About Christopher York

ASPnix Administration Team

What are the requirements for the OneSignal addon module?

The requirements are listed below. The module may work under different conditions, but has only been tested by our developers in these scenarios.

System Requirements

  • Working knowledge of WHMCS, installing and configuring addons, gateways etc.
  • PHP 5.6 or higher
  • WHMCS 7.x
  • OpenSSL w/ TLS 1.1+ support

PHP Extension Requirements

  • cURL w/ TLS 1.1+ support
  • Ioncube Loader v6.0.2 or higher

OneSignal Requirements

  • A OneSignal account – If you do not have one, you may signup here
  • A OneSignal application created with the API key and App ID

Requirements Test Script

We offer a PHP script that will quickly and easily check your PHP and WHMCS installation for any missing requirements, the tool can be downloaded here – https://billing.aspnix.com/dl.php?type=d&id=138

SmarterMail Upcoming Maintenance

This evening at 7PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. This update finally addresses random performance issues with the webmail interface as well as major improvements to the import of contacts from CSV files. These bugs have also been squashed in this update (as reported by our customers)…

  • Domain calendars and shared notes not automatically updating for EWS clients
  • Unread mail count not automatically update if you were not on the mail page
  • Calendar appointments being created with the wrong day from the webmail interface

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

WEB12 – Windows Server 2016 / IIS 10 Upgrade – Incomplete

Tomorrow, Saturday the 14th at 8PM MDT we will be performing the Windows Server 2016 upgrade for this web server farm. We are allocating a 2 hour window for completion of this. This will upgrade the core OS to Windows Server 2016 and upgrades IIS to v10. IIS 10 introduces support for HTTP/2 as well as additional performance improvements for our web server farms.

During this time, all websites and access to FTP as well as SmarterStats will not be available to the WEB12 farm. If you are unsure as to which web server your account is assigned to, you can review the “Services Information” area of the control panel at https://panel.aspnix.com/, the “Web Server” section.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 2 Hours


If you have any questions or concerns, please do not hesitate to contact our support department.

Thank you again for choosing ASPnix as your web-hosting provider!

UPDATE #1: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

UPDATE #2: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

UPDATE #3: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

UPDATE #4: – The upgrade is still processing at this time. Is just over two-thirds completed. We will add additional updates periodically while we wait for the upgrade to complete.

UPDATE #4: – The upgrade is still processing at this time. It is nearly completed and is working on final updates. We will add additional updates periodically while we wait for the upgrade to complete.

FINAL UPDATE: The upgrade unfortunately did not complete. We are working with Microsoft to find the root cause. We will create a new blog post once we have determined the cause and fix.

Outlook 2016 – Disable Simplified Account Creation

An updated release of Outlook 2016 (16.0.8431.2079) has started a new “Simplified Account Creation” utility that does not allow for setting up ActiveSync enabled accounts. The following steps will resolve this and return Outlook back to the original account creation utility.

  1. We are not responsible for issues caused by editing your registry!
  2. Download the registry file at https://billing.aspnix.com/dl.php?type=d&id=151
  3. Shutdown Outlook 2016, if it is running
  4. Extract the registry file from the downloaded zip in step #2
  5. Right click on the registry (.reg) file and choose “Merge”
  6. Select “Yes” to continue
  7. Select “Ok” to confirm the merge has completed
  8. Open Outlook 2016

This will now allow you to use the original account creation utility.

 

Important Information Outlook 2016 and ActiveSync Users

Sadly, it appears that Microsoft is beginning to pull ActiveSync support from Outlook 2016, begging with an update released on September 12th that has disabled ActiveSync support for new accounts (existing accounts will continue working). This is a very poor decision on Microsoft’s part, however, SmarterTools is working to add MAPI support into SmarterMail which will offer better integration with Outlook than ActiveSync did.

For more information, workarounds and alternative email clients, please visit SmarterTools’ announcement here https://www.smartertools.com/blog/2017/10/04-Outlook-2016-and-EAS

We highly recommend eM Client, which can be downloaded here – http://www.emclient.com/download – It is free for up to 2 accounts and supports Exchange Web Services, free! Exchange Web Services will allow eM Client to sync your email, calendars, tasks etc. just like ActiveSync, but without the licensing costs of ActiveSync. eM Client also includes a built-in chat system that can also connect to SmarterMail’s built-in chat system so you can chat with your colleagues and more!

Please note that ActiveSync is still required for mobile devices if you wish to sync the above items.

If you have any questions or concerns, please do not hesitate to contact us!

Thank you for choosing ASPnix!

SQL Server 2017 Upgrade / Maintenance

This Saturday, October 7th, 2017 at 9PM MDT we will be performing and upgrade of our SQL Server system to SQL Server 2017. During this time, any websites or external / 3rd party systems that rely on our SQL Server system will be unavailable. We highly recommend that all customers create and download a backup of their databases before this upgrade is performed.

If you haven’t already, we recommend that customers that rely on this application download the 17.1 release of SSMS by visiting this link https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms – This version will allow you to connect to SQL Server 2008 – 2017 and supports Windows 7 (SP1), 8, 8.1 and Windows 10 as well as Server 2008 R2, 2012 R2 and Server 2016 (64-bit versions only).

This upgrade will not take as long as the previous 2016 upgrade as no data has to be moved or migrated, this is an in-place upgrade.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 2 Hours


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web-hosting provider!

Thank you for your patience!

SmarterMail Upcoming Maintenance

This Friday, October 6th, 2017 at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We will also be performing an upgrade to the RAID storage sub-system that will allow for much faster I/O and access times, this will improve the load times of the Webmail interface. We expect this update to take no longer than 60 minutes.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

iOS 11 + ActiveSync + Server 2016 = Upset Mail App

Currently iOS 11 has issues with ActiveSync accounts that are connecting to a Server 2016 (IIS 10) web server, services such as Outlook.com, Office 365 and possibly other systems as well. We had hoped Apple would have resolved this semi-critical issue before the public release, unfortunately though, nope.

For ASPnix’s SmarterMail customers using ActiveSync, we applied the “workaround” which involves disabling HTTP/2 on Server 2016 about 2 weeks before iOS 11 was publicly released, so customers who have upgraded already will not experience any email interactions with our services.

If you have not upgraded and you use email with Outlook.com, Office365, we recommend that you wait until Apple has released an update that resolves this. 

This issue only affects ActiveSync and the Apple Mail app when connecting to Windows Server 2016, it does not apply to Outlook for iOS. We have also received reports stating that the K9-Mail app for iOS is also not affected. If you are using IMAP or POP, this also does not affect you.

If you are unsure as to your email configuration, we recommend waiting just to be sure! We will announce once Apple has released an update that resolves this problem. More information about the issue can be found by visiting https://www.petri.com/ios-11-exchange-not-kissing-cousins

Scheduled Weekend Windows Server Maintenance

Beginning at 8PM MDT on this evening we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

  • Cleaning of ASP.NET temporary directories and other temp directories
  • PHP and 3rd party components updates
  • GeoIP database update
  • Windows Updates

This maintenance period will apply to the following server systems…

  • WEB12
  • WEB13
  • WEB14
  • WEB15
  • WEB16
  • MYSQL
  • MSSQL
  • Windows control panel

 


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 30 minutes per server (with brief interruptions of service)


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!