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  • Upcoming TeamSpeak Service Changes

    No comments May 2nd, 2019 427

    We will be updating all TeamSpeak servers to enforce the use of the latest TeamSpeak client build, 3.2.5 that was released on April 17th, 2019. This update addressed a security vulnerability in the Qt library that the client relies on.

    This change will occur on Saturday, May 4th. There will be no downtime required for this change, however, users who are not running this client build will no longer be able to connect to our TeamSpeak servers and instances.

    Most installations should have or will update automatically, if not, the latest version can be downloaded at https://www.teamspeak.com/downloads. You can also manually check for updates by opening the TeamSpeak client and selecting the “Help” menu item and then selecting “Check for Update” option.

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your TeamSpeak hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments April 24th, 2019 523

    This evening, April 24th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7053. This build has many bug fixes and improvements.

    • SmarterMail to SmarterMail migration is now possible when the remote SmarterMail server supports EWS
    • An issue where folders may disappear from Apple Mail or Outlook for macOS when using EWS
    • Emails from a supposed “Trusted Sender” fail SPF checks but the spam scores are still zeroed out.
    • Content filters and folder auto-clean do not update folder paths if pointing to a child folder and the parent folder is renamed.
    • Creating appointments in web mail show up as free in Outlook with EWS.
    • Custom folders not always sorting alphabetically
    • Scenario in which DKIM header fields were not being properly signed
    • Task reminder notifications do not fire in web interface

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments April 11th, 2019 757

    This evening, April 11th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7040. This build has many bug fixes and improvements as well as a security fix.

    • Resolved an issue with DNS lookups that could cause invalid spam reports
    • A subject that contains whitespace-only characters would cause EAS mailboxes to constantly re-sync
    • URLs that end with a .cat extension were being truncated to .ca
    • Attachments were not available when saving an email as a draft
    • Calendar events not firing within webmail
    • Danish characters not displaying correctly in webmail
    • Declining a read receipt results in a blank email in the user’s inbox when using EWS
    • EWS appointments could be reverted when changing from an appointment to a meeting request

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Scheduled Weekend Windows Server Maintenance

    No comments April 5th, 2019 429

    This weekend we will be performing thorough maintenance and standard cleanup on our Windows Web, SQL, Mail, Hyper-V and DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • Installation of .net core 2.2.3
    • GeoIP database update
    • Windows and Microsoft software Updates

    The following systems and servers will be affected by this…

    • NS1
    • NS2
    • NS3
    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MAIL
    • MSSQL
    • MYSQL
    • Windows Control Panel
    • Hyper-V Cloud Hosts

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments March 14th, 2019 956

    This evening, March 14th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7011. This build addresses an issue of duplicate contacts reported with ActiveSync connections. This build also has major memory and performance improvements that affect all aspects of SmarterMail’s email processing.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments March 11th, 2019 395

    This evening, March 11th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7008. This build addresses several issues…

    • Moving messages between folders on iOS using ActiveSync  would result in an error
    • Deleting a message on iOS when using ActiveSync would result in an error
    • Significant improvements to webmail load times
    • Cannot mark messages as read/unread when using the Spanish language
    • A newly created conference room does not appear in the list until the browser is refreshed
    • Renaming a folder, leaving the mail section, then returning results in a blank page
    • Some emails adding “undefined” to the text after replying
    • Numerous other improvements and non-user-related fixes

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments February 1st, 2019 1245

    This evening, Friday February 1st at 10PM MST we will be performing an update to our primary SmarterMail server, build 6970. This build addresses several issues…

    • Event invites are shown in the wrong timezone (not adjusted the recipient’s timezone)
    • Webmail “Sent Items” folder shows the from address instead of the to address
    • When an account is deleted, the session remains active
    • Incoming emails that are filtered with “Mark as read” do not show in the message list without a refresh
    • If a user changes their timezone, the Calendar displays events in the Browser’s timezone instead
    • When a user logs in and sets their zip code, the zip code is not set in the Calendar settings
    • Chat search shows the wrong user in the To column

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments January 25th, 2019 553

    This evening, Friday January 25th at 10PM MST we will be performing an update to our primary SmarterMail server, build 6964. This build addresses several issues…

    • Calendar event notifications would not fire if the account timezone is different from the server
    • Webmail would indicate a different disk usage than what was actually correct
    • Creating an account with a period “.” in the name would sometimes fail
    • Replying to an email would sometimes not load the content of the message
    • Users who previously have no timezone set now default to the timezone of the server (none is no longer an option)

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Calendar Retention Policy Changes

    No comments December 20th, 2018 1384

    Beginning on January 1st, 2019 we will enable a 12 month retention policy for calendar events. This means if you use the SmarterMail calendar, events that are older than 12 months from the current date are automatically removed. Events before January 1st, 2018 would be automatically removed. and so on. This will not affect recurring events. This policy is being put in place to aid in creating a better calendar experience within SmarterMail, prevent long loading times of events, and the “spinning blue chaser” when changing event times and attendees.

    We have worked with the SmarterTools team on and off to improve calendar performance, while performance has been increased and optimizations have been made, only so much can be done. We have many thousands of clients with thousands if not 10s of thousands of events dating back 7 or more years.

    If you have any questions or concerns, please contact our support department at https://billing.aspnix.com/submitticket.php

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  • SmarterMail Upcoming Maintenance (Completed)

    1 comment December 5th, 2018 1350

    This Friday, December 7th at 10PM MST we will be performing an upgrade to our primary SmarterMail server to the new major version v17. This a brand new major release of SmarterMail that includes tons of new features, changes and improvements. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/current.

    This upgrade makes major changes to the backend of SmarterMail which requires time to complete the conversion process. Along with the backend conversion, SmarterMail v17 has also introduced a brand new indexing system that supports non-Western character sets and offers greater performance and efficiency over the current indexer. There is also a conversion process between the old indexing system and the new one, however, the transition for that is seamless.

    Please note that while the backend conversion is pending or processing your account, you will not be able to access your email until the process has completed for your account, but please be aware that we are not able to tell if a specific account has completed the process, when an account may complete or anything related to the conversion process. We will update our announcement once the process has completed.

    MAPI is not yet available, but is coming very soon! We are very excited for the changes coming with MAPI as it will offer a full Exchange experience with Outlook!

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update. While 2 hours have been allocated, this is just a precaution in case any additional work or restarts need to be performed.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    Update (12:05AM MST) – Conversion has completed, the server is online and processing email. We are working to address an issue with our control panel’s interface to SmarterMail. We expect to have this fixed shortly. Control panel interface issue has been resolved.

    Update (1:22AM MST) – A few customers have reported higher than usual response times for the webmail interface. This is normal for the moment, SmarterMail is currently reindexing all users and their email for the new indexing/search system. This process will take a few days to finish.

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