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  • iOS 11 + ActiveSync + Server 2016 = Upset Mail App

    No comments September 20th, 2017

    Currently iOS 11 has issues with ActiveSync accounts that are connecting to a Server 2016 (IIS 10) web server, services such as Outlook.com, Office 365 and possibly other systems as well. We had hoped Apple would have resolved this semi-critical issue before the public release, unfortunately though, nope.

    For ASPnix’s SmarterMail customers using ActiveSync, we applied the “workaround” which involves disabling HTTP/2 on Server 2016 about 2 weeks before iOS 11 was publicly released, so customers who have upgraded already will not experience any email interactions with our services.

    If you have not upgraded and you use email with Outlook.com, Office365, we recommend that you wait until Apple has released an update that resolves this. 

    This issue only affects ActiveSync and the Apple Mail app when connecting to Windows Server 2016, it does not apply to Outlook for iOS. We have also received reports stating that the K9-Mail app for iOS is also not affected. If you are using IMAP or POP, this also does not affect you.

    If you are unsure as to your email configuration, we recommend waiting just to be sure! We will announce once Apple has released an update that resolves this problem. More information about the issue can be found by visiting https://www.petri.com/ios-11-exchange-not-kissing-cousins

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  • Scheduled Weekend Windows Server Maintenance

    No comments September 16th, 2017

    Beginning at 8PM MDT on this evening we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • Windows control panel

     


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 30 minutes per server (with brief interruptions of service)


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments September 15th, 2017

    This evening at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is a massive update that includes 100+ bug fixes and other improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • How to connect OpenVPN for Windows

    No comments September 15th, 2017

    If you do not have OpenVPN installed, please download and install the OpenVPN client by visiting their site here https://openvpn.net/index.php/open-source/downloads.html.

    1. Visit the client area at https://billing.aspnix.com/clientarea.php
    2. Select the “Manage” button next to your VPN service
    3. Under “Downloads” download the OpenVPN profile for the location you’d like to connect to
    4. Move the downloaded OpenVPN profile to “C:\Program Files\OpenVPN\config”
    5. Open the OpenVPN GUI application
    6. In the tray area, right click on the icon  and select “Connect”
    7. If you have multiple OpenVPN profiles, select “Connect” for the ASPnix profile you’d like to connect to
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  • How to connect Windows 10 to VPN using L2TP/IPSec

    No comments September 15th, 2017

    Setting up Windows 10 to use our L2TP/IPSec is very easy and straight forward to setup! Follow the steps below to create a VPN connection…

    1. Open the Windows 10 Settings by clicking the Windows start icon and clicking the Settings icon, located below your profile icon
    2. Click the “Network & Internet” option
    3. Click the “VPN” setting on the left side
    4. Click the “Add a VPN connection” button
    5. Setup the VPN profile as below…
    6. Please use the Server address, pre-shared key, username & password provided in your Welcome email

     

    Windows 10 L2TP/IPSec Settings

    Picture 1 of 1

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  • SmarterMail Upcoming Maintenance

    No comments September 3rd, 2017

    This evening at 8PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is a diagnostic build only – meant to add additional logging in order to further improve the performance of SmarterMail, specifically the web interface.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Locky ransomware – Spamvertised ransomware – Are you protected?

    No comments September 1st, 2017

    In light of the many news reports, the Locky ransomware is being distributed through a new spam campaign as a .vbs (VBScript) file and many customers have reached out and asked if they are protected from this, so we figured we’d let all of our customers know!

    First, our mail server does not accept any emails that contain attachments with dangerous file extensions, such as .vbs, so this stops the current primary attack vector. However, the ransomware can also be distributed through more “trusted” sources such as .doc (Microsoft Word) document, which are not blocked. With this, we have reached out to Cyren, our cloud-based anti-spam and anti-virus filtering service and they have confirmed to have detection algorithms and signatures for the Locky virus, including its variants. Since Cyren has very good Zero-Hour protection, our customers should be protected from even the newest outbreaks.

    We highly recommend that customers never open attachments from sources they do not know and always make sure that local anti-virus software and signatures are kept up-to-date. And of course, having a full backup of your PC at all times is the best solution, things do happen and it is a great idea to be prepared! And remember just because you may have files backed up to a local USB drive, this does not mean your data is safe! 

    As always, if you have any questions or concerns, please feel free to contact us!

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