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  • Announcing Softaculous for cPanel Linux Hosting!

    1 comment December 20th, 2016 131

    We are pleased to announce that our cPanel Linux shared hosting now supports Softaculous for all paid hosting packages and accounts! Softaculous is a cPanel plugin that adds over 400 installers for the most popular and most common web applications. Applications such as WordPress, Joomla, Zen Cart, osCommerce, Drupal 7, phpBB and many more! Most applications are easy to install with a few clicks and a few easy to answer questions, you are up and running!

    Site administrators can rest easy knowing that applications they’ve installed through Softaculous will be automatically updated and maintained by the Softaculous system! For a full listing of all applications supported by Softaculous, please visit their site at https://www.softaculous.com/softaculous/apps.

    All paid hosting accounts have access to this system, free hosting customers will need to upgrade to the paid “Unlimited” hosting package to use Softaculous.

    If you have any questions, concerns or comments, please let us know!

    Thank you for choosing ASPnix!

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  • Announcing our new spam filtering engine!

    No comments December 16th, 2016 106

    We are very pleased to announce our all new spam filtering engine, powered by Message Sniffer and Declude! Just over a month ago we dumped our old Cyren anti-spam system for a new, customizable and very powerful anti-spam solution! We worked with about 3 dozen customers who received a large amount of spam and it was clear that our old solution simply was not working. Most of these spam emails were obvious and it was painful to see them getting through without issues. Especially from domain extensions like .top, .download, .stream that send nothing but spam. The cloud-based solution was just letting these emails into people’s inboxes. Annoying for the user, causes extra support tickets and Cyren has had its fair share of problems with its data-centers going offline and routing problems that caused major problems for SmarterMail, including crashing it on occasion.

    So with all this, we have set up a new solution that is based on Declude and ARM Research Labs, Message Sniffer. Declude is a filtering engine that has been around for a very long time, nearly 20 years. Declude has proven to be very effective against combating spam using very powerful and customizable rules, RBL checks, DNSBL checks and more. Message Sniffer is another great filtering technology that works by combining forces with other sniffer “nodes” running on mail servers all over the world. By using the data from other mail servers, our local Message Sniffer can quickly update to ward off threats and spam that our mail server has not yet seen or dealt with. Combining these two technologies has almost defeated spam for our test group of customers. With most reporting only receiving only a couple of spam emails per week instead of hundreds.

    We are still working to improve these systems to get the number down to zero! Message Sniffer will continue to learn and improve its database on its own over time!

    For information on Declude, please review their site at http://www.declude.com/
    For information on Message Sniffer, please review their site at http://www.messagesniffer.com/Products/aboutSNF.jsp

    We have also improved our reporting of false negative / positive emails – You can check our KB article at https://www.aspnix.com/kb/how-to-report-false-negative-and-false-positive-emails/. Customers reporting misidentified email will further improve the filtering engines and help us build up better rules to fight messages that are harder to identify.

    If you have any questions, concerns or comments, please let us know!

    Thank you for choosing ASPnix!

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  • PHP 7.1 Final Now Available for Windows

    No comments December 5th, 2016 106

    php7-transparent

    We are pleased to announce that PHP 7.1 has been released and is now ready for production use! All customers can upgrade and start using PHP 7.1 immediately!

    PHP 7.1 includes many improvements and new features such as…

    In our local tests PHP 7.1 performs slightly better than 7.0, the focus of the new release was more towards new features and improvements, not necessarily around execution performance. Those interested in upgrading to PHP 7.1 can check the migration guide at http://php.net/manual/en/migration71.php.

    As always, before doing any changes to your website, we recommend testing your site fully first before just changing the PHP version and leaving it. PHP 7 has many breaking changes from older versions that can cause major issues with your website. Please check with your application developer before making any changes to confirm compatibility.

    We hope everyone enjoys the new release! If you have any questions, concerns or comments, please let us know.

    Thank you for choosing ASPnix as your web hosting provider!

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  • Free $5 Credit offer! Share our Nix Bunny Stickers on iMessage!

    No comments October 3rd, 2016 171

    We’ve announced the availability of our Nix Bunny stickers for iPhone, iPad and iPod Touch running iOS 10 and with this announcement, we’d like to offer our Apple customers a chance to use our new iMessage stickers and earn a free credit!

    Simply download our Nix Bunny stickers here https://www.aspnix.com/nix/ and share screenshots of you using our stickers with friends, family and colleagues and earn a free $5 credit towards your ASPnix account!

    It is really simple!

    1. Download the stickers to your iMessage app through the App Store (the stickers are 100% free) – Click the App Store badge below
    2. Share and tag ASPnix on Facebook, Instagram or Twitter showing the screenshot of you using the stickers
    3. Open a ticket with Billing with your Twitter, Instagram or Facebook name for us to verify the share and tell us what you think
    4. We will credit your account $5! (limit 1 credit per account)
    Download Nix Bunny Stickers for iMessage

    Please let us know what you think! We are eager to hear what our customers think about Nix and our iMessage stickers!

    As always, if you have any questions or concerns, please let us know! Thank you for choosing ASPnix!

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  • Priority Fast-Track Support – Now Available

    No comments October 3rd, 2016 184

    We are very pleased to announce the availability of our Priority Fast-Track support! Fast-Track support will allow our customers to pay to upgrade their ticket to high priority, moved to the top of the queue as well as a guaranteed 15-minute response time. Many customers have asked for a priority response time capability and this is the answer!

    Why upgrade my ticket? Some customers have urgent issues that must be addressed quickly without delay, upgrading tickets to Priority Fast-Track promises the customer that they will get a response within 15 minutes and that we are working to address the issue in question to get it resolved as fast as possible.

    How does it work? Once you’ve opened your ticket, you will be presented with the option to upgrade the ticket to First-Track. Once the option is enabled, you will be forwarded to the invoice to complete payment. Once the invoice has been paid, the ticket will be upgraded to high priority and all staff members assigned to the support department for your ticket will be notified immediately. Please note that not all departments (such as sales and billing) offer Fast-Track support.

    fast-track-support

    We’ve already had several uses of this new system and the response has been great! Most issues were responded to and resolved within 3 minutes!

    If you have any questions, concerns or comments, please let us know!

    Thank you for choosing ASPnix as your web hosting provider!

     

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  • TS01-GA Data Center Migration

    No comments September 9th, 2016 356

    We will be migrating our TS01-GA TeamSpeak services to another data-center located in Atlanta. The current host will remain online while we synchronize the 2 servers. Once completed, we will shutdown the old host and bring up the new host. There will be a delay in connecting to the new server (up to 1 hour) for DNS propagation to complete since the IP address of the host will change.

    The new IP of the server is 23.226.236.22. Moving away from our previous data-center will stop the outages related to the data-center routers being constantly under DDOS attacks and other issues related to filtering, high latency, packet loss etc.

    We’d like to thank everyone for their patience during this time while we work to improve our TeamSpeak services in Atlanta.

    Thank you for choosing ASPnix!

    UPDATE: The migration has completed. We are seeing improved latency times from various test locations, some locations as much as 15ms less!

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  • Announcing new Virtual Cloud Server Plans

    No comments August 30th, 2016 409

    We are pleased to announce our new Virtual Cloud Server plans that will allow our customers more flexibility in building the exact virtual server that is required. No more pre-built plans that are not flexible, no more having to pay for 100s of GB of space when all you needed was more RAM. Pay only for what you need!

    Our new cloud platform is powered by Samsung Data-Center class SSD drives for maximum speed, over 1,000,000 IOPS performance! Powerful Intel Xeon processors up to 16 cores, and DDR4 memory up to 32GB! Our new platform starts at $20 per month for a Windows VPS!

    linux-min

    Those that love Linux can now enjoy it on our Hyper-V cloud platform as well! CentOS, Fedora Server, Red Hat, Ubuntu Server and Debian are all now supported! Get started with a Linux VPS today for only $10 per month.

    Customers who are interested in starting their own hosting company or just want to make managing their Linux server a little easier can purchase our cPanel Control Panel addon.

    For more information about our new VPS plans – https://www.aspnix.com/servers/virtual-cloud-servers/

    Now is a perfect time to purchase a VPS and start hosting your own web site, database, point-of-sale system and much more! Customers all around the world trust their Virtual Cloud Server operations to us and our growing and expanding network! So why not give our new Virtual Server plans a try, and see how a VPS can benefit you today!

    Thank you for choosing ASPnix!

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  • Announcing Let’s Encrypt Certificate Support for Windows and Linux

    1 comment August 30th, 2016 472

    Today we are very pleased to announce support for Let’s EncryptTM SSL certificates! We are also one of the first Windows hosting providers to support Let’s Encrypt! Our Linux cPanel systems also support Let’s Encrypt for all paid accounts. This new-comer to the certificate world has gained popularity extremely quick offering completely free of charge website SSL certificates. We know security is important to our customers and many do not want the additional cost of purchasing an SSL certificate, renewing it every x years can be a pain. Configuring the SSL certificate can also be troublesome for many non-technical users as well.

    le-logo-standardNot anymore! Let’s Encrypt is a fully automated one-click SSL certificate installation. Even renewals are handled automatically! No more having to reissue or rekey certificates, generating new CSRs and all that other “fun” stuff! Let’s Encrypt certificates are valid for 90 days and are automatically renewed 7-days before the certificate expires, customers will be emailed a report for each certificate once renewed.

    Anyone can take advantage of this new feature and install SSL on your website today! All you need is a dedicated IP address which can be purchased through our billing system by clicking “Manage” next to your hosting account and then selecting “View Available Addons”.

    If you have any questions, comments or concerns, please do not hesitate to contact our sales department.

    Thank you for choosing ASPnix!

     

    The Let’s Encrypt logo is a trademark of the Internet Security Research Group. All rights reserved.

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  • MX01 SmarterMail – Outage Report for 06/29/2016

    No comments June 29th, 2016 440

    Incident Report

    At 6:30PM UTC (06/29/2016) our primary SmarterMail server experienced a full outage that interrupted all incoming and outgoing mail.

    Timeline (times are UTC)

    • 6:30PM Outage occurred
    • 6:33PM Technician dispatched to verify local equipment
    • 6:45PM Technician notified that server was unable to power on
    • 6:45PM Technician replaced both power supplies and notified server was still not powering on
    • 7:20PM Technician replaced motherboard and notified server was not unable to power on
    • 7:30PM A replacement standard ATX power supply was ordered and scheduled for pickup
    • 8:45PM Technician installed power supply and notified server successfully powered on
    • 9:00PM Server online and operational

    Root Cause

    The primary SmarterMail server (MX01) uses dual power supplies for redundancy in case of a single PSU failure. After contacting Supermicro we were notified that the internal power distribution unit that the dual power supplies plug into had failed causing the server to receive no power. This is not a component that is stocked at our data-center and not something that can be picked up locally and must be ordered directly from Supermicro.

    The server is currently operational, but using a standard ATX power supply. Once we’ve received the replacement part from Supermicro, maintenance will be scheduled to replace it so that the server can be restored to full working order.

    We’d like to thank everyone for their patience and understanding during this time and for choosing ASPnix!

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  • Announcing support for .NET Core 1.0

    No comments June 27th, 2016 450

    We are very pleased to announce support for the new .NET Core 1.0! All web servers have been updated with the ASP.NET Core 1.0 runtime as well as the IIS modules, customers can start deploying ASP.NET Core web applications immediately!

    The new runtime improves performance by focusing and optimizing your web application to run on the web server and the cloud environment. As well as the ability to run your application across platforms such as Windows, Linux and macOS.

    .NET Core is available for those who’d like to start developing or deploying ASP.NET Core applications right now, simply select “No Managed Code” in the control panel for your website’s ASP.NET version and then publish your application.

    We are proud to support .NET versions from 2.0 all the way to 4.6.1, including the new .NET Core 1.0.

    If you have any questions, comments or concerns, please let us know.

    Thank you for choosing ASPnix as your web hosting provider!

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