New Password Policy for SmarterMail Systems and Services

Effective immediately our SmarterMail password complexity policy has been changed to require more complex passwords to aid in preventing accounts from being hijacked. All accounts created or updated from the time of this announcement will need to meet or exceed the new password complexity requirements. Current accounts (accounts that existed prior to this announcement) are currently excluded from this to allow time for users to update their passwords. Effective July 1st 2014, we will be enforcing the new password policy on all email accounts. Any accounts that do not meet this requirement will still receive mail, but will not be able to login to SmarterMail or send mail through SMTP.

The new SmarterMail password complexity policy is as follows.

  1. Minimum of 10 characters
  2. At least one uppercase character
  3. At least one lowercase character
  4. At least one number
  5. At least one special character

All 5 requirements must be met for the password to be accepted. If your password currently meets the requirements you will not be required to change your password, though we do recommend changing your passwords regularly.

If you have any questions please do not hesitate to contact our support department!

Thank you for choosing ASPnix as your web hosting provider!

6 thoughts on “New Password Policy for SmarterMail Systems and Services”

  1. Will you be publishing a notice to all users (not just account holders), prior to the July 1 deadline?

    • @Todd – We will not be emailing each account individually, we leave this to the reseller / account holder to notify their customer / user base in their own way. We did this once prior and resellers we upset (even though the email did not come from ASPnix and had no ASPnix material in the email). So we leave this up to the reseller / account holder to notify their customers.

      @Tim – Sorry to hear you feel this way. Unfortunately increasing our password complexity will get those that believe in using poor passwords to change them or at least alter them to something that is harder to guess.

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