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  • Control Panel VPS (Cloud Server) Power Options Updated and Fixed

    No comments July 31st, 2017

    The VPS (Cloud Server) power options have been updated and the issues related to them have been resolved. Recently users have reported that when shutting down, rebooting or restart their VPS, the operation would hang and never complete resulting in the VPS remaining in the OFF state.

    We have also added some fail-safe modes to the “Shutdown” and “Reboot” options to eliminate hanging on non-responsive virtual machines. Thank you to those that have reported and assisted with this hard to track down issue!

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • What is the difference between the “Reboot” and “Restart” VPS power options?

    No comments July 31st, 2017

    Reboot

    This option is the same as it is for your home computer. Choosing the “Reboot” option cleanly shuts down the Operating System and restarts the OS boot cycle.

    1. Shuts down the OS cleanly (if possible)
    2. Turns off the VPS
    3. Turns on the VPS
    4. Boots into the OS

    Restart

    This option is also the same as it is for your home desktop computer. This option immediately “power cycles” the VPS. This does not cleanly shutdown the OS. It is basically the same as pulling the power cord to your home computer then plugging it back in and turning your computer on.

    1. VPS is immediately turned off (power removed)
    2. VPS is turned on
    3. Boots into the OS

    The “Restart” option is common if your VPS has completely locked up or is not responding. The “Reboot” option will force a restart if after 5 minutes the VPS has not cleaning shutdown.

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  • SmarterMail Upcoming Emergency Maintenance

    No comments July 25th, 2017

    This evening at 10PM MDT we will be performing an emergency update to the SmarterMail service on our primary SmarterMail server. This update fixes a critical IMAP issue that is causing “Invalid UUID” notices for a very small number of Outlook users. The issue appears to only affect older versions of Outlook, such as 2007 and 2010.

    Once the update has been installed, if you are receiving such errors with your Outlook installation, the IMAP account having the errors will need to be removed and then added back to Outlook in order to rebuild the local UUID values.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Scheduled Maintenance

    No comments July 21st, 2017

    This Saturday, July 22nd at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is the first major “minor” upgrade to SmarterMail and resolves a very large number of issues and adds some needed improvements, including…

    • Added back the ability to disable loading remote content (images etc.)
    • Added back the ability move the preview pane to the right, bottom or disable completely
    • RSS feeds are sorted alphabetically
    • Added French, German, Italian, Dutch, Czech, and Traditional Chinese translations
    • Fixed an issue where you were not able to dismiss a chat notification
    • Fixed an issue with the dark theme rendering content unreadable for group chats
    • Fixed a performance issue with POP retrieval when a message is ended with a carriage return
    • Fixed an issue where Business hours are saving times an hour earlier than what was actually set

    Along with many other improvements and fixes.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SQL Server 2016 Upgrade / Maintenance (Update #3 Final)

    5 comments July 17th, 2017

    This Saturday, July 22nd at 8PM MDT we will be performing and upgrade of our SQL Server system to SQL Server 2016. This has been a heavily requested update and we know many customers will be very pleased to see this announcement! We are allocating 2 hours for this upgrade to allow for any issues that may come up. During this time, any websites or external / 3rd party systems that rely on our SQL Server system will be unavailable. We highly recommend that all customers create and download a backup of their databases before this upgrade is performed.

    Please note that if you still use the 2014 version of the SQL Server Management Studio application, you will need to upgrade to the 2016 or newer release. Older versions of the application cannot connect to newer versions of SQL Server. We recommend that customers that rely on this application download the 17.1 release of SSMS by visiting this link https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms – This version will allow you to connect to SQL Server 2008 – 2017 and supports Windows 7 (SP1), 8, 8.1 and Windows 10 as well as Server 2008 R2, 2012 R2 and Server 2016 (64-bit versions only).


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 Hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web-hosting provider!

    Update (10:30PM MDT): We are still working to update the SQL Server system at this time. We should have the system online by midnight (12AM MDT).

    Update #2 (12:30AM MDT): SQL Server 2016 upgrade is nearly complete. Once done, we will swap the IPs between the servers and bring the new instance online.

    Update #3 Final: All updates and configurations have been now completed. We are on SQL Server 2016 SP1 (13.0.4435.0) version. Server is stable and will not be restarted again any time soon. Enjoy!

    Thank you for your patience!

     

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  • What are the requirements for the Twilio SMS security module?

    No comments July 15th, 2017

    The requirements are listed below. The module may work under different conditions, but has only been tested by our developers in these scenarios.

    System Requirements

    • Working knowledge of WHMCS, installing and configuring addons, gateways etc.
    • PHP 7.0 or higher
    • WHMCS 7.x
    • OpenSSL w/ TLS 1.1+ support

    PHP Extension Requirements

    • cURL w/ TLS 1.1+ support
    • Ioncube Loader v6.0.2 or higher

    Authy Requirements

    • A Twillo account – If you do not have one, you may signup here
    • A Twilio SMS capable phone number

    Requirements Test Script

    We offer a PHP script that will quickly and easily check your PHP and WHMCS installation for any missing requirements, the tool can be downloaded here – https://billing.aspnix.com/dl.php?type=d&id=138

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  • Twilio SMS Security Module changelog & release details

    No comments July 15th, 2017

    Version 1.0.1 – Released 07.28.2017

    1
    2
    
    Code refactoring
    Language file loading improvements

    Version 1.0.0 – Released 07.15.2017

    1
    
    Initial Release
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  • SmarterMail Emergency Maintenance – Rescheduled

    No comments July 6th, 2017

    The previously announced SmarterMail maintenance scheduled for this evening at 10PM MDT has been rescheduled for tomorrow evening, June 7th at 10PM MDT. The build scheduled for release this evening has not yet been published. We were told the update would be released this evening, unfortunately it may have been held off for various reasons or the support tech was simply mistaken for the release this evening.

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Emergency Maintenance

    No comments July 6th, 2017

    This evening, July 6th at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 30 minutes. This is a general maintenance & bug fix release. Our System Admin team is applying this update earlier than usual to fix a rare issue where emails could be stalled or locked in the spool causing major delivery delays. So far, this bug has only affected a single user’s account.

    There are additional bug fixes and improvements in this build. However, at the time of this announcement the full changelogs are not yet available.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 30 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web-hosting provider!

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