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  • SmarterMail Upcoming Maintenance (Restored)

    3 comments June 27th, 2019 121

    This Saturday, June 29th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7117. This build has many bug fixes and improvements.

    • Deleting a task from either calendar or task page does not update the task list until the page is reloaded.
    • Error when trying to re-upload a failed file without refreshing the page.
    • Inline attachments in message may be duplicated when downloading all attachments.
    • Issues with syncing in EWS clients after 1000s of messages are deleted through the web interface.
    • Recurring events created in webmail are syncing to EWS clients with a start date that is 24 hours later.
    • Scenario in which IMAP client could delete the Inbox (it would be removed from interface and syncing but not from disk).
    • The appointment timezone banner shows {} instead of actual date-time values.
    • Timezone information could be lost with recurring weekly events created in EWS clients when synced to SmarterMail.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.

    Our systems administration team will also be taking this time to complete the previous Server 2019 upgrade attempt. The issues causing the previous upgrade to fail have been resolved and we fully expect the migration to complete without issues.

    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
    Max Outage Duration: 2 hours

    Update (5:40AM MDT): Rollback has completed, SmarterMail will be online momentarily.

    Update (3:35AM MDT): Rollback is nearly halfway completed. We expect another hour or so before the rollback is completed.

    Update (2:50AM MDT): Unfortunately we are unable to get the SAN system to mount even with the assistance of the SAN system vendor. We are rolling back to Server 2016.

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 3.00 out of 5)
  1. What happened to all the emails that disappeared into the ether during all this? I’ve had at least 8 emails not come through. Your “holding then delivering” system for upgrades once again seems to not be up to the job.

    Comment by Paula on June 30th, 2019 at 10:52 PM

  2. Paula,

    I’d recommend reaching out to your reseller for technical support. They will be able to open a ticket with us to track any issues.

    Comment by ASPnix Support Staff Member on June 30th, 2019 at 10:55 PM

  3. From past experience, if I waste his time doing that, your reply will be something along the lines of how the servers sending emails to my address were configured wrong, therefore not your problem.

    Comment by Paula on July 1st, 2019 at 4:11 AM

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