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  • SmarterMail Upcoming Maintenance

    No comments August 8th, 2020 383

    This evening (Saturday, August 8th) at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7523. This build comes with numerous bug fixes…

    • Fixed: Email list can show HTML code in snippets rather the proper foreign characters.
    • Fixed: An account with “Show in GAL” disabled still appears in the address directory in Outlook (MAPI).
    • Fixed: An account with “Show in GAL” disabled still shows in results from ResolveRecipients (EAS) command.
    • Fixed: An account with “Show in GAL” disabled still shows in the autocomplete selection for eM Client (EWS).
    • Fixed: Archive search is unable to display a message even though the email is present in the Archived folder.
    • Fixed: Creating or modifying a meeting on iOS (EAS) causes attendees to receive raw iCal data.
    • Fixed: Filtering by Attachments does not limit results to only emails that contain attachments.
    • Fixed: Folder syncing using MAPI slows down after restarting Outlook during the initial folder sync.

    Along with numerous other changes and improvements. During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments August 1st, 2020 162

    This evening (Saturday, August 1st) at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7516. This build comes with numerous changes and improvements as well as bug fixes…

    • MAPI emails with PDF attachments are not displaying the attachment in Outlook.
    • MAPI error when trying to send an email with an attached PDF.
    • Messages could get stuck in a failed saving state, preventing them from being saved or sent.
    • Notes created in eM Client (EWS) do not sync to the server
    • Popouts do not show correctly for raw, text, and header data when switching between those views
    • Some popup windows may not reopen after closing them and choosing “View raw” again
    • An email’s View Text / Header / Raw Content popout window can show a blank display, or not open at all, in Safari
    • Deleting recurring event instances on iPad (EAS) may not sync if timezone differs from server timezone
    • Additional privacy protections for external links

    Along with numerous other changes and improvements. During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments July 17th, 2020 70

    This evening at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7503. This build comes with numerous changes and improvements as well as bug fixes…

    • Unread email count now shows in the browser tab with the title
    • POP and IMAP SASL-IR support for PLAIN authentication.
    • Calendar View Availability modal shows inaccurate results
    • Outlook (MAPI) may error with “The recipient does not exist” when sending meeting requests
    • POP3 AUTH does not return an error response when an invalid AUTH method is encountered
    • Sending emails with MAPI does not include the display name for the sender or the recipients
    • Unable to view conference rooms after attaching in Outlook (MAPI)
    • Reading pane light/dark mode now persists between browser sessions.
    • User index size has been reduced significantly and searches are much faster
    • HTML comments in a message cause problems when trying to reply/forward from webmail on MacOS
    • If a new category is added via an EAS client, the user’s master category list on server does not update
    • Issue with using Basic authentication for EWS (notably with eM Client for Mac)
    • Null reference exceptions in IMAP body peek
    • Scenario where IMAP clients could repeatedly attempt to retrieve a message that no longer existed

    Along with numerous other changes and improvements. During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • Windows Hosting – MySQL Maintenance / Migration

    2 comments May 4th, 2020 50

    This Friday, May 8th at 10PM MDT we will be performance maintenance and migration of our Windows MySQL server systems. Our MySQL systems will be migrated from MySQL on Windows to Percona on Linux. Percona is a binary-compatible drop-in replacement for MySQL, but offers much higher performance and scalability for hosting platforms such as ours.

    Nothing needs to be done on the customer end, no changes to websites or any other applications that rely on MySQL. The database names, usernames, passwords, hostnames and PHPMyAdmin will remain the same. As stated, this is a drop-in replacement for MySQL, Percona is MySQL with various improvements from themselves as well as pulled from MariaDB. We will still be based on MySQL 5.7 as we are now, no changes will be made at this time to upgrade to v8.

    During this time, any sites and applications or remote systems that rely on MySQL will not be available, this also includes our control panel. All databases have already been migrated in testing and checked and verified for any failures or errors during the restore. Backups of all databases will be performed at the start of the maintenance period and kept for 30 days. 


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 4 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments March 20th, 2020 1114

    This evening at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7384. This build comes with numerous changes and improvements as well as bug fixes…

    • Added new toggle switch in dark mode to switch between a dark and light reading pane. (Similar to Windows Mail.)
    • Added Trust Sender and Block Sender options in context menu for email addresses
    • A non-trusted sender’s FROM address shows both the display name and email address, if available, to help identify phishing scams
    • Adjusted size/padding of attachment card to allow three attachments to be shown per row when drafting an email
    • Calendar appointment detail view has been redesigned to follow the flow of iOS. Subject and location fields now support multiline
    • Dark theme has been redesigned for better clarity and sharpness
    • The mailing list term Moderator has been changed to List Administrator to better reflect its purpose
    • 8-bit non-UTF8 encoded messages appear broken when synced via EAS to iOS devices and Outlook
    • Category filters do not work in Notes, Tasks, Contacts, and Calendar All Appointments grid views
    • Editing a Note improperly modifies its creation time
    • Images sometimes do not show in attachments tab of web interface
    • MAPI does not account for domains that have an unlimited max message size. 
    • MAPI does not update a folder when an email is deleted from an EWS client. 
    • MAPI is not showing some attachments correctly. 
    • MAPI now excludes private events in calendar shares. 
    • Multi-day all-day appointments do not show properly when synced via Add to Outlook. 
    • Private calendar events do not sync with the private flag using MAPI
    • Some users are getting “This message is no longer on the server” in POP3 clients
    • Scenario where a web calendar downloads an update but some events may not reflect the changes
    • The calendar Now indicator line is incorrect if the user’s machine timezone is different than the server’s timezone

    Along with numerous other changes and improvements. During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments January 10th, 2020 690

    This evening at 10PM MST we will be performing an update to our primary SmarterMail server, build 7314. This build adds a few new features and resolves a few report bugs…

    • Adds support for PLAIN SASL IMAP authentication
    • Adds sharing folders with full control in IMAP
    • Resolves an issue with ActiveSync re-syncing folders
    • Resolves an issue with Brasilia time zones in EWS
    • Resolves an issue with attachments not displaying correctly in some protocols
    • Resolves several issues with POP3
    • Several MAPI efficiency improvements

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments September 25th, 2019 384

    Saturday, September 28th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7202. This build resolves the following issues…

    • DESTINATION_FOLDER_NOT_FOUND error toaster when uploading a file via chat for the first time
    • An exception is encountered when trying to Reset Bounces for certain mailing list subscribers.
    • Unable to print emails from the pop-out window.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments August 23rd, 2019 732

    Saturday, August 24th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7172. This build resolves the following issues…

    • Delivery status notifications (DSN notifications) get stuck in spool and constantly deliver
    • Dismissing a reminder in Outlook for Mac does not work
    • DSN NOTIFY parameters are not handled properly

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments August 10th, 2019 342

    Tonight, August 11th at 12AM MDT we will be performing an update to our primary SmarterMail server, build 7153. This build has many bug fixes and improvements.

    • Adding an appointment to a domain calendar does not show in All Appointment web interface view without a page refresh
    • Cannot import ICS calendar file into a domain calendar
    • Dismissing a reminder in Outlook for Mac (EWS) does not work
    • Implemented EWS SendItem command for AquaMail Android client app
    • Messages with malformed or unparsable HTML do not fallback to plain text view

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:

    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance (Restored)

    No comments June 27th, 2019 592

    This Saturday, June 29th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7117. This build has many bug fixes and improvements.

    • Deleting a task from either calendar or task page does not update the task list until the page is reloaded.
    • Error when trying to re-upload a failed file without refreshing the page.
    • Inline attachments in message may be duplicated when downloading all attachments.
    • Issues with syncing in EWS clients after 1000s of messages are deleted through the web interface.
    • Recurring events created in webmail are syncing to EWS clients with a start date that is 24 hours later.
    • Scenario in which IMAP client could delete the Inbox (it would be removed from interface and syncing but not from disk).
    • The appointment timezone banner shows {} instead of actual date-time values.
    • Timezone information could be lost with recurring weekly events created in EWS clients when synced to SmarterMail.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.

    Our systems administration team will also be taking this time to complete the previous Server 2019 upgrade attempt. The issues causing the previous upgrade to fail have been resolved and we fully expect the migration to complete without issues.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    Update (5:40AM MDT): Rollback has completed, SmarterMail will be online momentarily.

    Update (3:35AM MDT): Rollback is nearly halfway completed. We expect another hour or so before the rollback is completed.

    Update (2:50AM MDT): Unfortunately we are unable to get the SAN system to mount even with the assistance of the SAN system vendor. We are rolling back to Server 2016.

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 3.00 out of 5)
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