ASPnix Premium Support provides a highly personalized level of service for customers seeking technical help. Customers that do not select Premium Support will continue to have access to our Standard Support, offered at no additional charge, which includes the Knowledge Base and Community Forums.






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Incidents included per month 5 10 50 100
Response time guarantee 12 hours 4 hours 1 hour 30 minutes
Secondary customer contacts 1 3 10 Unlimited
Knowledge Base
Community Forums
Resolution to ASPnix-owned issues
Shared Web Hosting Support
Virtual and Cloud Servers Support
Dedicated Servers Support
Premier Access to Community Forums
Customer’s local business hours availability
One-on-one dedicated IM support
Client side diagnostic tools
Best practice guidance
Manual backup and restore assistance
Backup RAID Storage (disk space) included 25 GB 50 GB 100 GB 500 GB
Always available — any time, any day
Software configuration and maintenance
One-on-one phone support
Proactive System Monitoring
Application code review and assistance
Direct access to Operations Manager
White-glove case routing
Management business reviews
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For most common questions and answers about Premium Support please see our Knowledge Base.

Single Incident Requests

  • Custom virtual/dedicated server installation and configuration – $375
  • Custom migration of a single site with db and email – $125

NOTE: Any additional system administration work is priced at $125 an hour.

Which premium support plan best fits you?

  • Free – I don’t need any premier help, I will contact ASPnix only if my site is unresponsive.
  • Bronze – I’m a shared hosting customer with couple requests a month such as app pool or IIS tweaks.
  • Silver – I’m a shared hosting or VPS customer with a few backup/restore and server configuration requests.
  • Gold – I’m a VPS or Dedicated server customer and regularly require assistance with backups, configuration and maintenance.
  • Platinum – I’m a Dedicated server customer and regularly require assistance with backups, configuration and maintenance plus extra backup storage.