SmarterMail Upcoming Maintenance

Saturday, December 2nd at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

• Content filters do not fire if the sender is a “Trusted Sender”
• Modifying notes of a contact does not enable the “Save” button
• Various FireFox 57 improvements and fixes
• Flagging an email as “Important” in Outlook causes it to disappear (when using EAS)

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.

All dates & times are listed as UTC.

Scheduled Date: 12-03-2017
Scheduled Time: 5:00 AM – 6:00 AM
Max Outage Duration: 1 hour

If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

UPDATE #2 6:38 AM: We are still performing Windows Updates to the system, we will have additional updates as the updates complete. Thank you.

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Why do I not receive any “Allow Notifications” prompts or requests?

If you are logged in as a WHMCS administrator and viewing a client’s account (using the “Login as Client” option) or have manually logged into a client’s account while also being logged in as a WHMCS administrator, you will not receive any prompts or requests to allow for notifications.

In order to receive client notification requests, you must log out of the WHMCS administrator area and login directly as the client. If you still do not receive any requests, please check the browser’s “Developer Console” for any errors or visit the “Browser Notifications” page directly by clicking the “Browser Notifications” link in the WHMCS shortcut menu.

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What files does the Windows Control Panel AV scanner check?

The scanner will check all files with the exception of compressed archives (such as .zip files) and IIS log (*.log) files in order to save scanner time and resources.

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How long will the Windows Control Panel AV scanner take?

The time required to complete the scanning of your hosting space root will depend on the number of files within your hosting space root. The more files, the longer the process will take. On average in our testing, we found the scan time was about 3 minutes.

You will be notified via email the results of the scan once it is completed.

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Will the Windows Control Panel AV scanner remove any infected files?

No, the system functions only to notify you of possible infections or malware injected into files. It is up to you or your developer to make the call if the infection is real or simply a false positive. You may also contact our support department and we can provide you with our guidance in if a file is truly infected or not.

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SmarterMail Upcoming Maintenance

Saturday, November 11th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

• Memory leak with Exchange ActiveSync
• Send button now displays a warning if you try to send a message with attachments that have not completed uploading
• Attachments are randomly not being included with sent messages
• Could not create domains with .cd extensions
• iOS devices with no preview pane enabled, users cannot open email messages
• SPF / DMARC checks now execute on messages with no Return-Path header
• Disk usage report for new users shows a blank page

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.

All dates & times are listed as UTC.

Scheduled Date: 11-12-2017
Scheduled Time: 5:00 AM – 6:00 AM
Max Outage Duration: 1 hour

If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

(No Ratings Yet)

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