SmarterMail Upcoming Emergency Maintenance

This evening at 10PM MDT we will be performing an emergency update to the SmarterMail service on our primary SmarterMail server. This update fixes a critical IMAP issue that is causing “Invalid UUID” notices for a very small number of Outlook users. The issue appears to only affect older versions of Outlook, such as 2007 and 2010.

Once the update has been installed, if you are receiving such errors with your Outlook installation, the IMAP account having the errors will need to be removed and then added back to Outlook in order to rebuild the local UUID values.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.

All dates and times below are adjusted for your browser’s local time (when viewing on, otherwise UTC

Scheduled Date: 
Scheduled Time:
Max Outage Duration: 60 minutes

If you have any questions or concerns, please contact our support department.

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