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  • SmarterMail Upcoming Maintenance

    No comments April 13th, 2018 28

    This evening, Friday the 13th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a minor bug fix release that addresses some issues reported by our customers.

    • Calendar appointment instance start and end times are off by one hour after Daylight Savings time change
    • Certain clients add a newline character in the middle of a MD5 auth credentials which causes login attempts to fail
    • Wide-characters (certain emojis) do not display correctly in emails
    • In Firefox, the mail message list refreshes a few seconds after downloading an attachment

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments April 6th, 2018 34

    This evening, Friday the 6th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a minor bug fix release that addresses some issues reported by our customers.

    • Deleting emails over clients synced with IMAP may not be triggering SignalR updates to the web interface
    • If a display name contains an email in the To or Cc headers, it may be parsed incorrectly
    • Non-ASCII characters send improperly over SMTP if charset is not set to UTF-8

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments March 30th, 2018 44

    This evening, Friday the 30th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server as well as some hardware adjustments to the external SAN storage system.

    • Emails without a recipient in the message’s header were not delivered
    • SmarterMail is accepting some SMTP recipients that are invalid.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments March 16th, 2018 122

    This evening, Friday the 16th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server as well as some hardware adjustments to the external SAN storage system.

    • Emails without a recipient in the message’s header were not delivered
    • SmarterMail is accepting some SMTP recipients that are invalid.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments March 9th, 2018 354

    This evening, Friday the 9th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This update addresses a few interface issues as well as some reported bugs. This update also addresses some of the threading and stalling issues we’ve experienced due to heavy amounts of logging.  This build should be the final update that addresses all the performance issues, lockups, crashes etc. that we have been experiencing over the past few weeks.

    • Right-to-Left language improvements throughout the interface
    • An issue between Remember Me and impersonation which caused various issues on subsequent logins
    • A potential conflict shows on calendar appointments from time to time, even though there are no conflicts
    • Cannot accept a meeting change on iOS devices synced via EAS
    • Creating a new appointment in Outlook 2016 for Mac via EWS shows the creator as the solo attendee in web interface

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments February 23rd, 2018 479

    This evening, Friday the 23rd at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. The issue addresses several reported issues, 1 issue that is critical (which caused massive delivery delays). Below are some of the resolved issues that have been reported by our customers…

    • CRITICAL – The queues for SpamCheck, LocalDelivery and RemoteDelivery are now properly asynchronous.
    • ActiveSync encoding issue with plain text messages containing non-ASCII characters and no specified content transfer encoding.
    • Appointments created in Outlook 2016 for Mac (EWS) or on Android device via EAS cannot be adjusted in web interface.
    • CalDAV now fires accepted notifications for events.
    • Cannot send or receive emails with emoji characters.
    • EWS sends a calendar updated email when the request from the client specified not to send an email.
    • Flagging a message in web interface does not sync to ActiveSync devices.
    • Messages with attachments that do not have a CID are not displayed correctly in web interface.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    UPDATE #1 – 10:52PM MST – We are working to complete Windows Updates on the system before installing the updated SmarterMail release. Please bear with us while we complete this task.

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  • SmarterMail Upcoming Maintenance

    No comments February 9th, 2018 294

    This evening, Friday the 9th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This update closes out all the bug and issue reports that we had open with SmarterTools!

    • Domain’s DKIM setting shows enabled when it is disabled
    • Outlook no longer displays 550 errors when sending a read receipt
    • Added some missing translations
    • Importing a contact from a VCF file does not properly identify potential duplications

    Many additional non-customer facing fixes that improve the performance and stability of SmarterMail.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments February 2nd, 2018 306

    This evening, Friday the 2nd at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This issue resolves a threading related issue (deadlock) that impacted the delivery spool causing delays in sending or receiving email.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments January 26th, 2018 397

    This evening, Friday the 26th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

    • An invalid message attachment filename causes a “This message does not exist” message in web interface.
    • Changing the interface language from the login page modifies the language for other accounts logged in on the same browser
    • Emails containing very large recipient lists were slowing down the messages area
    • In Firefox choosing the ”Not Now” browser notification permission does not redirect from the login page
    • Mail attachments with invalid characters were causing the email not to load
    • Added a progress bar for Mark as Read / Unread message actions
    • Unable to sync calendars in Mac calendar app when using EWS

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail 17 – What’s on the horizon?

    3 comments January 19th, 2018 391

    Didn’t SmarterMail 16 just come out? It sure seems that way doesn’t it! We are just a few months shy of the original release of SmarterMail 16, and while it has been a rollercoaster of emotions, bugs and other issues, we stayed the course, ironed out the problems and made a better email platform in the end! SmarterTools though, is not done!

    So what new shiny features are coming?

    The most anticipated and massive update to SmarterMail will be true Exchange like support through the MAPI over HTTP protocol. This will allow Outlook 2013+ and Windows Mail to connect to SmarterMail as if it was a native Exchange mail server. This allows for sharing email folders, calendars, contacts, tasks, notes, secondary calendars, creating distribution groups and more! MAPI will be available to MacOS and Windows Outlook 2013+ as well as the Windows Mail email client.  Since SmarterTool’s MAPI implementation is at the server-level, this means there is no need for any 3rd party components or addons into Outlook!

    Secondly, 2FA or Two-Factor Authentication is now a thing! This means that logging into the SmarterMail web interface can now prompt for a 2FA token, which adds a further layer of security and helps protect your account from being taken over! Those of us who use are not using the web interface, but rely on email clients like Outlook can now create “app passwords” which are separate passwords that are only usable for that specific email client or application. This further enhances the security of SmarterMail and your email accounts!

    Anything else new?

    Absolutely! You guys have been asking and asking for the ability to run content filters on demand (much like Outlook can do) and with v17, it is finally coming! This will be one of those heavenly “ahhh” moments to clients who want to sort a massive folder of emails! SmarterMail’s meetings system will now include their very own integrated WebRTC video chat system as well, which means no more 3rd party stuff!

    SmarterMail 17 is also introducing a new feature they are calling “unsend/recall”. This will allow clients to stop a message from sending, revise it, re-word it or do not send the message at all! They are also adding a feature to “schedule” sending of when an email is sent, for example, “Send after 5 minutes” or “Send at 8:00 pm”. This one sounds like it will be super helpful!

    We’ve had many customers ask for the ability to print their calendar or print their Agenda view, SmarterMail 17 will make this happen! As well as the ability to reply to meeting requests with a question or a comment or even require attendees to provide a comment.

    SmarterMail 17 is planned for this quarter, we will be keeping a sharp eye on it internally to see how it performs and how the new features work so we can guide you guys to use SmarterMail 17 to its fullest!

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