About Christopher York

ASPnix Administration Team

SmarterMail Upcoming Maintenance

This evening, Friday the 9th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This update closes out all the bug and issue reports that we had open with SmarterTools!

  • Domain’s DKIM setting shows enabled when it is disabled
  • Outlook no longer displays 550 errors when sending a read receipt
  • Added some missing translations
  • Importing a contact from a VCF file does not properly identify potential duplications

Many additional non-customer facing fixes that improve the performance and stability of SmarterMail.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

What are the default SmarterMail auto-clean folder rules?

Users can fully customize their own auto-clean rules for folders to keep email folders clutter free and easier to manage by automatically processing older mail. Currently, 2 default rules apply to all email accounts…

  • Junk E-Mail – 30 Days
  • Deleted Items – 30 Days

This means that email older than the number of days set is removed automatically.

SmarterMail Upcoming Maintenance

This evening, Friday the 2nd at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This issue resolves a threading related issue (deadlock) that impacted the delivery spool causing delays in sending or receiving email.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

This evening, Friday the 26th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

  • An invalid message attachment filename causes a “This message does not exist” message in web interface.
  • Changing the interface language from the login page modifies the language for other accounts logged in on the same browser
  • Emails containing very large recipient lists were slowing down the messages area
  • In Firefox choosing the ”Not Now” browser notification permission does not redirect from the login page
  • Mail attachments with invalid characters were causing the email not to load
  • Added a progress bar for Mark as Read / Unread message actions
  • Unable to sync calendars in Mac calendar app when using EWS

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail 17 – What’s on the horizon?

Didn’t SmarterMail 16 just come out? It sure seems that way doesn’t it! We are just a few months shy of the original release of SmarterMail 16, and while it has been a rollercoaster of emotions, bugs and other issues, we stayed the course, ironed out the problems and made a better email platform in the end! SmarterTools though, is not done!

So what new shiny features are coming?

The most anticipated and massive update to SmarterMail will be true Exchange like support through the MAPI over HTTP protocol. This will allow Outlook 2013+ and Windows Mail to connect to SmarterMail as if it was a native Exchange mail server. This allows for sharing email folders, calendars, contacts, tasks, notes, secondary calendars, creating distribution groups and more! MAPI will be available to MacOS and Windows Outlook 2013+ as well as the Windows Mail email client.  Since SmarterTool’s MAPI implementation is at the server-level, this means there is no need for any 3rd party components or addons into Outlook!

Secondly, 2FA or Two-Factor Authentication is now a thing! This means that logging into the SmarterMail web interface can now prompt for a 2FA token, which adds a further layer of security and helps protect your account from being taken over! Those of us who use are not using the web interface, but rely on email clients like Outlook can now create “app passwords” which are separate passwords that are only usable for that specific email client or application. This further enhances the security of SmarterMail and your email accounts!

Anything else new?

Absolutely! You guys have been asking and asking for the ability to run content filters on demand (much like Outlook can do) and with v17, it is finally coming! This will be one of those heavenly “ahhh” moments to clients who want to sort a massive folder of emails! SmarterMail’s meetings system will now include their very own integrated WebRTC video chat system as well, which means no more 3rd party stuff!

SmarterMail 17 is also introducing a new feature they are calling “unsend/recall”. This will allow clients to stop a message from sending, revise it, re-word it or do not send the message at all! They are also adding a feature to “schedule” sending of when an email is sent, for example, “Send after 5 minutes” or “Send at 8:00 pm”. This one sounds like it will be super helpful!

We’ve had many customers ask for the ability to print their calendar or print their Agenda view, SmarterMail 17 will make this happen! As well as the ability to reply to meeting requests with a question or a comment or even require attendees to provide a comment.

SmarterMail 17 is planned for this quarter, we will be keeping a sharp eye on it internally to see how it performs and how the new features work so we can guide you guys to use SmarterMail 17 to its fullest!

SmarterMail Upcoming Maintenance [RESCHEDULED]

Tomorrow, Friday the 12th at 10PM MST This evening, Saturday the 13th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

  • Resolves an issue that caused a crash Tuesday morning
  • Clicking on a new item (email, calendar, task, etc.) would randomly logout a user from web mail
  • Some cases where parsing an email address was failing to parse correctly in SMTP
  • When deleting a folder sometimes another folder is removed from the folder list, requiring a refresh to bring the folder back
  • Subfolders would get created with a parent folder being lowercase causing odd behaviors for certain protocols
  • Updated German, Spanish, and Swedish translation files

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

What the heck is inbound marketing?

Inbound Marketing is defined as the process of bringing attention to yourself and your business through content creation. It is one of the most effective and cheapest approaches to converting new viewers into new customers. What it is, and why it’s so incredibly important is our topic for today.

You may have heard of it revered by others under several other names such as “content marketing”. Some more vague titles such as “lead generation” leave a lot of people shrugging and scratching their heads but essentially, they are all talking about the very same thing. By creating appealing content designed for your customers, inbound marketing brings prospective customers back to your business again and again.

Continue reading “What the heck is inbound marketing?” »

Scheduled Weekend Windows Server Maintenance

Beginning at 8PM MST this evening we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

  • Cleaning of ASP.NET temporary directories and other temp directories
  • PHP and 3rd party components updates
  • GeoIP database update
  • Windows Updates
  • PHPMyAdmin update

The following systems and servers will be affected by this…

  • WEB12
  • WEB13
  • WEB14
  • WEB15
  • WEB16
  • MSSQL
  • MYSQL
  • Windows Control Panel
  • CLOUD01
  • CLOUD02

All dates & times are listed as UTC.

Scheduled Date:
Scheduled Time:

Max Outage Duration: 30 minutes per server (with brief interruptions of service)


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

This evening at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

  • DKIM keys are not generated correctly
  • Moved the “Advanced Search” to the top right of the interface
  • Domain Administrators can now add their own incoming / outgoing email attachment blacklists
  • Added Swedish translation
  • Additional interface improvements

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date:
Scheduled Time:

Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!