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ASPnix Official Blog

  • TS01-GA Data Center Migration

    No comments September 9th, 2016 174

    We will be migrating our TS01-GA TeamSpeak services to another data-center located in Atlanta. The current host will remain online while we synchronize the 2 servers. Once completed, we will shutdown the old host and bring up the new host. There will be a delay in connecting to the new server (up to 1 hour) for DNS propagation to complete since the IP address of the host will change.

    The new IP of the server is 23.226.236.22. Moving away from our previous data-center will stop the outages related to the data-center routers being constantly under DDOS attacks and other issues related to filtering, high latency, packet loss etc.

    We’d like to thank everyone for their patience during this time while we work to improve our TeamSpeak services in Atlanta.

    Thank you for choosing ASPnix!

    UPDATE: The migration has completed. We are seeing improved latency times from various test locations, some locations as much as 15ms less!

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  • Announcing new Virtual Cloud Server Plans

    No comments August 30th, 2016 203

    We are pleased to announce our new Virtual Cloud Server plans that will allow our customers more flexibility in building the exact virtual server that is required. No more pre-built plans that are not flexible, no more having to pay for 100s of GB of space when all you needed was more RAM. Pay only for what you need!

    Our new cloud platform is powered by Samsung Data-Center class SSD drives for maximum speed, over 1,000,000 IOPS performance! Powerful Intel Xeon processors up to 16 cores, and DDR4 memory up to 32GB! Our new platform starts at $20 per month for a Windows VPS!

    linux-min

    Those that love Linux can now enjoy it on our Hyper-V cloud platform as well! CentOS, Fedora Server, Red Hat, Ubuntu Server and Debian are all now supported! Get started with a Linux VPS today for only $10 per month.

    Customers who are interested in starting their own hosting company or just want to make managing their Linux server a little easier can purchase our cPanel Control Panel addon.

    For more information about our new VPS plans – https://www.aspnix.com/servers/virtual-cloud-servers/

    Now is a perfect time to purchase a VPS and start hosting your own web site, database, point-of-sale system and much more! Customers all around the world trust their Virtual Cloud Server operations to us and our growing and expanding network! So why not give our new Virtual Server plans a try, and see how a VPS can benefit you today!

    Thank you for choosing ASPnix!

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  • Announcing Let’s Encrypt Certificate Support for Windows and Linux

    No comments August 30th, 2016 192

    Today we are very pleased to announce support for Let’s EncryptTM SSL certificates! We are also one of the first Windows hosting providers to support Let’s Encrypt! Our Linux cPanel systems also support Let’s Encrypt for all paid accounts. This new-comer to the certificate world has gained popularity extremely quick offering completely free of charge website SSL certificates. We know security is important to our customers and many do not want the additional cost of purchasing an SSL certificate, renewing it every x years can be a pain. Configuring the SSL certificate can also be troublesome for many non-technical users as well.

    le-logo-standardNot anymore! Let’s Encrypt is a fully automated one-click SSL certificate installation. Even renewals are handled automatically! No more having to reissue or rekey certificates, generating new CSRs and all that other “fun” stuff! Let’s Encrypt certificates are valid for 90 days and are automatically renewed 7-days before the certificate expires, customers will be emailed a report for each certificate once renewed.

    Anyone can take advantage of this new feature and install SSL on your website today! All you need is a dedicated IP address which can be purchased through our billing system by clicking “Manage” next to your hosting account and then selecting “View Available Addons”.

    If you have any questions, comments or concerns, please do not hesitate to contact our sales department.

    Thank you for choosing ASPnix!

     

    The Let’s Encrypt logo is a trademark of the Internet Security Research Group. All rights reserved.

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  • MX01 SmarterMail – Outage Report for 06/29/2016

    No comments June 29th, 2016 255

    Incident Report

    At 6:30PM UTC (06/29/2016) our primary SmarterMail server experienced a full outage that interrupted all incoming and outgoing mail.

    Timeline (times are UTC)

    • 6:30PM Outage occurred
    • 6:33PM Technician dispatched to verify local equipment
    • 6:45PM Technician notified that server was unable to power on
    • 6:45PM Technician replaced both power supplies and notified server was still not powering on
    • 7:20PM Technician replaced motherboard and notified server was not unable to power on
    • 7:30PM A replacement standard ATX power supply was ordered and scheduled for pickup
    • 8:45PM Technician installed power supply and notified server successfully powered on
    • 9:00PM Server online and operational

    Root Cause

    The primary SmarterMail server (MX01) uses dual power supplies for redundancy in case of a single PSU failure. After contacting Supermicro we were notified that the internal power distribution unit that the dual power supplies plug into had failed causing the server to receive no power. This is not a component that is stocked at our data-center and not something that can be picked up locally and must be ordered directly from Supermicro.

    The server is currently operational, but using a standard ATX power supply. Once we’ve received the replacement part from Supermicro, maintenance will be scheduled to replace it so that the server can be restored to full working order.

    We’d like to thank everyone for their patience and understanding during this time and for choosing ASPnix!

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  • Announcing support for .NET Core 1.0

    No comments June 27th, 2016 256

    We are very pleased to announce support for the new .NET Core 1.0! All web servers have been updated with the ASP.NET  Core 1.0 runtime as well as the IIS modules, customers can start deploying ASP.NET Core web applications immediately!

    The new runtime improves performance by focusing and optimizing your web application to run on the web server and the cloud environment. As well as the ability to run your application across platforms such as Windows, Linux and macOS.

    .NET Core is available for those who’d like to start developing or deploying ASP.NET Core applications right now, simply select “No Managed Code” in the control panel for your website’s ASP.NET version and then publish your application.

    We are proud to support .NET versions from 2.0 all the way to 4.6.1, including the new .NET Core 1.0.

    If you have any questions, comments or concerns, please let us know.

    Thank you for choosing ASPnix as your web hosting provider!

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  • Denver, Colorado – Level 3 Outage Report for 06/01/2016

    No comments June 1st, 2016 492

    Incident Report

    At 3:31PM UTC (06/01/2016) our Level 3 Data Center in Denver experienced a network outage that resulted in the full loss of service for nearly all services.

    Timeline (times are UTC)

    • 3:31PM Outage occurred
    • 3:40PM Technician dispatched to verify local equipment
    • 3:48PM Technician verified local equipment functionality
    • 3:50PM Ticket opened with Level 3
    • 4:05PM Ticket escalated to tier 1 support
    • 4:22PM Ticket updated that Level 3 was investigating the cause of the outage
    • 4:37PM Ticket updated to notify that equipment has been verified and that the fiber connections are good
    • 4:42PM Ticked escalated to tier 2 support
    • 5:20PM Ticket updated to notify that the connection is being reset/ rebuild
    • 5:40PM Ticket updated to notify that our services should be back within 1 hour
    • 6:38PM Ticket updated by ASPnix to notify that network was still offline
    • 7:05PM Ticket escalated to tier 3 support
    • 8:48PM Ticket updated to notify that the issue had been resolved and our services would be restored within minutes
    • 8:51PM BGP connection reestablished on both ASPnix routers and service restored

    Root Cause

    ASPnix uses 2 private AS numbers provided by Level 3 to allow for BGP routing between our routers and the Level 3 edge routers that service our circuits. This allows for failover between routers in the unfortunate event that one fails. Due to an outstanding order that was tied to our account, their system automatically closed the order and marked our AS numbers as inactive. Within 5 – 7 minutes their routers received the updated configuration and notified that these routes are now inactive and were removed resulting in all traffic to and from our network to be unroutable.

    Because of the missing AS numbers under our account, the tier 2 support technician assumed we did not use BGP and rebuilt our connection without it. Our routers are configured for BGP and advertise BGP, as a result they were unable to establish a connection and advertise our IP routes to the edge router.

    Tier 3 support was able to see that our configuration was invalid and we provided our BGP information and previous AS numbers. The technician was able to restore the BGP routes and within minutes our service was back online.

    Credits

    We will be issuing credits to all customers in the next few days. Credits will be automatically applied to each account based on any active service(s). This excludes domains and service addons.

    If you have any questions or concerns, please open a ticket to the technical support department for your service. 

    We’d like to thank everyone for their patience and understanding during this time and for choosing ASPnix!

     

     

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  • TS01-UT TeamSpeak Outage (Resolved)

    No comments May 31st, 2016 625

    Our TS01-UT TeamSpeak server is currently experiencing an unexpected outage. We are working with our upstream provider to find the cause is and resolve it. We apologize for any inconvenience caused by this.

    Thank you for your patience and for choosing ASPnix!

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  • MX01 Emergency Maintenance

    No comments May 13th, 2016 486

    We will be performing and emergency update this evening on our MX01 SmarterMail server at 8PM MST. We expect the update to take about 25 – 30 minutes. This maintenance event will replace tomorrow’s scheduled maintenance for MX01.

    The update addresses issues reported with ActiveSync, a reported issue with the web interface not properly creating contacts when selecting “Add to Contacts” as well as an IMAP migration failure where the dates on all imported messages are set as the current date / time.

    Scheduled Date: 05-14-2016
    Scheduled Time:
     2:00 AM – 2:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Windows Virtual Cloud Servers – Server 2016 Now Available

    No comments May 12th, 2016 477

    windows-server-2016We are very pleased to announce that our Windows Virtual Cloud servers platform now supports Windows Server 2016. While a Technical Preview release, this will allow customers to experiment with the new Windows Server release, test new features and applications as well as prepare for future deployments once Server 2016 goes RTM.

    Additional templates such as

    • Windows Server 2012 R2 Standard Edition
    • Windows Server 2012 R2 Core Edition (no GUI)
    • Windows Server 2008 R2 Standard Edition
    • Windows Server 2008 R2 Web Edition
    • Windows 10 Enterprise Edition

    are also supported under our new Hyper-V packages. All of our templates are now fully up-to-date and include all Microsoft .Net Frameworks from v2.0 through v4.6.1.

    If you have any questions please contact our sales department and we will be happy to help!

    Thank you for choosing ASPnix!

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  • SmarterMail Domain Storage Size Upgrade

    No comments May 2nd, 2016 494

    We are pleased to announce that all hosting plans that were allocated with the original 30GB email storage capacity have been upgraded to 50GB free!!

    All user hosting accounts and hosting plans with 30GB of mail storage are now 50GB! All qualified domains will be automatically upgraded later this evening.

    This upgrade comes as a bonus to all qualified customers after our major email system upgrade. We hope everyone enjoys the additional 20GB of free storage space for their email! We know many customers will be very pleased with this upgrade and no longer have to worry about nearing the 30GB limit!

    All email clients get the speed and performance improvements of our new storage system as well as improved response times with the web interface, better session management so web users can stay logged in longer, SSD performance for spool storage to enhance mail delivery performance and more!

    If you have any questions please contact our sales department.

    Thank you for choosing ASPnix!

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