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  • TeamSpeak – TS01-TX (Dallas, Texas) Emergency Maintenance (Resolved)

    No comments May 31st, 2014

    Our provider in Dallas, is working on an emergency upgrade to the SAN systems to our cloud servers. To prevent future outages and performance degradation we’ve asked them to please do this ASAP. During this time all TeamSpeak services in our Dallas, Texas location will be unavailable. We expect this to be completed within the next 30 – 45 minutes.

    Thank you for your patience and understanding during this time!

    Update: We are still experiencing issues with our Dallas, Texas location. It appears that the node our servers are on is under a ddos attack. We are working as quickly as we can to mitigate it.

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  • Phalcon PHP Framework Now Supported!

    No comments May 29th, 2014

    PhalconWe are pleased to announce that we’ve added support for the Phalcon PHP Framework to our PHP installations (5.3 – 5.5). Phalcon is a native PHP framework that is a C-based extension that is loaded with PHP at runtime, no “core” or “framework” files are required as the Phalcon structure, methods, classes etc. are all written directly in the PHP extension.

    We have several customers that have been using it now for a few weeks and are very pleased with it, its performance and ease of use. Phalcon is fully featured and packed with goodies such as caching, encryption, event management, dedicated template engine, form builder, pagination, security, logging, ORM and much more!

    Phalcon also provides IDE support to enable code completion / intellisense for a variety of different PHP development environments.

    We hope that many more customers give Phalcon a go and try it out and see the awesome power of Phalcon! If you have any questions, please do not hesitate to contact us!

    Thank you for choosing ASPnix as your web hosting provider!

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  • New Password Policy for SmarterMail Systems and Services

    6 comments May 29th, 2014

    Effective immediately our SmarterMail password complexity policy has been changed to require more complex passwords to aid in preventing accounts from being hijacked. All accounts created or updated from the time of this announcement will need to meet or exceed the new password complexity requirements. Current accounts (accounts that existed prior to this announcement) are currently excluded from this to allow time for users to update their passwords. Effective July 1st 2014, we will be enforcing the new password policy on all email accounts. Any accounts that do not meet this requirement will still receive mail, but will not be able to login to SmarterMail or send mail through SMTP.

    The new SmarterMail password complexity policy is as follows.

    1. Minimum of 10 characters
    2. At least one uppercase character
    3. At least one lowercase character
    4. At least one number
    5. At least one special character

    All 5 requirements must be met for the password to be accepted. If your password currently meets the requirements you will not be required to change your password, though we do recommend changing your passwords regularly.

    If you have any questions please do not hesitate to contact our support department!

    Thank you for choosing ASPnix as your web hosting provider!

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  • US Network Outage (Resolved)

    No comments May 21st, 2014

    Beginning around 10:45PM MST our US network suffered an outage. This outage affected all servers and services within our Denver, Colorado location. The outage was in and out for approximately 1 hour, our technicians were able to successfully trace and find the cause of the outage. A client’s VPS had SNMP installed, but poorly configured and was sending and responding to SNMP Amplification attacks. The VPS’s network interface was disabled and SNMP was disabled, we’ve contacted this customer and will work with them on securing their SNMP services.

    We apologize for any inconvenience caused by this and we thank you for choosing ASPnix!

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  • How are Public Pay payments added to the client’s account?

    No comments May 19th, 2014

    No invoices are generated using this module, all payments made through the Public Pay module are added to the client’s WHMCS credit balance once the payment has been validated.

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  • What are the licensing terms for the Public Pay Addon module?

    No comments May 19th, 2014

    This product is licensed as a one-time purchase. No monthly or annual fees apply to this product. The license is valid for use on one WHMCS installation only. If you move your WHMCS installation to a new IP address, change the path of the WHMCS installation or change the domain name that your WHMCS installation is running under your license will need to be re-issued so that it may activate under the new location.

    If you have any questions about the licensing of this product, please contact our sales team!

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  • What are the requirements for the Public Pay Addon module?

    No comments May 19th, 2014

    The requirements are listed below. The module may work under different conditions, but has only been tested by our developers in these scenarios.

    System Requirements

    • Working knowledge of WHMCS, installing and configuring addons, gateways etc.
    • PHP 5.4 or higher for WHMCS 6.x
    • PHP 5.6 or higher for WHMCS 7.x
    • WHMCS 6.x or 7.x
    • OpenSSL w/ TLS 1.1+ support

    PHP Extension Requirements

    • Bcmath*
    • cURL w/ TLS 1.1+ support
    • Ioncube Loader v5.0.21 or higher for WHMCS 6.x
    • Ioncube Loader v6.0.2 or higher for WHMCS 7.x
    • GMP*
    • JSON
    • OpenSSL

    * Either BCMATH or GMP extension is required, both extensions are not required.

    WHMCS Requirements

    • An understanding of WHMCS addons, modules and gateways and how to install and configure them
    • WHMCS built-in PayPal payment gateway activated and configured
    • ASPnix Coinbase Payment Gateway module – Activated and configured (optionally required for Coinbase payments)

    The module will require at least 1 of the required payment gateway modules activated and configured to function.

    Requirements Test Script

    We offer a PHP script that will quickly and easily check your PHP and WHMCS installation for any missing requirements, the tool can be downloaded here – https://billing.aspnix.com/dl.php?type=d&id=138

     

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  • Public Pay Addon Module changelog & release details

    No comments May 19th, 2014

    Version 2.0.7 – Released 12.08.2016

    1
    
    Fixed an issue where payments did not display to the client if the option "Last Payments Displayed" was set to "All"

    Continue reading “Public Pay Addon Module changelog & release details” »

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  • MX01 Emergency Update

    No comments May 17th, 2014

    We are currently performing an emergency update to the MX01 SmarterMail service to apply a new build that will prevent the server crashing in the future due to the SpamAssassin pattern matching error outlined in our MX01 Outage Report announcement early today.

    We expect this update to take no longer than 20 minutes.

    Thank you for your patience and understanding.

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  • MX01 Outage Report

    1 comment May 17th, 2014

    Early this morning, approx. 5:30AM MST, our MX01 SmarterMail service suffered a crash. While the Windows service manager kept attempting to restart the service, the service was unable to remain stable. SmarterTools was contacted and started investigating the issue within 15 minutes of us submitting the ticket. After two development builds and two completely separate issues they were able to get the server online. Below is the report of what caused the server to crash initially and remain offline.

    1. A client received a single email that caused a stack overflow in the HTML Agility Pack module of SmarterMail. This was the cause of subsequent crashes.
    2. An email in spool was causing an unhandled exception within the SpamAssassin pattern matching engine which. This caused the initial crash.

    Issue #2 came as a surprise as we do not use SpamAssassin, our anti-spam system relies on Commtouch. SmarterTools has released a patch for this that we will need to apply to prevent this in the future. The offending email was removed and the spool system was able to start successfully. We have received the development build from SmarterTools that addresses this issue as well. We will need to apply this upgrade shortly.

    Issue #1 was also a surprise as well as we had no idea the email was causing trouble. The server would have only failed to start if we would have performed an upgrade or restarted the server for any reason. The issue has been resolved in the current build we are running.

    We are very pleased that the SmarterTools development and support teams were able to respond quickly and diagnose the issue as well as issue an all-new build.

    We would also like to thank our clients for being patient during this time. We understand that outages are annoying and get in the way of day-to-day activities, unfortunately this was an issue that no one saw coming and could not have been prepared for.

    Thank you for choosing ASPnix!

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