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ASPnix Official Blog

  • MX01 SmarterMail – Outage Report for 06/29/2016

    No comments June 29th, 2016 257

    Incident Report

    At 6:30PM UTC (06/29/2016) our primary SmarterMail server experienced a full outage that interrupted all incoming and outgoing mail.

    Timeline (times are UTC)

    • 6:30PM Outage occurred
    • 6:33PM Technician dispatched to verify local equipment
    • 6:45PM Technician notified that server was unable to power on
    • 6:45PM Technician replaced both power supplies and notified server was still not powering on
    • 7:20PM Technician replaced motherboard and notified server was not unable to power on
    • 7:30PM A replacement standard ATX power supply was ordered and scheduled for pickup
    • 8:45PM Technician installed power supply and notified server successfully powered on
    • 9:00PM Server online and operational

    Root Cause

    The primary SmarterMail server (MX01) uses dual power supplies for redundancy in case of a single PSU failure. After contacting Supermicro we were notified that the internal power distribution unit that the dual power supplies plug into had failed causing the server to receive no power. This is not a component that is stocked at our data-center and not something that can be picked up locally and must be ordered directly from Supermicro.

    The server is currently operational, but using a standard ATX power supply. Once we’ve received the replacement part from Supermicro, maintenance will be scheduled to replace it so that the server can be restored to full working order.

    We’d like to thank everyone for their patience and understanding during this time and for choosing ASPnix!

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  • MX01 SmarterMail Outage (Resolved)

    No comments June 29th, 2016 258

    We are currently investigating an outage of our primary SmarterMail server. At this time the server is unavailable. Incoming email will be captured by our backup gateways and will be delivered once the primary server resumes operations.

    We will have updates and an ETA for restoring of services shortly.

    Thank you for your patience during this time.

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • Announcing support for .NET Core 1.0

    No comments June 27th, 2016 258

    We are very pleased to announce support for the new .NET Core 1.0! All web servers have been updated with the ASP.NET  Core 1.0 runtime as well as the IIS modules, customers can start deploying ASP.NET Core web applications immediately!

    The new runtime improves performance by focusing and optimizing your web application to run on the web server and the cloud environment. As well as the ability to run your application across platforms such as Windows, Linux and macOS.

    .NET Core is available for those who’d like to start developing or deploying ASP.NET Core applications right now, simply select “No Managed Code” in the control panel for your website’s ASP.NET version and then publish your application.

    We are proud to support .NET versions from 2.0 all the way to 4.6.1, including the new .NET Core 1.0.

    If you have any questions, comments or concerns, please let us know.

    Thank you for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 5.00 out of 5)
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  • Windows Control Panel Migration

    No comments June 23rd, 2016 267

    There will be a brief interruption of our Windows Control Panel system around 11:30AM MDT for about 30 – 60 minutes while we complete the migration of the system to a new server and complete some additional upgrades.

    During this time customers will not be able to access the Windows Control Panel and scheduled tasks will not be executing. Once the migration and upgrades are completed the system will resume normal operations. This maintenance will improve the performance of the control panel system especially when dealing with large files through the file manager.

    Thank you for choosing ASPnix!

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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments June 18th, 2016 272

    We will be updating our MX01 server to the latest build of SmarterMail this evening at 9:00PM. We expect the upgrade to take about 20 – 30 minutes.

    This is quite a large release with many bugs and issues addressed. For full changelog and release notes, please visit the SmarterTools site at https://www.smartertools.com/smartermail/release-notes

    Scheduled Date: 06-19-2016
    Scheduled Time:
     3:00 AM – 3:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Denver, Colorado – Level 3 Outage Report for 06/01/2016

    No comments June 1st, 2016 494

    Incident Report

    At 3:31PM UTC (06/01/2016) our Level 3 Data Center in Denver experienced a network outage that resulted in the full loss of service for nearly all services.

    Timeline (times are UTC)

    • 3:31PM Outage occurred
    • 3:40PM Technician dispatched to verify local equipment
    • 3:48PM Technician verified local equipment functionality
    • 3:50PM Ticket opened with Level 3
    • 4:05PM Ticket escalated to tier 1 support
    • 4:22PM Ticket updated that Level 3 was investigating the cause of the outage
    • 4:37PM Ticket updated to notify that equipment has been verified and that the fiber connections are good
    • 4:42PM Ticked escalated to tier 2 support
    • 5:20PM Ticket updated to notify that the connection is being reset/ rebuild
    • 5:40PM Ticket updated to notify that our services should be back within 1 hour
    • 6:38PM Ticket updated by ASPnix to notify that network was still offline
    • 7:05PM Ticket escalated to tier 3 support
    • 8:48PM Ticket updated to notify that the issue had been resolved and our services would be restored within minutes
    • 8:51PM BGP connection reestablished on both ASPnix routers and service restored

    Root Cause

    ASPnix uses 2 private AS numbers provided by Level 3 to allow for BGP routing between our routers and the Level 3 edge routers that service our circuits. This allows for failover between routers in the unfortunate event that one fails. Due to an outstanding order that was tied to our account, their system automatically closed the order and marked our AS numbers as inactive. Within 5 – 7 minutes their routers received the updated configuration and notified that these routes are now inactive and were removed resulting in all traffic to and from our network to be unroutable.

    Because of the missing AS numbers under our account, the tier 2 support technician assumed we did not use BGP and rebuilt our connection without it. Our routers are configured for BGP and advertise BGP, as a result they were unable to establish a connection and advertise our IP routes to the edge router.

    Tier 3 support was able to see that our configuration was invalid and we provided our BGP information and previous AS numbers. The technician was able to restore the BGP routes and within minutes our service was back online.

    Credits

    We will be issuing credits to all customers in the next few days. Credits will be automatically applied to each account based on any active service(s). This excludes domains and service addons.

    If you have any questions or concerns, please open a ticket to the technical support department for your service. 

    We’d like to thank everyone for their patience and understanding during this time and for choosing ASPnix!

     

     

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  • TS01-UT TeamSpeak Outage (Resolved)

    No comments May 31st, 2016 627

    Our TS01-UT TeamSpeak server is currently experiencing an unexpected outage. We are working with our upstream provider to find the cause is and resolve it. We apologize for any inconvenience caused by this.

    Thank you for your patience and for choosing ASPnix!

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  • MX01 Emergency Maintenance

    No comments May 13th, 2016 489

    We will be performing and emergency update this evening on our MX01 SmarterMail server at 8PM MST. We expect the update to take about 25 – 30 minutes. This maintenance event will replace tomorrow’s scheduled maintenance for MX01.

    The update addresses issues reported with ActiveSync, a reported issue with the web interface not properly creating contacts when selecting “Add to Contacts” as well as an IMAP migration failure where the dates on all imported messages are set as the current date / time.

    Scheduled Date: 05-14-2016
    Scheduled Time:
     2:00 AM – 2:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • Windows Virtual Cloud Servers – Server 2016 Now Available

    No comments May 12th, 2016 480

    windows-server-2016We are very pleased to announce that our Windows Virtual Cloud servers platform now supports Windows Server 2016. While a Technical Preview release, this will allow customers to experiment with the new Windows Server release, test new features and applications as well as prepare for future deployments once Server 2016 goes RTM.

    Additional templates such as

    • Windows Server 2012 R2 Standard Edition
    • Windows Server 2012 R2 Core Edition (no GUI)
    • Windows Server 2008 R2 Standard Edition
    • Windows Server 2008 R2 Web Edition
    • Windows 10 Enterprise Edition

    are also supported under our new Hyper-V packages. All of our templates are now fully up-to-date and include all Microsoft .Net Frameworks from v2.0 through v4.6.1.

    If you have any questions please contact our sales department and we will be happy to help!

    Thank you for choosing ASPnix!

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  • Scheduled Weekend Windows Server Maintenance

    No comments May 12th, 2016 486

    Beginning at 7PM MDT on Saturday, May, 14th we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers, the primary SmarterMail server and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates
    • Update PHPMyAdmin to latest version
    • Update MySQL to latest version
    • Web servers will receive new components by /n Software

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • NS1
    • NS2
    • NS3
    • MX01

    During the maintenance period each server may be unavailable or sporadically online. We expect 15 – 30 minutes per server. We appreciate your patience during this period. No other servers or systems will be affected by this.

    Scheduled Date: 05-15-2016
    Scheduled Time:
     1:00 AM UTC
    Max Outage Duration: 30 minutes per server

    Thank you for choosing ASPnix as your web hosting provider!

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