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  • SmarterMail Upcoming Maintenance

    No comments May 11th, 2018 241

    This evening, at 10PM MST we will be performing an update to our primary SmarterMail server. This is a minor bug fix release that addresses some issues reported by our customers as well as addresses the previous postponed update.

    • Appointments appear one day behind in web interface when set to Amsterdam timezone (UTC+0100)
    • Cannot see attendee availability for time zones that are not on the hour. (E.g, Marquesas Islands UTC-0930)
    • Encoding an unencoded subject could sometimes fail
    • IMAP is downloading the same message over and over
    • Link regex could linkify inside ‘a’ tags and garbles some emails from some senders
    • Non-8bit messages with 8bit content over EAS have incorrect encoding

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments May 8th, 2018 160

    This evening, at 10PM MST we will be performing an update to our primary SmarterMail server. We will be completing today’s Windows Updates in an effort to further diagnose the issue with VSS snapshots stalling the SmarterMail process.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments May 4th, 2018 146

    This evening, at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a minor bug fix release that addresses some issues reported by our customers as well as addresses the previous postponed update.

    • Emails from Weather Underground have bad encoding when syncing to Outlook via EAS
    • Modifying the reminder time in Outlook with EWS ignores the new setting but sets the reminder to None
    • Unable to sync calendar appointments to iOS devices via CalDAV

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance (POSTPONED)

    No comments April 27th, 2018 152

    This Saturday, the 28th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a minor bug fix release that addresses some issues reported by our customers.

    • The Chat With textbox is now hidden when you go offline
    • All subsequent SMTP Auth attempts try to use CRAM-MD5 after first CRAM login
    • Auto-responder is not using the Reply-To header field, if specified
    • Certain CardDAV clients may lose phone number after syncing
    • Trying to attach the same file more than once prevents the message from being able to be sent

    We have also resolved an issue where SmarterMail was stalling nightly between 6 – 8PM MDT. The issue was traced down to our backup software. Currently, the backup software has been disabled pending a review by the developers of the backup utility. We are also still working closely with SmarterTools to see if the exact cause can be narrowed down. Currently the system is stable and is not stalling.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    Update: This scheduled maintenance has been postponed, we will announce once the updated schedule has been released.

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  • SmarterMail Upcoming Maintenance

    No comments April 13th, 2018 141

    This evening, Friday the 13th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a minor bug fix release that addresses some issues reported by our customers.

    • Calendar appointment instance start and end times are off by one hour after Daylight Savings time change
    • Certain clients add a newline character in the middle of a MD5 auth credentials which causes login attempts to fail
    • Wide-characters (certain emojis) do not display correctly in emails
    • In Firefox, the mail message list refreshes a few seconds after downloading an attachment

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments April 6th, 2018 148

    This evening, Friday the 6th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a minor bug fix release that addresses some issues reported by our customers.

    • Deleting emails over clients synced with IMAP may not be triggering SignalR updates to the web interface
    • If a display name contains an email in the To or Cc headers, it may be parsed incorrectly
    • Non-ASCII characters send improperly over SMTP if charset is not set to UTF-8

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments March 30th, 2018 166

    This evening, Friday the 30th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server as well as some hardware adjustments to the external SAN storage system.

    • Emails without a recipient in the message’s header were not delivered
    • SmarterMail is accepting some SMTP recipients that are invalid.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments March 16th, 2018 241

    This evening, Friday the 16th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server as well as some hardware adjustments to the external SAN storage system.

    • Emails without a recipient in the message’s header were not delivered
    • SmarterMail is accepting some SMTP recipients that are invalid.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments March 9th, 2018 468

    This evening, Friday the 9th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This update addresses a few interface issues as well as some reported bugs. This update also addresses some of the threading and stalling issues we’ve experienced due to heavy amounts of logging.  This build should be the final update that addresses all the performance issues, lockups, crashes etc. that we have been experiencing over the past few weeks.

    • Right-to-Left language improvements throughout the interface
    • An issue between Remember Me and impersonation which caused various issues on subsequent logins
    • A potential conflict shows on calendar appointments from time to time, even though there are no conflicts
    • Cannot accept a meeting change on iOS devices synced via EAS
    • Creating a new appointment in Outlook 2016 for Mac via EWS shows the creator as the solo attendee in web interface

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments February 23rd, 2018 602

    This evening, Friday the 23rd at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. The issue addresses several reported issues, 1 issue that is critical (which caused massive delivery delays). Below are some of the resolved issues that have been reported by our customers…

    • CRITICAL – The queues for SpamCheck, LocalDelivery and RemoteDelivery are now properly asynchronous.
    • ActiveSync encoding issue with plain text messages containing non-ASCII characters and no specified content transfer encoding.
    • Appointments created in Outlook 2016 for Mac (EWS) or on Android device via EAS cannot be adjusted in web interface.
    • CalDAV now fires accepted notifications for events.
    • Cannot send or receive emails with emoji characters.
    • EWS sends a calendar updated email when the request from the client specified not to send an email.
    • Flagging a message in web interface does not sync to ActiveSync devices.
    • Messages with attachments that do not have a CID are not displayed correctly in web interface.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    UPDATE #1 – 10:52PM MST – We are working to complete Windows Updates on the system before installing the updated SmarterMail release. Please bear with us while we complete this task.

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