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  • SmarterMail Upcoming Maintenance

    No comments February 1st, 2019 319

    This evening, Friday February 1st at 10PM MST we will be performing an update to our primary SmarterMail server, build 6970. This build addresses several issues…

    • Event invites are shown in the wrong timezone (not adjusted the recipient’s timezone)
    • Webmail “Sent Items” folder shows the from address instead of the to address
    • When an account is deleted, the session remains active
    • Incoming emails that are filtered with “Mark as read” do not show in the message list without a refresh
    • If a user changes their timezone, the Calendar displays events in the Browser’s timezone instead
    • When a user logs in and sets their zip code, the zip code is not set in the Calendar settings
    • Chat search shows the wrong user in the To column

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments January 25th, 2019 167

    This evening, Friday January 25th at 10PM MST we will be performing an update to our primary SmarterMail server, build 6964. This build addresses several issues…

    • Calendar event notifications would not fire if the account timezone is different from the server
    • Webmail would indicate a different disk usage than what was actually correct
    • Creating an account with a period “.” in the name would sometimes fail
    • Replying to an email would sometimes not load the content of the message
    • Users who previously have no timezone set now default to the timezone of the server (none is no longer an option)

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Calendar Retention Policy Changes

    No comments December 20th, 2018 1050

    Beginning on January 1st, 2019 we will enable a 12 month retention policy for calendar events. This means if you use the SmarterMail calendar, events that are older than 12 months from the current date are automatically removed. Events before January 1st, 2018 would be automatically removed. and so on. This will not affect recurring events. This policy is being put in place to aid in creating a better calendar experience within SmarterMail, prevent long loading times of events, and the “spinning blue chaser” when changing event times and attendees.

    We have worked with the SmarterTools team on and off to improve calendar performance, while performance has been increased and optimizations have been made, only so much can be done. We have many thousands of clients with thousands if not 10s of thousands of events dating back 7 or more years.

    If you have any questions or concerns, please contact our support department at https://billing.aspnix.com/submitticket.php

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  • SmarterMail Upcoming Maintenance (Completed)

    1 comment December 5th, 2018 729

    This Friday, December 7th at 10PM MST we will be performing an upgrade to our primary SmarterMail server to the new major version v17. This a brand new major release of SmarterMail that includes tons of new features, changes and improvements. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/current.

    This upgrade makes major changes to the backend of SmarterMail which requires time to complete the conversion process. Along with the backend conversion, SmarterMail v17 has also introduced a brand new indexing system that supports non-Western character sets and offers greater performance and efficiency over the current indexer. There is also a conversion process between the old indexing system and the new one, however, the transition for that is seamless.

    Please note that while the backend conversion is pending or processing your account, you will not be able to access your email until the process has completed for your account, but please be aware that we are not able to tell if a specific account has completed the process, when an account may complete or anything related to the conversion process. We will update our announcement once the process has completed.

    MAPI is not yet available, but is coming very soon! We are very excited for the changes coming with MAPI as it will offer a full Exchange experience with Outlook!

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update. While 2 hours have been allocated, this is just a precaution in case any additional work or restarts need to be performed.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    Update (12:05AM MST) – Conversion has completed, the server is online and processing email. We are working to address an issue with our control panel’s interface to SmarterMail. We expect to have this fixed shortly. Control panel interface issue has been resolved.

    Update (1:22AM MST) – A few customers have reported higher than usual response times for the webmail interface. This is normal for the moment, SmarterMail is currently reindexing all users and their email for the new indexing/search system. This process will take a few days to finish.

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  • SmarterMail Upcoming Maintenance

    No comments November 21st, 2018 521

    This Saturday, November 24th at 10PM MST we will be performing an update to our primary SmarterMail server, build 16.3.6897. This build addresses a CPU utilization issue with the indexing system and fixes an issue where opting out of a mailing list would throw an exception. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments November 10th, 2018 507

    This evening, November 10th at 10PM MST we will be performing an update to our primary SmarterMail server, build 16.3.6885. This build addresses a security vulnerability, adds Portuguese translation support as well as numerous other fixes. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments October 23rd, 2018 733

    On Friday, October 26th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 16.3.6870. This build addresses numerous issues, including a bug where composing an email on iOS does not scroll and a formatting issues on certain non-English devices. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • Scheduled Weekend Windows Server Maintenance

    No comments October 11th, 2018 728

    This weekend we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • Installation of .net core 2.1.4 / 2.1.5
    • GeoIP database update
    • Windows Updates

    The following systems and servers will be affected by this…

      • NS1
      • NS2
      • NS3
      • WEB12
      • WEB13
      • WEB14
      • WEB15
      • WEB16
      • MSSQL
      • MYSQL
      • Windows Control Panel

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments October 9th, 2018 317

    On Saturday, October 13th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 16.3.6855. This build resolves an issue with iOS 12 and ActiveSync failing to add new ActiveSync accounts, a fix for certain BASE64 encoded messages failing RFC line lengths, for all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments September 29th, 2018 539

    On Saturday, September 29th at 11PM MDT we will be performing an update to our primary SmarterMail server, build 16.3.6843. This build resolves and issue with certain emails displaying their HTML code and certain attachments are not properly displayed in webmail or ActiveSync clients, for all changes, please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/16.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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