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  • Upcoming Networking/Infrastructure Maintenance

    No comments September 25th, 2019 1707

    Tomorrow evening, Thursday, September 26th at 10PM MDT, our network administration team will be performing maintenance and upgrades to our core routers. This maintenance will include upgrades to the equipment OS that resolves an exploit (does not affect us, but we are upgrading as a precaution). Please expect periods of no network connectivity, packet loss and latency spikes. During this maintenance window, websites, email, databases and any other servers and services within our CenturyLink facility in Denver, Colorado will be unavailable. Services that outside of this location will not be affected, however, access to control panels and management systems will be unavailable.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments September 25th, 2019 150

    Saturday, September 28th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7202. This build resolves the following issues…

    • DESTINATION_FOLDER_NOT_FOUND error toaster when uploading a file via chat for the first time
    • An exception is encountered when trying to Reset Bounces for certain mailing list subscribers.
    • Unable to print emails from the pop-out window.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments August 23rd, 2019 465

    Saturday, August 24th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7172. This build resolves the following issues…

    • Delivery status notifications (DSN notifications) get stuck in spool and constantly deliver
    • Dismissing a reminder in Outlook for Mac does not work
    • DSN NOTIFY parameters are not handled properly

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • Carrier Maintenance – Scheduled Network Maintenance

    No comments August 21st, 2019 128

    CenturyLink has notified us that on Friday, August 30th between the hours of 12AM and 2AM MDT they will be performing network maintenance and core routing upgrades to further improve network performance and reliability. They expect this maintenance to last no longer than 1 hour.

    During this time, all servers and services within our Denver, Colorado location will be unavailable or sporadically offline.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • SmarterMail Upcoming Maintenance

    No comments August 10th, 2019 138

    Tonight, August 11th at 12AM MDT we will be performing an update to our primary SmarterMail server, build 7153. This build has many bug fixes and improvements.

    • Adding an appointment to a domain calendar does not show in All Appointment web interface view without a page refresh
    • Cannot import ICS calendar file into a domain calendar
    • Dismissing a reminder in Outlook for Mac (EWS) does not work
    • Implemented EWS SendItem command for AquaMail Android client app
    • Messages with malformed or unparsable HTML do not fallback to plain text view

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance (Restored)

    No comments June 27th, 2019 369

    This Saturday, June 29th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7117. This build has many bug fixes and improvements.

    • Deleting a task from either calendar or task page does not update the task list until the page is reloaded.
    • Error when trying to re-upload a failed file without refreshing the page.
    • Inline attachments in message may be duplicated when downloading all attachments.
    • Issues with syncing in EWS clients after 1000s of messages are deleted through the web interface.
    • Recurring events created in webmail are syncing to EWS clients with a start date that is 24 hours later.
    • Scenario in which IMAP client could delete the Inbox (it would be removed from interface and syncing but not from disk).
    • The appointment timezone banner shows {} instead of actual date-time values.
    • Timezone information could be lost with recurring weekly events created in EWS clients when synced to SmarterMail.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.

    Our systems administration team will also be taking this time to complete the previous Server 2019 upgrade attempt. The issues causing the previous upgrade to fail have been resolved and we fully expect the migration to complete without issues.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    Update (5:40AM MDT): Rollback has completed, SmarterMail will be online momentarily.

    Update (3:35AM MDT): Rollback is nearly halfway completed. We expect another hour or so before the rollback is completed.

    Update (2:50AM MDT): Unfortunately we are unable to get the SAN system to mount even with the assistance of the SAN system vendor. We are rolling back to Server 2016.

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 3.00 out of 5)
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  • SmarterMail Upcoming Maintenance (Updated)

    No comments June 20th, 2019 248

    This Friday, June 21st at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7108. This build has many bug fixes and improvements, mainly for the administration-end of SmarterMail. We will also be upgrading Windows to Windows Server 2019.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    Update #2 () – Work is still progressing on the system maintenance, we are working to resolve some issues with SmarterMail not starting. Thank you for your patience!

    1 Star2 Stars3 Stars4 Stars5 Stars (3 votes, average: 3.33 out of 5)
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  • SmarterMail Upcoming Maintenance

    No comments June 5th, 2019 300

    This Friday, June 7th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7090. This build has many bug fixes and improvements.

    • Weather data in calendars is not showing
    • The preview pane email header does not always show the display/friendly name of the sender
    • Setting aliases and mailing lists to show in GAL does not update the contact page without a refresh
    • Scenario in which some users see an endless spinner when attempting to retrieve disk usage reports on a mailbox
    • Scenario in which folder auto-clean settings are not taking effect when a user overrides the existing settings

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • Upcoming Networking/Infrastructure Maintenance

    No comments May 29th, 2019 279

    Our network administration team will be performing maintenance and upgrades to our core routers. This maintenance will include upgrades the equipment OS as well as configuration changes. Please expect periods of no network connectivity, packet loss and latency spikes. During this maintenance window, websites, email, databases and any other servers and services within our CenturyLink facility in Denver, Colorado will be unavailable. Services that outside of this location will not be affected, however, access to control panels and management systems will be unavailable.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • TeamSpeak Servers Offline/Online (Resolved)

    3 comments May 24th, 2019 1293

    We are working with TeamSpeak support to address an issue with several of our TeamSpeak 3 locations and servers not able to communicate with the TS licensing system. This is causing servers to go offline/online randomly. We currently do not have an exact timeframe on when the issue will be resolved, we will update this announcement with more information as needed.

    Thank you for your patience and understanding during this time.

    Update: As of 9:05AM MDT – The issue has been resolved.

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 3.00 out of 5)
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