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  • TS01-UT TeamSpeak Outage (Resolved)

    No comments May 31st, 2016

    Our TS01-UT TeamSpeak server is currently experiencing an unexpected outage. We are working with our upstream provider to find the cause is and resolve it. We apologize for any inconvenience caused by this.

    Thank you for your patience and for choosing ASPnix!

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  • MX01 Emergency Maintenance

    No comments May 13th, 2016

    We will be performing and emergency update this evening on our MX01 SmarterMail server at 8PM MST. We expect the update to take about 25 – 30 minutes. This maintenance event will replace tomorrow’s scheduled maintenance for MX01.

    The update addresses issues reported with ActiveSync, a reported issue with the web interface not properly creating contacts when selecting “Add to Contacts” as well as an IMAP migration failure where the dates on all imported messages are set as the current date / time.

    Scheduled Date: 05-14-2016
    Scheduled Time:
    2:00 AM – 2:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Windows Virtual Cloud Servers – Server 2016 Now Available

    No comments May 12th, 2016

    windows-server-2016We are very pleased to announce that our Windows Virtual Cloud servers platform now supports Windows Server 2016. While a Technical Preview release, this will allow customers to experiment with the new Windows Server release, test new features and applications as well as prepare for future deployments once Server 2016 goes RTM.

    Additional templates such as

    • Windows Server 2012 R2 Standard Edition
    • Windows Server 2012 R2 Core Edition (no GUI)
    • Windows Server 2008 R2 Standard Edition
    • Windows Server 2008 R2 Web Edition
    • Windows 10 Enterprise Edition

    are also supported under our new Hyper-V packages. All of our templates are now fully up-to-date and include all Microsoft .Net Frameworks from v2.0 through v4.6.1.

    If you have any questions please contact our sales department and we will be happy to help!

    Thank you for choosing ASPnix!

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  • Scheduled Weekend Windows Server Maintenance

    No comments May 12th, 2016

    Beginning at 7PM MDT on Saturday, May, 14th we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers, the primary SmarterMail server and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates
    • Update PHPMyAdmin to latest version
    • Update MySQL to latest version
    • Web servers will receive new components by /n Software

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • NS1
    • NS2
    • NS3
    • MX01

    During the maintenance period each server may be unavailable or sporadically online. We expect 15 – 30 minutes per server. We appreciate your patience during this period. No other servers or systems will be affected by this.

    Scheduled Date: 05-15-2016
    Scheduled Time:
    1:00 AM UTC
    Max Outage Duration: 30 minutes per server

    Thank you for choosing ASPnix as your web hosting provider!

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  • SmarterMail Domain Storage Size Upgrade

    We are pleased to announce that all hosting plans that were allocated with the original 30GB email storage capacity have been upgraded to 50GB free!!

    All user hosting accounts and hosting plans with 30GB of mail storage are now 50GB! All qualified domains will be automatically upgraded later this evening.

    This upgrade comes as a bonus to all qualified customers after our major email system upgrade. We hope everyone enjoys the additional 20GB of free storage space for their email! We know many customers will be very pleased with this upgrade and no longer have to worry about nearing the 30GB limit!

    All email clients get the speed and performance improvements of our new storage system as well as improved response times with the web interface, better session management so web users can stay logged in longer, SSD performance for spool storage to enhance mail delivery performance and more!

    If you have any questions please contact our sales department.

    Thank you for choosing ASPnix!

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  • MX01 Emergency Maintenance / Outage / Delivery Issues

    Currently we are experiencing a locking / threading / timing issue with the SmarterMail core. This issue is being caused by the SmarterMail stats tracking system that monitors the spool and gathers statistics about senders, recipients and other information to aid in identifying spam outbreaks and other administrative tasks and our new RAID subsystem, which is causing an unrecoverable lock which eventually stalls the spool and email delivery. We’ve applied the “fix” from SmarterTools however, this has now rendered the mail server completely unable to deliver mail. Emails are being received by our MX01 system, however they are holding in spool and not delivering as they should.

    SmarterTools support team and developers are aware of this problem are on looking into the cause at this time. They are aware of the critical nature of this problem and are working to determine the cause.

    We understand the frustration of this problem, especially on a Monday morning, we are doing our best to resolve this, but unfortunately we are at the mercy of the SmarterTools development team to provide us the fix for this.

    We’d like to thank everyone for their ongoing patience during this time.

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