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  • SmarterMail Upcoming Maintenance

    No comments November 30th, 2017 155

    Saturday, December 2nd at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

    • Content filters do not fire if the sender is a “Trusted Sender”
    • Modifying notes of a contact does not enable the “Save” button
    • Various FireFox 57 improvements and fixes
    • Flagging an email as “Important” in Outlook causes it to disappear (when using EAS)

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    UPDATE #2 We are still performing Windows Updates to the system, we will have additional updates as the updates complete. Thank you.

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  • SmarterMail Upcoming Maintenance

    No comments November 10th, 2017 217

    Saturday, November 11th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

    • Memory leak with Exchange ActiveSync
    • Send button now displays a warning if you try to send a message with attachments that have not completed uploading
    • Attachments are randomly not being included with sent messages
    • Could not create domains with .cd extensions
    • iOS devices with no preview pane enabled, users cannot open email messages
    • SPF / DMARC checks now execute on messages with no Return-Path header
    • Disk usage report for new users shows a blank page

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Carrier Maintenance – Level 3 Scheduled Network Maintenance

    No comments October 30th, 2017 255

    Level 3 has notified us that on Saturday, November 11th sometime between 1AM and 3AM MST they will be performing network maintenance and core routing upgrades to further improve network performance and reliability. They expect this upgrade to last no longer than 30 minutes.

    During this time, all servers and services within our Denver, Colorado location will be unavailable.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 30 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments October 26th, 2017 268

    Friday, October 27th at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a bug fix release with some minor improvements and resolves some issues that customers have reported, including…

    • Importing large contact CSV files no longer results in a browser error
    • Domain calendars do not sync all items with the correct date over EWS
    • All-day events sometimes spam 2 days depending on the timezone
    • The BCC header field is being stripped out of the Sent Items message
    • Misc. language updates for reported language errors
    • Windows 10 Fall Update fails autodiscover for IMAP
    • The Font Size options in Account Settings does not match the Font Size options within the editor

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments October 14th, 2017 287

    This evening at 7PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. This update finally addresses random performance issues with the webmail interface as well as major improvements to the import of contacts from CSV files. These bugs have also been squashed in this update (as reported by our customers)…

    • Domain calendars and shared notes not automatically updating for EWS clients
    • Unread mail count not automatically update if you were not on the mail page
    • Calendar appointments being created with the wrong day from the webmail interface

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • WEB12 – Windows Server 2016 / IIS 10 Upgrade – Incomplete

    No comments October 13th, 2017 201

    Tomorrow, Saturday the 14th at 8PM MDT we will be performing the Windows Server 2016 upgrade for this web server farm. We are allocating a 2 hour window for completion of this. This will upgrade the core OS to Windows Server 2016 and upgrades IIS to v10. IIS 10 introduces support for HTTP/2 as well as additional performance improvements for our web server farms.

    During this time, all websites and access to FTP as well as SmarterStats will not be available to the WEB12 farm. If you are unsure as to which web server your account is assigned to, you can review the “Services Information” area of the control panel at https://panel.aspnix.com/, the “Web Server” section.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 Hours


    If you have any questions or concerns, please do not hesitate to contact our support department.

    Thank you again for choosing ASPnix as your web-hosting provider!

    UPDATE #1: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #2: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #3: – The upgrade is still processing at this time. Is just over half-way completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #4: – The upgrade is still processing at this time. Is just over two-thirds completed. We will add additional updates periodically while we wait for the upgrade to complete.

    UPDATE #4: – The upgrade is still processing at this time. It is nearly completed and is working on final updates. We will add additional updates periodically while we wait for the upgrade to complete.

    FINAL UPDATE: The upgrade unfortunately did not complete. We are working with Microsoft to find the root cause. We will create a new blog post once we have determined the cause and fix.

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  • SQL Server 2017 Upgrade / Maintenance

    No comments October 3rd, 2017 235

    This Saturday, October 7th, 2017 at 9PM MDT we will be performing and upgrade of our SQL Server system to SQL Server 2017. During this time, any websites or external / 3rd party systems that rely on our SQL Server system will be unavailable. We highly recommend that all customers create and download a backup of their databases before this upgrade is performed.

    If you haven’t already, we recommend that customers that rely on this application download the 17.1 release of SSMS by visiting this link https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms – This version will allow you to connect to SQL Server 2008 – 2017 and supports Windows 7 (SP1), 8, 8.1 and Windows 10 as well as Server 2008 R2, 2012 R2 and Server 2016 (64-bit versions only).

    This upgrade will not take as long as the previous 2016 upgrade as no data has to be moved or migrated, this is an in-place upgrade.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 Hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web-hosting provider!

    Thank you for your patience!

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  • SmarterMail Upcoming Maintenance

    No comments October 2nd, 2017 199

    This Friday, October 6th, 2017 at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We will also be performing an upgrade to the RAID storage sub-system that will allow for much faster I/O and access times, this will improve the load times of the Webmail interface. We expect this update to take no longer than 60 minutes.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Scheduled Weekend Windows Server Maintenance

    No comments September 16th, 2017 220

    Beginning at 8PM MDT on this evening we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • Windows control panel

     


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 30 minutes per server (with brief interruptions of service)


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments September 15th, 2017 210

    This evening at 10PM MDT we will be performing an update to the SmarterMail service on our primary SmarterMail server. We expect this update to take no longer than 60 minutes. This is a massive update that includes 100+ bug fixes and other improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates and times below are adjusted for your browser’s local time (when viewing on aspnix.com), otherwise UTC

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 60 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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