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  • iOS 11 + ActiveSync + Server 2016 = Upset Mail App

    No comments September 20th, 2017 21

    Currently iOS 11 has issues with ActiveSync accounts that are connecting to a Server 2016 (IIS 10) web server, services such as Outlook.com, Office 365 and possibly other systems as well. We had hoped Apple would have resolved this semi-critical issue before the public release, unfortunately though, nope.

    For ASPnix’s SmarterMail customers using ActiveSync, we applied the “workaround” which involves disabling HTTP/2 on Server 2016 about 2 weeks before iOS 11 was publicly released, so customers who have upgraded already will not experience any email interactions with our services.

    If you have not upgraded and you use email with Outlook.com, Office365, we recommend that you wait until Apple has released an update that resolves this. 

    This issue only affects ActiveSync and the Apple Mail app when connecting to Windows Server 2016, it does not apply to Outlook for iOS. We have also received reports stating that the K9-Mail app for iOS is also not affected. If you are using IMAP or POP, this also does not affect you.

    If you are unsure as to your email configuration, we recommend waiting just to be sure! We will announce once Apple has released an update that resolves this problem. More information about the issue can be found by visiting https://www.petri.com/ios-11-exchange-not-kissing-cousins

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  • Scheduled Weekend Windows Server Maintenance

    No comments September 16th, 2017 20

    Beginning at 8PM MDT on this evening we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • Windows control panel

     


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 30 minutes per server (with brief interruptions of service)


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments September 15th, 2017 15

    This evening at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is a massive update that includes 100+ bug fixes and other improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments September 3rd, 2017 51

    This evening at 8PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is a diagnostic build only – meant to add additional logging in order to further improve the performance of SmarterMail, specifically the web interface.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Locky ransomware – Spamvertised ransomware – Are you protected?

    No comments September 1st, 2017 38

    In light of the many news reports, the Locky ransomware is being distributed through a new spam campaign as a .vbs (VBScript) file and many customers have reached out and asked if they are protected from this, so we figured we’d let all of our customers know!

    First, our mail server does not accept any emails that contain attachments with dangerous file extensions, such as .vbs, so this stops the current primary attack vector. However, the ransomware can also be distributed through more “trusted” sources such as .doc (Microsoft Word) document, which are not blocked. With this, we have reached out to Cyren, our cloud-based anti-spam and anti-virus filtering service and they have confirmed to have detection algorithms and signatures for the Locky virus, including its variants. Since Cyren has very good Zero-Hour protection, our customers should be protected from even the newest outbreaks.

    We highly recommend that customers never open attachments from sources they do not know and always make sure that local anti-virus software and signatures are kept up-to-date. And of course, having a full backup of your PC at all times is the best solution, things do happen and it is a great idea to be prepared! And remember just because you may have files backed up to a local USB drive, this does not mean your data is safe! 

    As always, if you have any questions or concerns, please feel free to contact us!

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  • Windows Control Panel – New Features!

    No comments August 25th, 2017 74

    We are pleased to announce a few new features of our Windows control panel! We are pleased to bring a few requested features to our control panel system and give our customers some new features and capabilities included with their hosting plans!

    For the look-n-feel…

    We’ve added colored buttons to better assist users in distinguishing certain actions, such as the “Save” vs. “Delete” action.  This makes it easier to eyeball what action is what simply based on the color of the button. Dangerous or destructive actions are red or orange, while friendlier actions are green, blue or grey. Disabled or not-available actions are also easier to spot as the buttons visibility will be reduced.

    This only applies to the ASPnix branded control system, no changes have been made to the Reseller control panel.

    For MySQL databases…

    • Option to recreate a database
    • Option to truncate a database
    • Option to optimize a database’s tables

    Truncating a database empties all tables within the database, many developers have requested this to make it easier to clear a database without having to drop tables and drop/recreate them or use PHPMyAdmin.

    The “optimize” option will execute the MySQL “OPTIMIZE TABLE” query against all tables within the database.

    Lastly, the “recreate” option will delete the existing database and recreate it and assign the same users, collation and character set to the new database. The recreated database will be empty and contain no data.

    For the DNS editor / Zone records…

    We are happy to now have support for CAA record types! CAA DNS records are used to control which certificate authorities can issue certificates for your domain and be notified of failures. Beginning September 8th 2017, all publicly trusted CAs will be required to respect CAA records. Generating records is fast and easy! We encourage customers to use the generator found here https://sslmate.com/labs/caa/ to create the required CAA records for your domains.

    Important note for Resellers..

    If you are a reseller customer and use your own portal installation, an update will be required. Please download the latest portal application from the client area. Due to changes in the DNS API,  previous builds will no longer work.

    As always, if you have any questions, concerns or comments, please let us know! Your feedback is helping is make our control panel and web hosting services that much better!

    Thank you for choosing ASPnix!

     

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  • SmarterMail Upcoming Emergency Maintenance

    No comments August 24th, 2017 47

    This evening at 9PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is a minor upgrade with only a few bug fixes (1 semi-critical) as well as a some additional changes to allow SmarterTools to further debug some interface performance issues.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Emergency Maintenance

    No comments August 18th, 2017 63

    This evening at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is the first major “minor” upgrade to SmarterMail and resolves a very large number of issues and adds some needed improvements, including…

    • Added back the “Advanced Search” feature
    • Null sender fix for spam checks
    • Accepting a meeting in WebDAV from EAS and/or web mail does not create the email alert in WebDAV
    • Accepting a meeting invite in an ActiveSync client and then accepting it again in a WebDAV client overwrites the calendar event data
    • Autoresponder page becomes very unresponsive in Safari when entering any text in the editor
    • Cannot download public file storage files within Firefox or Internet Explorer 11
    • Chat status is showing people as idle when they are not
    • Clickable links in reports in dark theme are difficult to read
    • Contact and account profile birthdays are saving with incorrect date in web interface.
    • Added Portuguese and Simplified Chinese translation files

    Along with many other improvements and fixes.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Windows Reseller Control Panel Updated

    No comments August 15th, 2017 58

    Our Windows reseller portal system has been updated, the updated release is now ready for download within the Client Area. If you use this self-maintained portal installation, you will need to update your installation(s) to this version. Below are the changes in this release…

    THIS IS A REQUIRED UPDATE DUE TO BREAKING CHANGES

    • Improvements to the Let’s Encrypt SSL area
    • File size calculation speed improvements
    • SQL Server 2016 bug fix for database names that have underscore characters
    • VPS power control options improvements / re-ordering
    • Removed a duplicate website properties API call
    • CSS fixes

    If you have any questions about this update, please let us know!

    Thank you for choosing ASPnix as your Windows hosting provider!

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  • Control Panel VPS (Cloud Server) Power Options Updated and Fixed

    No comments July 31st, 2017 79

    The VPS (Cloud Server) power options have been updated and the issues related to them have been resolved. Recently users have reported that when shutting down, rebooting or restart their VPS, the operation would hang and never complete resulting in the VPS remaining in the OFF state.

    We have also added some fail-safe modes to the “Shutdown” and “Reboot” options to eliminate hanging on non-responsive virtual machines. Thank you to those that have reported and assisted with this hard to track down issue!

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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