About Christopher York

ASPnix Administration Team

SmarterMail Upcoming Maintenance

This evening, April 11th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7040. This build has many bug fixes and improvements as well as a security fix.

  • Resolved an issue with DNS lookups that could cause invalid spam reports
  • A subject that contains whitespace-only characters would cause EAS mailboxes to constantly re-sync
  • URLs that end with a .cat extension were being truncated to .ca
  • Attachments were not available when saving an email as a draft
  • Calendar events not firing within webmail
  • Danish characters not displaying correctly in webmail
  • Declining a read receipt results in a blank email in the user’s inbox when using EWS
  • EWS appointments could be reverted when changing from an appointment to a meeting request

And numerous other fixes and improvements.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

Are ASPnix server times synchronized at all?

This is a question we get asked regularly and the answer is yes they are! Over the years we’ve heard from many sales calls, chats and tickets about how many other providers have servers with times that are either many seconds or even many minutes off from the actual time.

All of our servers sync to the National Institutes of Standards and Technology (NIST) time servers.

Scheduled Weekend Windows Server Maintenance

This weekend we will be performing thorough maintenance and standard cleanup on our Windows Web, SQL, Mail, Hyper-V and DNS servers. The following maintenance activities will be executed on our servers over the weekend…

  • Cleaning of ASP.NET temporary directories and other temp directories
  • PHP and 3rd party components updates
  • Installation of .net core 2.2.3
  • GeoIP database update
  • Windows and Microsoft software Updates

The following systems and servers will be affected by this…

  • NS1
  • NS2
  • NS3
  • WEB12
  • WEB13
  • WEB14
  • WEB15
  • WEB16
  • MAIL
  • MSSQL
  • MYSQL
  • Windows Control Panel
  • Hyper-V Cloud Hosts

If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

Can you change the server timezone to a specific timezone?

We cannot change our server timezones. We receive numerous requests each month to change our server’s timezones to a specific timezone. Your application would be responsible for formatting and displaying dates and times in the timezone of your choice or UTC.

Most applications store dates and times as UTC and then display them in the required timezone offset.

SmarterMail Upcoming Maintenance

This evening, March 14th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7011. This build addresses an issue of duplicate contacts reported with ActiveSync connections. This build also has major memory and performance improvements that affect all aspects of SmarterMail’s email processing.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

This evening, March 11th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7008. This build addresses several issues…

  • Moving messages between folders on iOS using ActiveSync  would result in an error
  • Deleting a message on iOS when using ActiveSync would result in an error
  • Significant improvements to webmail load times
  • Cannot mark messages as read/unread when using the Spanish language
  • A newly created conference room does not appear in the list until the browser is refreshed
  • Renaming a folder, leaving the mail section, then returning results in a blank page
  • Some emails adding “undefined” to the text after replying
  • Numerous other improvements and non-user-related fixes

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

This evening, Friday February 1st at 10PM MST we will be performing an update to our primary SmarterMail server, build 6970. This build addresses several issues…

  • Event invites are shown in the wrong timezone (not adjusted the recipient’s timezone)
  • Webmail “Sent Items” folder shows the from address instead of the to address
  • When an account is deleted, the session remains active
  • Incoming emails that are filtered with “Mark as read” do not show in the message list without a refresh
  • If a user changes their timezone, the Calendar displays events in the Browser’s timezone instead
  • When a user logs in and sets their zip code, the zip code is not set in the Calendar settings
  • Chat search shows the wrong user in the To column

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

This evening, Friday January 25th at 10PM MST we will be performing an update to our primary SmarterMail server, build 6964. This build addresses several issues…

  • Calendar event notifications would not fire if the account timezone is different from the server
  • Webmail would indicate a different disk usage than what was actually correct
  • Creating an account with a period “.” in the name would sometimes fail
  • Replying to an email would sometimes not load the content of the message
  • Users who previously have no timezone set now default to the timezone of the server (none is no longer an option)

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Calendar Retention Policy Changes

Beginning on January 1st, 2019 we will enable a 12 month retention policy for calendar events. This means if you use the SmarterMail calendar, events that are older than 12 months from the current date are automatically removed. Events before January 1st, 2018 would be automatically removed. and so on. This will not affect recurring events. This policy is being put in place to aid in creating a better calendar experience within SmarterMail, prevent long loading times of events, and the “spinning blue chaser” when changing event times and attendees.

We have worked with the SmarterTools team on and off to improve calendar performance, while performance has been increased and optimizations have been made, only so much can be done. We have many thousands of clients with thousands if not 10s of thousands of events dating back 7 or more years.

If you have any questions or concerns, please contact our support department at https://billing.aspnix.com/submitticket.php

After uploading a module, I receive a corrupted file message. Why?

The main cause of this is due to the installed ionCube loader being too old and not recognizing the encoded script. Please check with your hosting provider to see what version of ionCube is installed. You can also view this using WHMCS by going to “Utilities” => “System” => “PHP Info” – You an find the ionCube loader version under the “Zend Engine” logo.

Please note that all modules require ionCube loader v10.1.x or higher to run.

The other cause is uploading files in ASCII mode instead of binary. Please make sure your file transfer client is uploading files in binary mode.