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ASPnix Knowledgebase


Affiliate Program Affiliate Program

Information about ASPnix's referral / affiliates program. Including media information, payouts, terms and conditions and more.

Billing & Account Billing & Account

Questions and answers about the ASPnix billing system, payment options, fees, account, and other billing related articles.

Clan Pay Clan Pay

Questions and answers about the ASPnix Clan Pay system.

DNS Hosting DNS Hosting

Information about ASPnix's DNS Hosting services

Hosted Email Hosted Email

Information about ASPnix's Hosted email services, packages, servers and more.

Sales Sales

Answers to the most common sales questions about ASPnix's Hosting services, plans, servers, limits and more.

TeamSpeak TeamSpeak

Information about ASPnix's VoIP services, including Teamspeak 3.

Virtual Cloud Servers Virtual Cloud Servers

Information about ASPnix's VPS and Dedicated Server Hosting solutions.

VPN Hosting VPN Hosting

Information and help related to ASPnix's VPN Hosting services

Windows Applications & WHMCS Modules Windows Applications & WHMCS Modules

Answers to commonly asked questions for ASPnix's software & WHMCS module products

Windows Cloud Hosting Windows Cloud Hosting

Information about ASPnix's Windows Web Hosting services.

Latest KB Articles

Outlook 2016 – Disable Simplified Account Creation

An updated release of Outlook 2016 (16.0.8431.2079) has started a new “Simplified Account Creation” utility that does not allow for setting up ActiveSync enabled accounts. The following steps will resolve this and return Outlook back to the original account creation … Continue reading

How to connect OpenVPN for Windows

If you do not have OpenVPN installed, please download and install the OpenVPN client by visiting their site here Visit the client area at Select the “Manage” button next to your VPN service Under “Downloads” download the OpenVPN profile … Continue reading

How to connect Windows 10 to VPN using L2TP/IPSec

Setting up Windows 10 to use our L2TP/IPSec is very easy and straight forward to setup! Follow the steps below to create a VPN connection… Open the Windows 10 Settings by clicking the Windows start icon and clicking the Settings … Continue reading

Does ASPnix use any renewable energy or purchase Carbon Offsets?

Yes! We are a proud partner of TerraPass, we subscribe to and purchase Carbon Offsets for our total annual electrical usage within our data-center! Currently our data-center itself does not source any renewable energy from the grid, though we take … Continue reading

Coinbase Error – “Merchant tools have been restricted for your account”

Bitcoin Gateway Error – Response: Merchant tools have been restricted for your account. This error indicates that Coinbase has disabled your Merchant account / Merchant tools or has not yet approved the Merchant account. You will need to contact their … Continue reading

What is the difference between the “Reboot” and “Restart” VPS power options?

Reboot This option is the same as it is for your home computer. Choosing the “Reboot” option cleanly shuts down the Operating System and restarts the OS boot cycle. Shuts down the OS cleanly (if possible) Turns off the VPS … Continue reading

What are the requirements for the Twilio SMS security module?

The requirements are listed below. The module may work under different conditions, but has only been tested by our developers in these scenarios. System Requirements Working knowledge of WHMCS, installing and configuring addons, gateways etc. PHP 7.0 or higher WHMCS … Continue reading

Twilio SMS Security Module changelog & release details

Version 1.0.1 – Released 07.28.2017 1 2 Code refactoring Language file loading improvementsCode refactoring Language file loading improvements Version 1.0.0 – Released 07.15.2017 1 Initial ReleaseInitial Release

SmarterMail 16 minimum browser requirements

SmarterMail v16 has a brand new web interface that uses the latest in web technologies, as a result needs a browser that is capable of understanding and using these technologies to have a great user experience. Google Chrome 30+ Mozilla … Continue reading

WHMCS Administrator Widget Modules changelog & release details

The changelogs for our WHMCS Widget modules is not published since there is not much that will change with them and we do not predict many releases after the initial v1.0.0 release.