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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments August 22nd, 2016 1

    On Saturday, September 3rd at 10PM MDT we will be performing maintenance on our primary SmarterMail server. The server will be taken offline to replace a failed CPU cooling fan. Replacing the processor cooling fan will take no more than 3 – 5 minutes, the SmarterMail service will need additional time to start up.

    Scheduled Date: 09-04-2016
    Scheduled Time:
     4:00 AM – 4:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Level 3 – Denver Network Maintenance

    No comments August 22nd, 2016 1

    On Saturday, September 3rd at 10PM MDT we will be performing maintenance on our core router within our Denver, Colorado data center. This maintenance window will affect all servers and services at this location. During this time, all servers and services within our Level 3, Denver data center will be unavailable. We expect this to take no longer than 2 – 3 minutes to complete.

    Scheduled Date: 09-04-2016
    Scheduled Time:
     4:00 AM – 4:05 AM UTC
    Max Outage Duration: 5 Minutes

    Please make note that all services within Denver will be unavailable, this includes VPS servers, dedicated servers, TeamSpeak, shared hosting as well as our Email services. If you have any questions or concerns, please contact our support department.

    Thank you for choosing ASPnix!

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  • WEB13 Storage Migration

    No comments August 9th, 2016 16

    This Saturday, August 13th at 6PM MDT we will be migrating WEB13 to a new storage system that will be able to better withstand SSD drive failures, offer better iSCSI performance and numerous other internal benefits.

    All of WEB13’s Hyper-V instances will be brought down in order to complete the migration of the data. We expect this to take between 4 – 6 hours to complete. This migration applies to WEB13 only and does not affect any other servers or services.

    All Windows web servers will be migrated to these new storage SANs over the next coming months.

    Scheduled Date: 08-14-2016
    Scheduled Time:
     12:00 AM – 6:00 AM UTC
    Max Outage Duration: 6 Hours

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments July 29th, 2016 41

    We will be updating our MX01 server to the latest build of SmarterMail on Saturday, July 30th at 8:00PM MDT. We expect the upgrade to take about 30 – 45 minutes.

    This is quite a large release with many bugs and issues addressed. For full changelog and release notes, please visit the SmarterTools site at https://www.smartertools.com/smartermail/release-notes

    We will also be adding in the hardware required for our new external backup system that will be announced soon!

    Scheduled Date: 07-31-2016
    Scheduled Time:
     2:00 AM – 2:45 AM UTC
    Max Outage Duration: 45 Minutes

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • MX01 SmarterMail – Emergency Maintenance

    No comments July 8th, 2016 51

    We will be performing emergency maintenance on the MX01 SmarterMail server today at 6PM MDT (12:00AM UTC) in order to replace the failed Power Distributor and get the server back to 100% working order. We expect this to take about an hour (60 minutes). During this time email will not be able to be sent or received.

    Once Power Distributor is replaced, the server will return to full performance as we’ve had to turn down the RAID’s performance as well as throttle the CPU to keep power usage under control as the Power Supply the server is currently running with is undersized.

    Thank you for your patience during this time.

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  • MX01 SmarterMail – Outage Report for 06/29/2016

    No comments June 29th, 2016 65

    Incident Report

    At 6:30PM UTC (06/29/2016) our primary SmarterMail server experienced a full outage that interrupted all incoming and outgoing mail.

    Timeline (times are UTC)

    • 6:30PM Outage occurred
    • 6:33PM Technician dispatched to verify local equipment
    • 6:45PM Technician notified that server was unable to power on
    • 6:45PM Technician replaced both power supplies and notified server was still not powering on
    • 7:20PM Technician replaced motherboard and notified server was not unable to power on
    • 7:30PM A replacement standard ATX power supply was ordered and scheduled for pickup
    • 8:45PM Technician installed power supply and notified server successfully powered on
    • 9:00PM Server online and operational

    Root Cause

    The primary SmarterMail server (MX01) uses dual power supplies for redundancy in case of a single PSU failure. After contacting Supermicro we were notified that the internal power distribution unit that the dual power supplies plug into had failed causing the server to receive no power. This is not a component that is stocked at our data-center and not something that can be picked up locally and must be ordered directly from Supermicro.

    The server is currently operational, but using a standard ATX power supply. Once we’ve received the replacement part from Supermicro, maintenance will be scheduled to replace it so that the server can be restored to full working order.

    We’d like to thank everyone for their patience and understanding during this time and for choosing ASPnix!

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  • MX01 SmarterMail Outage (Resolved)

    No comments June 29th, 2016 68

    We are currently investigating an outage of our primary SmarterMail server. At this time the server is unavailable. Incoming email will be captured by our backup gateways and will be delivered once the primary server resumes operations.

    We will have updates and an ETA for restoring of services shortly.

    Thank you for your patience during this time.

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  • Announcing support for .NET Core 1.0

    No comments June 27th, 2016 70

    We are very pleased to announce support for the new .NET Core 1.0! All web servers have been updated with the ASP.NET  Core 1.0 runtime as well as the IIS modules, customers can start deploying ASP.NET Core web applications immediately!

    The new runtime improves performance by focusing and optimizing your web application to run on the web server and the cloud environment. As well as the ability to run your application across platforms such as Windows, Linux and macOS.

    .NET Core is available for those who’d like to start developing or deploying ASP.NET Core applications right now, simply select “No Managed Code” in the control panel for your website’s ASP.NET version and then publish your application.

    We are proud to support .NET versions from 2.0 all the way to 4.6.1, including the new .NET Core 1.0.

    If you have any questions, comments or concerns, please let us know.

    Thank you for choosing ASPnix as your web hosting provider!

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  • Windows Control Panel Migration

    No comments June 23rd, 2016 78

    There will be a brief interruption of our Windows Control Panel system around 11:30AM MDT for about 30 – 60 minutes while we complete the migration of the system to a new server and complete some additional upgrades.

    During this time customers will not be able to access the Windows Control Panel and scheduled tasks will not be executing. Once the migration and upgrades are completed the system will resume normal operations. This maintenance will improve the performance of the control panel system especially when dealing with large files through the file manager.

    Thank you for choosing ASPnix!

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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments June 18th, 2016 84

    We will be updating our MX01 server to the latest build of SmarterMail this evening at 9:00PM. We expect the upgrade to take about 20 – 30 minutes.

    This is quite a large release with many bugs and issues addressed. For full changelog and release notes, please visit the SmarterTools site at https://www.smartertools.com/smartermail/release-notes

    Scheduled Date: 06-19-2016
    Scheduled Time:
     3:00 AM – 3:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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