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  • Where can I find my hosting account details and server information?

    No comments March 27th, 2012

    When your Windows hosting account was created you were sent multiple emails including 2 that outlined your hosting account credentials, and server information. They were titled “ASPnix – Control Panel Account Summary” and “ASPnix – Hosting Space Summary / Server Details”

    The “Control Panel Account Summary” email has your account credentials and the URLs to our control panel. The “Hosting Space Summary / Server Details” email has your hosting space details such as the physical path to your hosting space root, SQL server connection details, FTP server information, and any other information related to your hosting space.

    To view the information related to specific services within your hosting space / account…

    Continue reading “Where can I find my hosting account details and server information?” »

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  • Can I change my control panel username?

    No comments March 27th, 2012

    Unfortunately no, you will not be able to change your control panel username. The username assigned to your hosting account is also part of the directory path for your hosting account root. For Windows based customers (Shared Hosting, VPS and Hosted Email) our control panel includes a “peer user” feature. A peer user is basically an alias to the primary account / username. Follow the steps bellow to create a peer user. Follow the steps below to create a new peer user for your account…

    Continue reading “Can I change my control panel username?” »

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  • How do I stop Microsoft Web Deploy / Web Publishing from editing my websites ACL permissions?

    No comments March 22nd, 2012

    By default Web Deploy sets the ACL of the sites anonymous user to read only. To prevent this from causing problems when you publish your application, you will need to update your Visual Studio project configuration file to not manage or control your sites ACL permissions. This can be done by executing the following command…

    msbuild PROJECTNAME.csproj /p:IncludeSetAclProviderOnDestination=False

    Or for Visual Basic

    msbuild PROJECTNAME.vbproj /p:IncludeSetAclProviderOnDestination=False

    You can also manually update the project configuration file with a text editor such as notepad and editing the following lines…

    Find the line below

    and add the follow tag / setting to the propertygroup list

    False

    Once completed your project configuration file should look something similar to this example below…

    
      False
      ....
    

    You may also edit your MSBuild’s Microsoft.Web.Publishing.targets file to prevent all ASP.NET projects from editing ACL permissions…

    • Open Microsoft Notepad as an Administrator
      • Navigate to Start / All Programs / Accessories
      • Right click on Notepad
      • Choose “Run as Administrator”
    • In Notepad select File / Open and navigate to “C:Program Files (x86)MSBuildMicrosoftVisualStudiov10.0Web” | If you run the 64-bit version of MSBuild you will need to navigate to “C:Program FilesMSBuildMicrosoftVisualStudiov10.0Web”
    • Open Microsoft.Web.Publishing.targets
    • Find the “includesetaclproviderondestination” element and change it from True to False.
    • Select File / Save – you may now close Notepad

    By default the “includesetaclproviderondestination” element is set to True, setting it to False prevents all ASP.NET projects from editing your sites ACL permissions.

    If you have already published your website without this setting and you are facing permission issues, errors related to permissions please contact our support department and ask to have your permissions reset.

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  • Is Microsoft Web Deploy Publishing supported on Windows shared hosting packages?

    No comments March 18th, 2012

    Yes! All of our Windows shared hosting packages support Microsoft’s Web Deploy Publishing for Microsoft Web Matrix and Microsoft Visual Studio 2010+. Under each websites settings you will find a tab called “Web Publishing”, you can enable this feature here, as well as create your publishing credentials and profile.

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  • Is IIS Remote Management supported on Windows shared hosting packages?

    No comments March 18th, 2012

    Yes! All of our Windows shared hosting packages support Microsoft’s IIS Remote Management features. Under each websites settings you will find a tab called “IIS Management”, you can enable this feature here, as well as create your management credentials.

    We recommend that only advanced users use this feature. Users who have limited experience managing sites through the IIS manager may find it confusing and difficult and risk harming their website, for these users we recommend you utilize our control panel to make changes to your websites settings. The IIS Remote Management feature is to allow advanced users for fine grain control over their sites settings, handler mappings, session state and other features.

    Please note that not all features are available for remote administration.

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  • What operating system is being used for ASPnix TeamSpeak 3 servers?

    No comments March 8th, 2012

    Our TeamSpeak 3 servers are powered by the x64 build of Debian, and are stripped down to the bare essentials required to run TeamSpeak. Our TeamSpeak servers are dedicated to TeamSpeak and run no other servers and services, and all the extra “weight” from the OS is removed to make it as light as possible.

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  • Do I have to be an existing ASPnix customer to join the affiliate program?

    No comments March 5th, 2012

    Yes, we currently only offer our affiliate / referral program to existing and active ASPnix hosting customers. We may offer the ability to be an affiliate without an active hosting account, but currently this is not available. Check back with us every couple of months, or contact our sales department and we will notify you once we do offer this.

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  • How can I receive money earned for referrals? How do I request a payout?

    No comments March 5th, 2012

    You may request a payout once your available balance is $50 or greater. We offer the following payout options…

    • PayPal (Preferred)
    • Check (For U.S. customers only)
    • Visa Gift Card (For North America customers only)
    • Venmo
    • Facebook Messenger Payments
    • ASPnix Credit Balance

    Additional options are available for high-volume customers. Please contact our sales department if you consistently refer $150 or more each month.

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  • I have pending commisions, what are these?

    No comments March 5th, 2012

    Commission is earned on each sale / referral you make to us. Each time you refer a customer, he / she signs up with us you earn a percentage of that sale, that sale goes into a “pending” state. Once the order has been approved and the referred customer stays past the money back guarantee time for the type product purchased, the pending commission for that sale will be made available automatically.

    Please note that we do random screenings on pending commissions.

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  • Why do I have to wait 31 / 8 days to receive my commission for a referred customer?

    No comments March 5th, 2012

    We offer a 30-day money back guarantee (7-day for VPS and Dedicated servers). During this time the customer is able to cancel his or her account and be eligible for a refund. On the 31st or 8th day of the sale (depending on the service sold in the referral) the sale is made final and the commission earned will be made available automatically.

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