Billing Linux cPanel Windows Control Panel Client Voip ms sql webadmin ms sql backup mysql webadmin Server Status

Main Menu

ASPnix Knowledgebase

  • What is the difference between the “Reboot” and “Restart” VPS power options?

    No comments July 31st, 2017 29

    Reboot

    This option is the same as it is for your home computer. Choosing the “Reboot” option cleanly shuts down the Operating System and restarts the OS boot cycle.

    1. Shuts down the OS cleanly (if possible)
    2. Turns off the VPS
    3. Turns on the VPS
    4. Boots into the OS

    Restart

    This option is also the same as it is for your home desktop computer. This option immediately “power cycles” the VPS. This does not cleanly shutdown the OS. It is basically the same as pulling the power cord to your home computer then plugging it back in and turning your computer on.

    1. VPS is immediately turned off (power removed)
    2. VPS is turned on
    3. Boots into the OS

    The “Restart” option is common if your VPS has completely locked up or is not responding. The “Reboot” option will force a restart if after 5 minutes the VPS has not cleaning shutdown.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • SmarterMail 16 minimum browser requirements

    No comments May 30th, 2017 125

    SmarterMail v16 has a brand new web interface that uses the latest in web technologies, as a result needs a browser that is capable of understanding and using these technologies to have a great user experience.

    • Google Chrome 30+
    • Mozilla Firefox 39+
    • Opera 17+
    • Safari 9.1.3+ (macOS 10.9+)
    • Chrome on Android 4.4+
    • Internet Explorer 11+
    • Microsoft Edge (any version)
    • iOS 10+
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • ASPnix Hours of Operation

    No comments April 18th, 2017 151

    Below are the hours and days of operation for all of ASPnix’s products and service sales and support departments.

    Shared Hosting, VPS & Dedicated Servers, Email Hosting and TeamSpeak

    • These support departments are available 24 hours a day, 7 days a week year round

    Sales & Billing

    • Open daily from 8AM – 10PM Mountain Time (including weekends)

    WHMCS Modules & Windows Products

    • Open Monday – Friday 10AM – 6PM Mountain Time (closed on weekends)

     

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • Is PHP opcache supported?

    No comments March 26th, 2017 190

    Yes. The new Zend Opcache PHP extension is supported under both 7.0 and 7.1 releases. 5.x releases do not support that Zend Opcache extension at this time. In order to make use of opcache your site and application will need to support PHP 7.x.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • What file extensions are blocked and not allowed to be sent or received through email?

    2 comments March 14th, 2017 263

    The following “dangerous” file extensions are blocked and are not allowed to be sent or received through our email services.  These extensions are also blocked within zip, rar and other types of compressed archives. We disallow these extensions as they are commonly used in viruses, malware, rootkits, ransomware and other security issues. Attempting to send an email containing an attachment with a blocked extension will result in the email being rejected and sent back to you with a notice. If you are sent an email containing an attachment with a blocked extension, the email will also be rejected.

    AD
    ADE
    ADP
    APP
    APPLICATION
    ASD
    ASF
    ASP
    BAS
    BAT
    BIN
    CAB
    CEO
    CER
    CHM
    CHT
    CMD
    COM
    CPL
    CRT
    CSH
    DOCM
    DOTM
    DLL
    EXE
    FXP
    GADGET
    GZ
    HLP
    HTA
    HTO
    INF
    INS
    ISP
    ITS
    JAR
    JS
    JSC
    JSE
    KSH
    LIB
    LNK
    NSH
    MAD
    MAF
    MAG
    MAM
    MAQ
    MAR
    MAS
    MAT
    MAU
    MAV
    MAW
    MDA
    MDB
    MDE
    MDT
    MDW
    MDZ
    MSC
    MSI
    MSP
    MST
    NWS
    OCX
    OPS
    PCD
    PI
    PIF
    PPTM
    POTM
    PPAM
    PPSM
    PRF
    PRG
    PST
    PS1
    PS1XML
    PS2
    PS2XML
    PSC1
    PSC2
    REG
    SCF
    SCR
    SCT
    SEA
    SHB
    SHM
    SHS
    SLDM
    SYS
    TAZ
    TGZ
    TMP
    TZ
    UUE
    VB
    VBE
    VBS
    VBX
    VSD
    VSMACROS
    VSS
    VST
    VSW
    VXD
    WS
    WSC
    WSF
    WSH
    XLSM
    XLTM
    XLAM
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • What is the “Hassle-Free Migration” service all about?

    No comments January 29th, 2017 268

    All of our shared hosting packages, including Linux (excludes the free hosting plan), Windows (excludes Reseller services) and SmarterMail Hosted eMail include the “Hassle-Free Migration” service free of charge! Once you’ve signed up and contacted our technical support team, we can go ahead with migration of your site, files, databases and we can even migrate your eMail from your current provider to us!

    Why let ASPnix migrate your hosting services?

    We’ve been doing this for over a decade for one, so we know how to get your precious data migrated quickly and efficiently. Sometimes, customers have large sites, but slow Internet connections which makes the time to move data much higher. Pulling down your site to your local computer, then uploading it to us, this is double work! Our technicians can migrate your data at blazing fast carrier level speeds directly from your old provider to us, no middle man!

    It is tedious… Exporting databases, creating new usernames for them, updating site configuration files and much more… We have unique tools that allow our technicians to migrate data efficiently to get your sites online fast!

    Did we mention free… This service is provided 100% free of charge with your hosting service! Please review our Terms of Service for rules terms regarding the migration service.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • Can I install my own SSL certificate for SmarterMail?

    No comments January 6th, 2017 265

    Yes, we do allow our customers to supply us with their own SSL certificate to secure our SmarterMail webmail interface with their own domain name. The price is $3 monthly or $30 annually. This does not include the SSL certificate, it is the customer’s responsibility to provide ASPnix with the certificate as well as notify ASPnix of the certificate expiration and providing the renewed certificate for installation.

    This feature only affects the webmail interface through a browser. This does not offer SSL changes or hostname changes for any other servers and services within SmarterMail.

    The following browsers support the required technology for this feature to work properly…

    • Internet Explorer 7 and later on Windows Vista and later
    • Mozilla Firefox 2.0 and later
    • Opera 8.0 (2005) and later
    • Google Chrome:
      Supported on Windows Vista and later
      Supported on Windows XP on Chrome 6 and later
      Supported on OS X 10.5.7 on Chrome v5.0.342.1 and later
    • Safari 2.1 and later
      Supported on OS X 10.5.6 and later
      Supported on Windows Vista and later
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • How to install a Let’s Encrypt SSL certificate (for Windows)

    No comments August 30th, 2016 580

    This article assumes you’ve already purchased a dedicated IP address for your account, each site you’d like to secure with a Let’s Encrypt certificate will need its own dedicated IP address. Follow the guide – https://www.aspnix.com/kb/how-to-purchase-a-dedicated-ip-address-addon/ to purchase a dedicated IP.

    1. Login to the Windows control panel at https://panel.aspnix.com/
    2. Click the “Web Sites” icon
    3. Click the website you’d like to install the Let’s Encrypt certificate on
    4. If you do not see the “SSL” tab, please follow the step below or continue to step #6
    5. Click the “Switch to dedicated IP” option
    6. Click the “SSL” tab
    7. Click the “Install free certificate from Let’s Encrypt” button
    8. Select the required options on this form and click the “Create and install Let’s Encrypt certificate” button

    Congrats! Your Let’s Encrypt certificate should now be generated and installed on your website.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • How to purchase a Dedicated IP Address addon

    No comments August 30th, 2016 607

    Purchasing a dedicated IP address for your account is simple to do. Follow the steps below to purchase 1 (or more) for your account.

    1. Login to the billing system at https://billing.aspnix.com/clientarea.php
    2. Click “My Services”
    3. Click the “Manage” button next to the hosting service you’d like to purchase the IP for
    4. Click the “View Available Addons” button

    From here you will be able to purchase a single dedicated IP address addon. To purchase more than 1, repeat these steps for each IP address required. You may also contact our sales / billing team to have them assign multiple IP addresses to your account.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
    Loading...
  • Developers – How to use the IP lookup utility in my website or application

    No comments February 17th, 2016 750

    Using our only IP address information utility is easy! We provide an XML and JSON output so that almost any application or language can take advantage of the output from our system. You can use any of the hostnames below…

    IPv6 support will be coming soon.

    Add the ?xml or ?json parameter to the request and you will receive the information encoded in the output format you’ve requested. You can also specify an IP address you’d like to lookup as well by adding the ip=xxxx parameter to the request as well. If you do not specify the ip= parameter, our system will assume the IP address doing the request. For example, here is a full request of the ASPnix NS1 IP address… https://myipv4.aspnix.com/?json&ip=8.8.246.5

    This service is free to anyone so long as there is no abuse from your website or application.

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
    Loading...

CLOSE
CLOSE