About Christopher York

ASPnix Administration Team

After uploading a module, I receive a corrupted file message. Why?

The main cause of this is due to the installed ionCube loader being too old and not recognizing the encoded script. Please check with your hosting provider to see what version of ionCube is installed. You can also view this using WHMCS by going to “Utilities” => “System” => “PHP Info” – You an find the ionCube loader version under the “Zend Engine” logo.

Please note that all modules require ionCube loader v10.1.x or higher to run.

The other cause is uploading files in ASCII mode instead of binary. Please make sure your file transfer client is uploading files in binary mode.

SmarterMail Upcoming Maintenance (Completed)

This Friday, December 7th at 10PM MST we will be performing an upgrade to our primary SmarterMail server to the new major version v17. This a brand new major release of SmarterMail that includes tons of new features, changes and improvements. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/current.

This upgrade makes major changes to the backend of SmarterMail which requires time to complete the conversion process. Along with the backend conversion, SmarterMail v17 has also introduced a brand new indexing system that supports non-Western character sets and offers greater performance and efficiency over the current indexer. There is also a conversion process between the old indexing system and the new one, however, the transition for that is seamless.

Please note that while the backend conversion is pending or processing your account, you will not be able to access your email until the process has completed for your account, but please be aware that we are not able to tell if a specific account has completed the process, when an account may complete or anything related to the conversion process. We will update our announcement once the process has completed.

MAPI is not yet available, but is coming very soon! We are very excited for the changes coming with MAPI as it will offer a full Exchange experience with Outlook!

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update. While 2 hours have been allocated, this is just a precaution in case any additional work or restarts need to be performed.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 2 hours


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

Update (12:05AM MST) – Conversion has completed, the server is online and processing email. We are working to address an issue with our control panel’s interface to SmarterMail. We expect to have this fixed shortly. Control panel interface issue has been resolved.

Update (1:22AM MST) – A few customers have reported higher than usual response times for the webmail interface. This is normal for the moment, SmarterMail is currently reindexing all users and their email for the new indexing/search system. This process will take a few days to finish.

SmarterMail Upcoming Maintenance

This Saturday, November 24th at 10PM MST we will be performing an update to our primary SmarterMail server, build 16.3.6897. This build addresses a CPU utilization issue with the indexing system and fixes an issue where opting out of a mailing list would throw an exception. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

This evening, November 10th at 10PM MST we will be performing an update to our primary SmarterMail server, build 16.3.6885. This build addresses a security vulnerability, adds Portuguese translation support as well as numerous other fixes. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

On Friday, October 26th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 16.3.6870. This build addresses numerous issues, including a bug where composing an email on iOS does not scroll and a formatting issues on certain non-English devices. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

Scheduled Weekend Windows Server Maintenance

This weekend we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and DNS servers. The following maintenance activities will be executed on our servers over the weekend…

  • Cleaning of ASP.NET temporary directories and other temp directories
  • PHP and 3rd party components updates
  • Installation of .net core 2.1.4 / 2.1.5
  • GeoIP database update
  • Windows Updates

The following systems and servers will be affected by this…

    • NS1
    • NS2
    • NS3
    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MSSQL
    • MYSQL
    • Windows Control Panel

If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

On Saturday, October 13th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 16.3.6855. This build resolves an issue with iOS 12 and ActiveSync failing to add new ActiveSync accounts, a fix for certain BASE64 encoded messages failing RFC line lengths, for all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

On Saturday, September 29th at 11PM MDT we will be performing an update to our primary SmarterMail server, build 16.3.6843. This build resolves and issue with certain emails displaying their HTML code and certain attachments are not properly displayed in webmail or ActiveSync clients, for all changes, please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

On Friday, September 14th at 11PM MDT we will be performing an update to our primary SmarterMail server, build 16.3.6830. This build resolves and issue with Grammarly affecting the login screen as well as an issue with attachments not showing the correct file name and extension, for all changes, please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

SmarterMail Upcoming Maintenance

This evening, at 11PM MDT we will be performing an update to our primary SmarterMail server, build 16.3.6816. This build resolves an XSS vulnerability and an issue where an unhandled exception could stall a message in the delivery spool, please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
 
Max Outage Duration: 1 hour


If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!