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ASPnix Official Blog

  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments September 17th, 2016 25

    Later this evening at 8PM MDT we will be performing maintenance on our primary SmarterMail server. The maintenance is being performed to complete the installation and addition of our backup system. We expect this to take no longer than 5 minutes to complete, however the SmarterMail system will need additional time to start.

    Scheduled Date: 09-18-2016
    Scheduled Time:
     2:00 AM – 2:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • TS01-GA Data Center Migration

    No comments September 9th, 2016 165

    We will be migrating our TS01-GA TeamSpeak services to another data-center located in Atlanta. The current host will remain online while we synchronize the 2 servers. Once completed, we will shutdown the old host and bring up the new host. There will be a delay in connecting to the new server (up to 1 hour) for DNS propagation to complete since the IP address of the host will change.

    The new IP of the server is 23.226.236.22. Moving away from our previous data-center will stop the outages related to the data-center routers being constantly under DDOS attacks and other issues related to filtering, high latency, packet loss etc.

    We’d like to thank everyone for their patience during this time while we work to improve our TeamSpeak services in Atlanta.

    Thank you for choosing ASPnix!

    UPDATE: The migration has completed. We are seeing improved latency times from various test locations, some locations as much as 15ms less!

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  • Announcing new Virtual Cloud Server Plans

    No comments August 30th, 2016 195

    We are pleased to announce our new Virtual Cloud Server plans that will allow our customers more flexibility in building the exact virtual server that is required. No more pre-built plans that are not flexible, no more having to pay for 100s of GB of space when all you needed was more RAM. Pay only for what you need!

    Our new cloud platform is powered by Samsung Data-Center class SSD drives for maximum speed, over 1,000,000 IOPS performance! Powerful Intel Xeon processors up to 16 cores, and DDR4 memory up to 32GB! Our new platform starts at $20 per month for a Windows VPS!

    linux-min

    Those that love Linux can now enjoy it on our Hyper-V cloud platform as well! CentOS, Fedora Server, Red Hat, Ubuntu Server and Debian are all now supported! Get started with a Linux VPS today for only $10 per month.

    Customers who are interested in starting their own hosting company or just want to make managing their Linux server a little easier can purchase our cPanel Control Panel addon.

    For more information about our new VPS plans – https://www.aspnix.com/servers/virtual-cloud-servers/

    Now is a perfect time to purchase a VPS and start hosting your own web site, database, point-of-sale system and much more! Customers all around the world trust their Virtual Cloud Server operations to us and our growing and expanding network! So why not give our new Virtual Server plans a try, and see how a VPS can benefit you today!

    Thank you for choosing ASPnix!

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  • Announcing Let’s Encrypt Certificate Support for Windows and Linux

    No comments August 30th, 2016 183

    Today we are very pleased to announce support for Let’s EncryptTM SSL certificates! We are also one of the first Windows hosting providers to support Let’s Encrypt! Our Linux cPanel systems also support Let’s Encrypt for all paid accounts. This new-comer to the certificate world has gained popularity extremely quick offering completely free of charge website SSL certificates. We know security is important to our customers and many do not want the additional cost of purchasing an SSL certificate, renewing it every x years can be a pain. Configuring the SSL certificate can also be troublesome for many non-technical users as well.

    le-logo-standardNot anymore! Let’s Encrypt is a fully automated one-click SSL certificate installation. Even renewals are handled automatically! No more having to reissue or rekey certificates, generating new CSRs and all that other “fun” stuff! Let’s Encrypt certificates are valid for 90 days and are automatically renewed 7-days before the certificate expires, customers will be emailed a report for each certificate once renewed.

    Anyone can take advantage of this new feature and install SSL on your website today! All you need is a dedicated IP address which can be purchased through our billing system by clicking “Manage” next to your hosting account and then selecting “View Available Addons”.

    If you have any questions, comments or concerns, please do not hesitate to contact our sales department.

    Thank you for choosing ASPnix!

     

    The Let’s Encrypt logo is a trademark of the Internet Security Research Group. All rights reserved.

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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments August 22nd, 2016 182

    On Saturday, September 3rd at 10PM MDT we will be performing maintenance on our primary SmarterMail server. The server will be taken offline to replace a failed CPU cooling fan. Replacing the processor cooling fan will take no more than 3 – 5 minutes, the SmarterMail service will need additional time to start up.

    Scheduled Date: 09-04-2016
    Scheduled Time:
     4:00 AM – 4:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • Level 3 – Denver Network Maintenance

    No comments August 22nd, 2016 181

    On Saturday, September 3rd at 10PM MDT we will be performing maintenance on our core router within our Denver, Colorado data center. This maintenance window will affect all servers and services at this location. During this time, all servers and services within our Level 3, Denver data center will be unavailable. We expect this to take no longer than 2 – 3 minutes to complete.

    Scheduled Date: 09-04-2016
    Scheduled Time:
     4:00 AM – 4:05 AM UTC
    Max Outage Duration: 5 Minutes

    Please make note that all services within Denver will be unavailable, this includes VPS servers, dedicated servers, TeamSpeak, shared hosting as well as our Email services. If you have any questions or concerns, please contact our support department.

    Thank you for choosing ASPnix!

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  • WEB13 Storage Migration

    No comments August 9th, 2016 197

    This Saturday, August 13th at 6PM MDT we will be migrating WEB13 to a new storage system that will be able to better withstand SSD drive failures, offer better iSCSI performance and numerous other internal benefits.

    All of WEB13’s Hyper-V instances will be brought down in order to complete the migration of the data. We expect this to take between 4 – 6 hours to complete. This migration applies to WEB13 only and does not affect any other servers or services.

    All Windows web servers will be migrated to these new storage SANs over the next coming months.

    Scheduled Date: 08-14-2016
    Scheduled Time:
     12:00 AM – 6:00 AM UTC
    Max Outage Duration: 6 Hours

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments July 29th, 2016 223

    We will be updating our MX01 server to the latest build of SmarterMail on Saturday, July 30th at 8:00PM MDT. We expect the upgrade to take about 30 – 45 minutes.

    This is quite a large release with many bugs and issues addressed. For full changelog and release notes, please visit the SmarterTools site at https://www.smartertools.com/smartermail/release-notes

    We will also be adding in the hardware required for our new external backup system that will be announced soon!

    Scheduled Date: 07-31-2016
    Scheduled Time:
     2:00 AM – 2:45 AM UTC
    Max Outage Duration: 45 Minutes

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • MX01 SmarterMail – Emergency Maintenance

    No comments July 8th, 2016 230

    We will be performing emergency maintenance on the MX01 SmarterMail server today at 6PM MDT (12:00AM UTC) in order to replace the failed Power Distributor and get the server back to 100% working order. We expect this to take about an hour (60 minutes). During this time email will not be able to be sent or received.

    Once Power Distributor is replaced, the server will return to full performance as we’ve had to turn down the RAID’s performance as well as throttle the CPU to keep power usage under control as the Power Supply the server is currently running with is undersized.

    Thank you for your patience during this time.

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  • MX01 SmarterMail – Outage Report for 06/29/2016

    No comments June 29th, 2016 244

    Incident Report

    At 6:30PM UTC (06/29/2016) our primary SmarterMail server experienced a full outage that interrupted all incoming and outgoing mail.

    Timeline (times are UTC)

    • 6:30PM Outage occurred
    • 6:33PM Technician dispatched to verify local equipment
    • 6:45PM Technician notified that server was unable to power on
    • 6:45PM Technician replaced both power supplies and notified server was still not powering on
    • 7:20PM Technician replaced motherboard and notified server was not unable to power on
    • 7:30PM A replacement standard ATX power supply was ordered and scheduled for pickup
    • 8:45PM Technician installed power supply and notified server successfully powered on
    • 9:00PM Server online and operational

    Root Cause

    The primary SmarterMail server (MX01) uses dual power supplies for redundancy in case of a single PSU failure. After contacting Supermicro we were notified that the internal power distribution unit that the dual power supplies plug into had failed causing the server to receive no power. This is not a component that is stocked at our data-center and not something that can be picked up locally and must be ordered directly from Supermicro.

    The server is currently operational, but using a standard ATX power supply. Once we’ve received the replacement part from Supermicro, maintenance will be scheduled to replace it so that the server can be restored to full working order.

    We’d like to thank everyone for their patience and understanding during this time and for choosing ASPnix!

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