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  • Denver, Colorado – Level 3 Outage Report for 06/01/2016

    No comments June 1st, 2016 303

    Incident Report

    At 3:31PM UTC (06/01/2016) our Level 3 Data Center in Denver experienced a network outage that resulted in the full loss of service for nearly all services.

    Timeline (times are UTC)

    • 3:31PM Outage occurred
    • 3:40PM Technician dispatched to verify local equipment
    • 3:48PM Technician verified local equipment functionality
    • 3:50PM Ticket opened with Level 3
    • 4:05PM Ticket escalated to tier 1 support
    • 4:22PM Ticket updated that Level 3 was investigating the cause of the outage
    • 4:37PM Ticket updated to notify that equipment has been verified and that the fiber connections are good
    • 4:42PM Ticked escalated to tier 2 support
    • 5:20PM Ticket updated to notify that the connection is being reset/ rebuild
    • 5:40PM Ticket updated to notify that our services should be back within 1 hour
    • 6:38PM Ticket updated by ASPnix to notify that network was still offline
    • 7:05PM Ticket escalated to tier 3 support
    • 8:48PM Ticket updated to notify that the issue had been resolved and our services would be restored within minutes
    • 8:51PM BGP connection reestablished on both ASPnix routers and service restored

    Root Cause

    ASPnix uses 2 private AS numbers provided by Level 3 to allow for BGP routing between our routers and the Level 3 edge routers that service our circuits. This allows for failover between routers in the unfortunate event that one fails. Due to an outstanding order that was tied to our account, their system automatically closed the order and marked our AS numbers as inactive. Within 5 – 7 minutes their routers received the updated configuration and notified that these routes are now inactive and were removed resulting in all traffic to and from our network to be unroutable.

    Because of the missing AS numbers under our account, the tier 2 support technician assumed we did not use BGP and rebuilt our connection without it. Our routers are configured for BGP and advertise BGP, as a result they were unable to establish a connection and advertise our IP routes to the edge router.

    Tier 3 support was able to see that our configuration was invalid and we provided our BGP information and previous AS numbers. The technician was able to restore the BGP routes and within minutes our service was back online.


    We will be issuing credits to all customers in the next few days. Credits will be automatically applied to each account based on any active service(s). This excludes domains and service addons.

    If you have any questions or concerns, please open a ticket to the technical support department for your service. 

    We’d like to thank everyone for their patience and understanding during this time and for choosing ASPnix!



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  • TS01-UT TeamSpeak Outage (Resolved)

    No comments May 31st, 2016 441

    Our TS01-UT TeamSpeak server is currently experiencing an unexpected outage. We are working with our upstream provider to find the cause is and resolve it. We apologize for any inconvenience caused by this.

    Thank you for your patience and for choosing ASPnix!

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  • MX01 Emergency Maintenance

    No comments May 13th, 2016 300

    We will be performing and emergency update this evening on our MX01 SmarterMail server at 8PM MST. We expect the update to take about 25 – 30 minutes. This maintenance event will replace tomorrow’s scheduled maintenance for MX01.

    The update addresses issues reported with ActiveSync, a reported issue with the web interface not properly creating contacts when selecting “Add to Contacts” as well as an IMAP migration failure where the dates on all imported messages are set as the current date / time.

    Scheduled Date: 05-14-2016
    Scheduled Time:
     2:00 AM – 2:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
  • Windows Virtual Cloud Servers – Server 2016 Now Available

    No comments May 12th, 2016 291

    windows-server-2016We are very pleased to announce that our Windows Virtual Cloud servers platform now supports Windows Server 2016. While a Technical Preview release, this will allow customers to experiment with the new Windows Server release, test new features and applications as well as prepare for future deployments once Server 2016 goes RTM.

    Additional templates such as

    • Windows Server 2012 R2 Standard Edition
    • Windows Server 2012 R2 Core Edition (no GUI)
    • Windows Server 2008 R2 Standard Edition
    • Windows Server 2008 R2 Web Edition
    • Windows 10 Enterprise Edition

    are also supported under our new Hyper-V packages. All of our templates are now fully up-to-date and include all Microsoft .Net Frameworks from v2.0 through v4.6.1.

    If you have any questions please contact our sales department and we will be happy to help!

    Thank you for choosing ASPnix!

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  • Scheduled Weekend Windows Server Maintenance

    No comments May 12th, 2016 295

    Beginning at 7PM MDT on Saturday, May, 14th we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers, the primary SmarterMail server and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates
    • Update PHPMyAdmin to latest version
    • Update MySQL to latest version
    • Web servers will receive new components by /n Software

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • NS1
    • NS2
    • NS3
    • MX01

    During the maintenance period each server may be unavailable or sporadically online. We expect 15 – 30 minutes per server. We appreciate your patience during this period. No other servers or systems will be affected by this.

    Scheduled Date: 05-15-2016
    Scheduled Time:
     1:00 AM UTC
    Max Outage Duration: 30 minutes per server

    Thank you for choosing ASPnix as your web hosting provider!

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  • SmarterMail Domain Storage Size Upgrade

    No comments May 2nd, 2016 307

    We are pleased to announce that all hosting plans that were allocated with the original 30GB email storage capacity have been upgraded to 50GB free!!

    All user hosting accounts and hosting plans with 30GB of mail storage are now 50GB! All qualified domains will be automatically upgraded later this evening.

    This upgrade comes as a bonus to all qualified customers after our major email system upgrade. We hope everyone enjoys the additional 20GB of free storage space for their email! We know many customers will be very pleased with this upgrade and no longer have to worry about nearing the 30GB limit!

    All email clients get the speed and performance improvements of our new storage system as well as improved response times with the web interface, better session management so web users can stay logged in longer, SSD performance for spool storage to enhance mail delivery performance and more!

    If you have any questions please contact our sales department.

    Thank you for choosing ASPnix!

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 5.00 out of 5)
  • MX01 Emergency Maintenance / Outage / Delivery Issues

    No comments May 2nd, 2016 308

    Currently we are experiencing a locking / threading / timing issue with the SmarterMail core. This issue is being caused by the SmarterMail stats tracking system that monitors the spool and gathers statistics about senders, recipients and other information to aid in identifying spam outbreaks and other administrative tasks and our new RAID subsystem, which is causing an unrecoverable lock which eventually stalls the spool and email delivery. We’ve applied the “fix” from SmarterTools however, this has now rendered the mail server completely unable to deliver mail. Emails are being received by our MX01 system, however they are holding in spool and not delivering as they should.

    SmarterTools support team and developers are aware of this problem are on looking into the cause at this time. They are aware of the critical nature of this problem and are working to determine the cause.

    We understand the frustration of this problem, especially on a Monday morning, we are doing our best to resolve this, but unfortunately we are at the mercy of the SmarterTools development team to provide us the fix for this.

    We’d like to thank everyone for their ongoing patience during this time.

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  • MX01 SmarterMail Upcoming Scheduled Maintenance / Migration

    2 comments April 29th, 2016 504

    We will be performing the migration of our primary SmarterMail system tomorrow, Saturday the 30th beginning at 6PM MDT. We will be moving the hardware of MX01 into a new server and connecting the new disk system. Customer mail data has been continuously synced to our new disk storage system since our previous announcement, once we’ve shutdown the SmarterMail service will perform a manual sync to ensure all data has been successfully migrated. The migration will be as simple as moving the existing hardware into the new server enclosure and connecting the disk system.

    Scheduled Date: 05-01-2016
    Scheduled Time:
    12:00 AM – 3:00 AM UTC
    Max Outage Duration: 3 Hours

    We are not expecting the migration to take the scheduled duration, however we’ve allocated the window for anything unexpected. During the outage period customers will be unable to send or receive mail. Our backup gateways will handle all incoming mail and attempt delivery once our primary system is back online.

    If you have any questions or concerns please contact our support department.

    Thank you for choosing ASPnix as your web hosting provider!

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  • Advertising on Social Media

    No comments April 26th, 2016 292

    There are nearly countless methods of social networking on the internet, with the numbers growing every day. Naturally, a few names standout as the top platforms: Facebook, LinkedIn, Twitter, and Google+. Small businesses likely cannot afford to choose more than one of these platforms, though the visibility is certainly worth the investment.

    Where will you receive the best results?

    Here is a breakdown of the pros and cons of advertising on the top social media platforms:


    Pros: Facebook has the largest number of users (over 1.19 billion and of those at least 700 million users are active daily) and will give you immediate visibility with a wide range of audiences. It offers advanced targeting options so that small businesses can advertise to their specific clientele. Targeting options are: location, gender, likes/interests, workplace, relationship status, and education.

    Cons: In comparison to other sites, Facebook’s provided metrics are very small. Additionally the expense for a small ad may not offer increased traffic enough to justify its cost.


    Pros: The user base is made up of mainly business professionals, which gives the platform a high conversion rate. Categories like employee title, location, and demographics allow targeting to specific audiences. The platform is growing swiftly, particularly in markets such as India.

    Cons: Click-through-rates are fairly low, though the ones that do click are usually invested. Compared to other platforms, advertisements are expensive. Additionally remarketing options are not available.


    Pros: With its use of hashtags, Twitter allows targeting of users based on their current interests. Like Facebook, Twitter has a dedicated user base (over 320 million active users, with 1.3 billion total). Its ad format is much more straightforward via promoted tweets, which appear like any other user’s tweet. Promoted accounts and trends are additionally beneficial.

    Cons: Apart from hashtags and keywords, Twitter’s selection of interests to choose from is fairly limited and makes it difficult to target by interest. Twitter keeps quiet about its ads’ success compared to other platforms. Also the cost can be unthinkable for small businesses, especially for “promoted trends.”


    Pros: As a search engine itself, Google knows how to use SEO benefits. Its audience is more tech-driven (a pro for some companies and a con for others). The advertiser does not pay for their ad unless someone clicks on it and at that point, pays per click.

    Cons: Google does qualify hovering over the ad for two seconds or more as a click. This platform does not receive as much traffic as the other sites mentioned, with a mere 300 million monthly users (although this includes use of Google’s other products like YouTube). Also targeting options are limited and promotion policies are restrictive.


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  • Primary SmarterMail System Migration

    No comments April 23rd, 2016 308

    Currently we are doing a live copy of all the mail data on our primary SmarterMail MX01 system. This migration is currently copying all data to a new high-performance RAID system. This new RAID system backed by a larger disk array size (6x the size of the current system), higher performance SAS drives and twice the amount of cache.

    Our current system in use today is a very strong solution, but with the increase and growth we are seeing with our mail system, the RAID subsystem and the drives are no longer able to keep up with the demand of IMAP, ActiveSync, EWS, and the SmarterMail web interface with large mailboxes.

    We are planning to have this completed by this weekend so that we may switch the server’s components. Once we’ve confirmed the data migration has completed we will announce the scheduled outage.

    If you have any questions, comments or concerns please contact the support department for your service.

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