computer on.

    1. VPS is immediately turned off (power removed)
    2. VPS is turned on
    3. Boots into the OS

    The “Restart” option is common if your VPS has completely locked up or is not responding. The “Reboot” option will force a restart if after 5 minutes the VPS has not cleaning shutdown.

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  • SmarterMail 16 minimum browser requirements

    No comments May 30th, 2017 275

    SmarterMail v16 has a brand new web interface that uses the latest in web technologies, as a result needs a browser that is capable of understanding and using these technologies to have a great user experience.

    • Google Chrome 30+
    • Mozilla Firefox 39+
    • Opera 17+
    • Safari 9.1.3+ (macOS 10.9+)
    • Chrome on Android 4.4+
    • Internet Explorer 11+
    • Microsoft Edge (any version)
    • iOS 10+
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  • ASPnix Hours of Operation

    No comments April 18th, 2017 295

    Below are the hours and days of operation for all of ASPnix’s products and service sales and support departments.

    Shared Hosting, VPS & Dedicated Servers, Email Hosting and TeamSpeak

    • These support departments are available 24 hours a day, 7 days a week year round

    Sales & Billing

    • Open daily from 8AM – 10PM Mountain Time (including weekends)

    WHMCS Modules & Windows Products

    • Open Monday – Friday 10AM – 6PM Mountain Time (closed on weekends)

     

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  • Is PHP opcache supported?

    No comments March 26th, 2017 333

    Yes. The new Zend Opcache PHP extension is supported under both 7.0 and 7.1 releases. 5.x releases do not support that Zend Opcache extension at this time. In order to make use of opcache your site and application will need to support PHP 7.x.

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  • What file extensions are blocked and not allowed to be sent or received through email?

    2 comments March 14th, 2017 402

    The following “dangerous” file extensions are blocked and are not allowed to be sent or received through our email services.  These extensions are also blocked within zip, rar and other types of compressed archives. We disallow these extensions as they are commonly used in viruses, malware, rootkits, ransomware and other security issues. Attempting to send an email containing an attachment with a blocked extension will result in the email being rejected and sent back to you with a notice. If you are sent an email containing an attachment with a blocked extension, the email will also be rejected.

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  • What is the “Hassle-Free Migration” service all about?

    No comments January 29th, 2017 394

    All of our shared hosting packages, including Linux (excludes the free hosting plan), Windows (excludes Reseller services) and SmarterMail Hosted eMail include the “Hassle-Free Migration” service free of charge! Once you’ve signed up and contacted our technical support team, we can go ahead with migration of your site, files, databases and we can even migrate your eMail from your current provider to us!

    Why let ASPnix migrate your hosting services?

    We’ve been doing this for over a decade for one, so we know how to get your precious data migrated quickly and efficiently. Sometimes, customers have large sites, but slow Internet connections which makes the time to move data much higher. Pulling down your site to your local computer, then uploading it to us, this is double work! Our technicians can migrate your data at blazing fast carrier level speeds directly from your old provider to us, no middle man!

    It is tedious… Exporting databases, creating new usernames for them, updating site configuration files and much more… We have unique tools that allow our technicians to migrate data efficiently to get your sites online fast!

    Did we mention free… This service is provided 100% free of charge with your hosting service! Please review our Terms of Service for rules terms regarding the migration service.

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