SmarterStats processes your website's log files about every 15 minutes. This delivers semi-real-time statistics reports for viewing and monitoring analytics and traffic. Learn how the log processing cycle works, how to access updated reports, factors that influence timing, troubleshooting steps for
Our email services support auto-discovery for automatic client setup, but manual configuration requires the correct ports. This guide lists all supported SMTP, POP3, and IMAP ports including recommended encrypted settings on 465, 993, and 995. Learn protocol differences, ISP blocks on port 25, manua
ASPnix fully supports the IMAP IDLE extension (RFC 2177) across all email platforms. This includes Windows servers with SmarterMail and Linux environments. IDLE delivers real-time mailbox notifications for new messages and changes, enabling efficient push email without polling. Learn the technical d
Reboot sends a clean shutdown signal to the guest OS before cycling power, while Restart instantly removes and restores power at the hypervisor level without OS involvement. This guide details the exact sequences, when to use each option, common pitfalls, and command-line equivalents to protect data
Our email services block over 100 dangerous file extensions commonly used in viruses, malware, rootkits, and ransomware. Restrictions apply to direct attachments and any matching files inside ZIP, RAR, or other archives. This guide provides the complete list, explains the security rationale, details
ASPnix requests verification documents on high-risk orders to prevent credit card fraud, confirm identity, and protect customers. This article details common triggers like address mismatches or elevated fraud scores, the submission process, what documents are needed, and how prompt responses lead to
If you've received an email that your WHMCS installation is 'Not Licensed', it means our checks found it isn't properly licensed per WHMCS. Visit their License Verification page immediately. Failure to resolve may result in suspension until licensed correctly. Contact WHMCS support with questions.
FTP Implicit mode assumes encryption from the first byte and negotiates SSL immediately on port 990, while Explicit mode starts with an unencrypted connection on port 21 before issuing an AUTH SSL command to upgrade. Implicit is deprecated. Both modes encrypt the data connection. Explicit on port 21
Our SmarterStats workers process website log files every 5-10 minutes to deliver semi-realtime analytics. This expanded guide covers the update process in detail, how to access your reports, factors affecting update speed, and practical tips for getting the best results from your statistics.
Let's Encrypt needs HTTP access on port 80 for ACME domain validation. Configure IIS URL Rewrite or Apache .htaccess to exempt the .well-known/acme-challenge path from HTTP-to-HTTPS redirects. Exact rules, placement instructions, testing steps and troubleshooting for successful certificate renewals.
Implement an automatic HTTP to HTTPS redirect to secure all site traffic with encryption. This guide provides exact rules for IIS URL Rewrite in web.config (with Let's Encrypt exclusion), Helicon Ape, and Apache .htaccess, plus testing steps and troubleshooting tips.
All of our servers use NTP to sync with a local GPS-based time server as primary and NIST servers as backup. They are kept within a few milliseconds of real time. Accurate time is critical for hosting reliability.
SmarterMail applies two default auto-clean rules to every account: messages in Junk E-Mail are deleted after 30 days and items in Deleted Items are purged after 30 days. This guide explains how the rules work, why they exist, step-by-step customization instructions, common pitfalls, and best practic
Sign up for a free Linux starter account at ASPnix with no hidden fees, no surprise add-ons, and no price increases on renewal. This step-by-step guide covers the full transparent process from homepage to checkout, plus what to do once your account is live so you can deploy your site immediately.
ASPnix uses Technitium DNS for Windows-based services and Denver internal resolvers that also support DoH, DoT, DoQ plus security features including QNAME randomization, minimization, and NS revalidation. Linux cPanel services run PowerDNS for authoritative DNS. Learn how this infrastructure deliver
Step-by-step instructions to install and configure the ACH Direct Debit gateway module in WHMCS with Braintree. Covers file upload to web root, activation, license entry, adding invoice_id and user_id custom fields, webhook setup, and sandbox testing. Includes prerequisites, common pitfalls, and con
Complete changelog for the ACH Payment Gateway Module from initial release through version 2.0.6. Documents the rewrite for Braintree's ACH API, automatic capture support, library updates, payment failure fixes, UI corrections for deposit verification, email notification accuracy, and other improvem
Learn the server and software requirements for the ACH Payment Gateway module in WHMCS. Covers PHP, extensions, OpenSSL, ionCube, WHMCS versions, and Braintree ACH setup. Includes a test script to check for missing components.
WHMCS blocks 'Allow Notifications' browser prompts when logged in as an administrator using Login as Client or sharing an admin session. This article details the exact cause, provides step-by-step instructions to log in directly as a client, explains how to inspect the browser developer console for
Verify your server meets the necessary requirements before installing the OneSignal addon for WHMCS. The module requires PHP 5.6+, WHMCS 7.x, TLS 1.1 support via OpenSSL and cURL, Ioncube Loader 10.1+, and a properly set up OneSignal application. Supported browsers and a test script are also detaile