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  • SmarterMail Upcoming Maintenance

    No comments November 10th, 2017 47

    Saturday, November 11th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

    • Memory leak with Exchange ActiveSync
    • Send button now displays a warning if you try to send a message with attachments that have not completed uploading
    • Attachments are randomly not being included with sent messages
    • Could not create domains with .cd extensions
    • iOS devices with no preview pane enabled, users cannot open email messages
    • SPF / DMARC checks now execute on messages with no Return-Path header
    • Disk usage report for new users shows a blank page

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Carrier Maintenance – Level 3 Scheduled Network Maintenance

    No comments October 30th, 2017 118

    Level 3 has notified us that on Saturday, November 11th sometime between 1AM and 3AM MST they will be performing network maintenance and core routing upgrades to further improve network performance and reliability. They expect this upgrade to last no longer than 30 minutes.

    During this time, all servers and services within our Denver, Colorado location will be unavailable.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 30 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments October 26th, 2017 93

    Friday, October 27th at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

    • Importing large contact CSV files no longer results in a browser error
    • Domain calendars do not sync all items with the correct date over EWS
    • All-day events sometimes spam 2 days depending on the timezone
    • The BCC header field is being stripped out of the Sent Items message
    • Misc. language updates for reported language errors
    • Windows 10 Fall Update fails autodiscover for IMAP
    • The Font Size options in Account Settings does not match the Font Size options within the editor

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments October 14th, 2017 141

    This evening at 7PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. This update finally addresses random performance issues with the webmail interface as well as major improvements to the import of contacts from CSV files. These bugs have also been squashed in this update (as reported by our customers)…

    • Domain calendars and shared notes not automatically updating for EWS clients
    • Unread mail count not automatically update if you were not on the mail page
    • Calendar appointments being created with the wrong day from the webmail interface

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • WEB12 – Windows Server 2016 / IIS 10 Upgrade – Incomplete

    No comments October 13th, 2017 77

    Tomorrow, Saturday the 14th at 8PM MDT we will be performing the Windows Server 2016 upgrade for this web server farm. We are allocating a 2 hour window for completion of this. This will upgrade the core OS to Windows Server 2016 and upgrades IIS to v10. IIS 10 introduces support for HTTP/2 as well as additional performance improvements for our web server farms.

    During this time, all websites and access to FTP as well as SmarterStats will not be available to the WEB12 farm. If you are unsure as to which web server your account is assigned to, you can review the “Services Information” area of the control panel at https://panel.aspnix.com/, the “Web Server” section.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 Hours


    If you have any questions or concerns, please do not hesitate to contact our support department.

    Thank you again for choosing ASPnix as your web-hosting provider!

    UPDATE #1: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #2: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #3: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #4: – The upgrade is still processing at this time. Is just over two-thirds completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #4: – The upgrade is still processing at this time. It is nearly completed and is working on final updates. We will add additional updates periodically while we wait for the upgrade to complete.

    FINAL UPDATE: The upgrade unfortunately did not complete. We are working with Microsoft to find the root cause. We will create a new blog post once we have determined the cause and fix.

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  • Important Information Outlook 2016 and ActiveSync Users

    No comments October 4th, 2017 116

    Sadly, it appears that Microsoft is beginning to pull ActiveSync support from Outlook 2016, begging with an update released on September 12th that has disabled ActiveSync support for new accounts (existing accounts will continue working). This is a very poor decision on Microsoft’s part, however, SmarterTools is working to add MAPI support into SmarterMail which will offer better integration with Outlook than ActiveSync did.

    For more information, workarounds and alternative email clients, please visit SmarterTools’ announcement here https://www.smartertools.com/blog/2017/10/04-Outlook-2016-and-EAS

    We highly recommend eM Client, which can be downloaded here – http://www.emclient.com/download – It is free for up to 2 accounts and supports Exchange Web Services, free! Exchange Web Services will allow eM Client to sync your email, calendars, tasks etc. just like ActiveSync, but without the licensing costs of ActiveSync. eM Client also includes a built-in chat system that can also connect to SmarterMail’s built-in chat system so you can chat with your colleagues and more!

    Please note that ActiveSync is still required for mobile devices if you wish to sync the above items.

    If you have any questions or concerns, please do not hesitate to contact us!

    Thank you for choosing ASPnix!

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  • SQL Server 2017 Upgrade / Maintenance

    No comments October 3rd, 2017 90

    This Saturday, October 7th, 2017 at 9PM MDT we will be performing and upgrade of our SQL Server system to SQL Server 2017. During this time, any websites or external / 3rd party systems that rely on our SQL Server system will be unavailable. We highly recommend that all customers create and download a backup of their databases before this upgrade is performed.

    If you haven’t already, we recommend that customers that rely on this application download the 17.1 release of SSMS by visiting this link https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms – This version will allow you to connect to SQL Server 2008 – 2017 and supports Windows 7 (SP1), 8, 8.1 and Windows 10 as well as Server 2008 R2, 2012 R2 and Server 2016 (64-bit versions only).

    This upgrade will not take as long as the previous 2016 upgrade as no data has to be moved or migrated, this is an in-place upgrade.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 Hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web-hosting provider!

    Thank you for your patience!

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  • SmarterMail Upcoming Maintenance

    No comments October 2nd, 2017 75

    This Friday, October 6th, 2017 at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We will also be performing an upgrade to the RAID storage sub-system that will allow for much faster I/O and access times, this will improve the load times of the Webmail interface. We expect this update to take no longer than 60 minutes.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • iOS 11 + ActiveSync + Server 2016 = Upset Mail App

    No comments September 20th, 2017 113

    Currently iOS 11 has issues with ActiveSync accounts that are connecting to a Server 2016 (IIS 10) web server, services such as Outlook.com, Office 365 and possibly other systems as well. We had hoped Apple would have resolved this semi-critical issue before the public release, unfortunately though, nope.

    For ASPnix’s SmarterMail customers using ActiveSync, we applied the “workaround” which involves disabling HTTP/2 on Server 2016 about 2 weeks before iOS 11 was publicly released, so customers who have upgraded already will not experience any email interactions with our services.

    If you have not upgraded and you use email with Outlook.com, Office365, we recommend that you wait until Apple has released an update that resolves this. 

    This issue only affects ActiveSync and the Apple Mail app when connecting to Windows Server 2016, it does not apply to Outlook for iOS. We have also received reports stating that the K9-Mail app for iOS is also not affected. If you are using IMAP or POP, this also does not affect you.

    If you are unsure as to your email configuration, we recommend waiting just to be sure! We will announce once Apple has released an update that resolves this problem. More information about the issue can be found by visiting https://www.petri.com/ios-11-exchange-not-kissing-cousins

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  • Scheduled Weekend Windows Server Maintenance

    No comments September 16th, 2017 96

    Beginning at 8PM MDT on this evening we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • Windows control panel

     


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 30 minutes per server (with brief interruptions of service)


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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