Why am I being asked for verification documents?
Today's world is full of credit/debit card fraud, compromised PayPal accounts and more. So to protect us, our customers, and the payment method owner we may ask for verification documents for various
Category
Billing
8 posts
How long does it take to setup my new account?
The majority of orders are completed and setup instantly (as soon as payment is completed), however, some orders do require additional verification which may delay the setup. If your order requires ad
What is the refund policy? Are prorated refunds given?
Refunds are offered differently based on the product or service that have been purchased... - Shared or Cloud hosting including Reseller (Windows, Linux and Email) is within 30 days - Virtual or Clo
Can I setup a payment arrangement or receive billing assistance?
If you’re unable to pay your hosting services invoice by the due date, we encourage you to contact our billing department as soon as possible. We understand that unexpected expenses can arise, and we
How do I cancel or close my account?
We're Sorry to See You Go! If you're considering cancellation due to a billing issue, please reach out to our billing or sales team. We’ll do our best to assist you and set up a payment arrangement.
How is my credit or debit card information stored and is it safe?
When a customer makes a payment using their card, we store certain details in our billing system database to facilitate automated invoice payments, domain renewals, and other billing-related services
How long does it take to verify a crypto payment?
Typically, most payments are verified and completed in under 30 minutes. However, this process can take up to a few hours depending on how congested or busy the network is. If your crypto payment has
What payment methods are accepted?
We accept a variety of payment methods from different payment types... - PayPal (PayPal Billing Agreements) - Credit/Debit Cards – VISA, AMEX, MasterCard and Discover - Apple Pay for Web - Crypto