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  • SmarterMail Upcoming Maintenance

    No comments October 14th, 2017 37

    This evening at 7PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. This update finally addresses random performance issues with the webmail interface as well as major improvements to the import of contacts from CSV files. These bugs have also been squashed in this update (as reported by our customers)…

    • Domain calendars and shared notes not automatically updating for EWS clients
    • Unread mail count not automatically update if you were not on the mail page
    • Calendar appointments being created with the wrong day from the webmail interface

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • WEB12 – Windows Server 2016 / IIS 10 Upgrade – Incomplete

    No comments October 13th, 2017 33

    Tomorrow, Saturday the 14th at 8PM MDT we will be performing the Windows Server 2016 upgrade for this web server farm. We are allocating a 2 hour window for completion of this. This will upgrade the core OS to Windows Server 2016 and upgrades IIS to v10. IIS 10 introduces support for HTTP/2 as well as additional performance improvements for our web server farms.

    During this time, all websites and access to FTP as well as SmarterStats will not be available to the WEB12 farm. If you are unsure as to which web server your account is assigned to, you can review the “Services Information” area of the control panel at https://panel.aspnix.com/, the “Web Server” section.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 Hours


    If you have any questions or concerns, please do not hesitate to contact our support department.

    Thank you again for choosing ASPnix as your web-hosting provider!

    UPDATE #1: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #2: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #3: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #4: – The upgrade is still processing at this time. Is just over two-thirds completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #4: – The upgrade is still processing at this time. It is nearly completed and is working on final updates. We will add additional updates periodically while we wait for the upgrade to complete.

    FINAL UPDATE: The upgrade unfortunately did not complete. We are working with Microsoft to find the root cause. We will create a new blog post once we have determined the cause and fix.

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  • SQL Server 2017 Upgrade / Maintenance

    No comments October 3rd, 2017 48

    This Saturday, October 7th, 2017 at 9PM MDT we will be performing and upgrade of our SQL Server system to SQL Server 2017. During this time, any websites or external / 3rd party systems that rely on our SQL Server system will be unavailable. We highly recommend that all customers create and download a backup of their databases before this upgrade is performed.

    If you haven’t already, we recommend that customers that rely on this application download the 17.1 release of SSMS by visiting this link https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms – This version will allow you to connect to SQL Server 2008 – 2017 and supports Windows 7 (SP1), 8, 8.1 and Windows 10 as well as Server 2008 R2, 2012 R2 and Server 2016 (64-bit versions only).

    This upgrade will not take as long as the previous 2016 upgrade as no data has to be moved or migrated, this is an in-place upgrade.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 Hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web-hosting provider!

    Thank you for your patience!

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  • SmarterMail Upcoming Maintenance

    No comments October 2nd, 2017 34

    This Friday, October 6th, 2017 at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We will also be performing an upgrade to the RAID storage sub-system that will allow for much faster I/O and access times, this will improve the load times of the Webmail interface. We expect this update to take no longer than 60 minutes.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Scheduled Weekend Windows Server Maintenance

    No comments September 16th, 2017 61

    Beginning at 8PM MDT on this evening we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • Windows control panel

     


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 30 minutes per server (with brief interruptions of service)


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments September 15th, 2017 54

    This evening at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is a massive update that includes 100+ bug fixes and other improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments September 3rd, 2017 88

    This evening at 8PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is a diagnostic build only – meant to add additional logging in order to further improve the performance of SmarterMail, specifically the web interface.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Emergency Maintenance

    No comments August 24th, 2017 84

    This evening at 9PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is a minor upgrade with only a few bug fixes (1 semi-critical) as well as a some additional changes to allow SmarterTools to further debug some interface performance issues.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Emergency Maintenance

    No comments August 18th, 2017 99

    This evening at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is the first major “minor” upgrade to SmarterMail and resolves a very large number of issues and adds some needed improvements, including…

    • Added back the “Advanced Search” feature
    • Null sender fix for spam checks
    • Accepting a meeting in WebDAV from EAS and/or web mail does not create the email alert in WebDAV
    • Accepting a meeting invite in an ActiveSync client and then accepting it again in a WebDAV client overwrites the calendar event data
    • Autoresponder page becomes very unresponsive in Safari when entering any text in the editor
    • Cannot download public file storage files within Firefox or Internet Explorer 11
    • Chat status is showing people as idle when they are not
    • Clickable links in reports in dark theme are difficult to read
    • Contact and account profile birthdays are saving with incorrect date in web interface.
    • Added Portuguese and Simplified Chinese translation files

    Along with many other improvements and fixes.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • Control Panel VPS (Cloud Server) Power Options Updated and Fixed

    No comments July 31st, 2017 115

    The VPS (Cloud Server) power options have been updated and the issues related to them have been resolved. Recently users have reported that when shutting down, rebooting or restart their VPS, the operation would hang and never complete resulting in the VPS remaining in the OFF state.

    We have also added some fail-safe modes to the “Shutdown” and “Reboot” options to eliminate hanging on non-responsive virtual machines. Thank you to those that have reported and assisted with this hard to track down issue!

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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