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ASPnix Knowledgebase


Affiliate Program Affiliate Program

Information about ASPnix's referral / affiliates program. Including media information, payouts, terms and conditions and more.

Billing & Account Billing & Account

Questions and answers about the ASPnix billing system, payment options, fees, account, and other billing related articles.

Clan Pay Clan Pay

Questions and answers about the ASPnix Clan Pay system.

DNS Hosting DNS Hosting

Information about ASPnix's DNS Hosting services

Hosted Email Hosted Email

Information about ASPnix's Hosted email services, packages, servers and more.

Sales Sales

Answers to the most common sales questions about ASPnix's Hosting services, plans, servers, limits and more.

TeamSpeak TeamSpeak

Information about ASPnix's VoIP services, including Teamspeak 3.

Virtual Cloud Servers Virtual Cloud Servers

Information about ASPnix's VPS and Dedicated Server Hosting solutions.

Windows Applications & WHMCS Modules Windows Applications & WHMCS Modules

Answers to commonly asked questions for ASPnix's software & WHMCS module products

Windows Cloud Hosting Windows Cloud Hosting

Information about ASPnix's Windows Web Hosting services.

Latest KB Articles

Coinbase error – “You have not filled out your merchant profile. Please enter your information in the Profile section”

Coinbase Gateway Error – Response: You have not filled out your merchant profile. Please enter your information in the Profile section. This error has 2 known causes… You have not filled out our completed your Coinbase Merchant profile, Login and complete … Continue reading

Coinbase error – “request timestamp expired”

Coinbase Gateway Error – Response: request timestamp expired This error means that your server’s time is incorrect. Please contact your hosting provider or server administrator to correctly set the server’s time.

What file extensions are blocked and not allowed to be sent or received through email?

The following “dangerous” file extensions are blocked and are not allowed to be sent or received through our email services.  These extensions are also blocked within zip, rar and other types of compressed archives. We disallow these extensions as they … Continue reading

What is the “Hassle-Free Migration” service all about?

All of our shared hosting packages, including Linux (excludes the free hosting plan), Windows (excludes Reseller services) and SmarterMail Hosted eMail include the “Hassle-Free Migration” service free of charge! Once you’ve signed up and contacted our technical support team, we can … Continue reading

Are trial versions of the WHMCS modules available?

At this time there are no trials, trial licenses or “limited functionality” versions to test our WHMCS module offerings with. Why are trial versions not available? Offering fully functioning versions to anyone opens up the possibility of our modules being … Continue reading

Can I install my own SSL certificate for SmarterMail?

Yes, we do allow our customers to supply us with their own SSL certificate to secure our SmarterMail webmail interface with their own domain name. The price is $3 monthly or $30 annually. This does not include the SSL certificate, … Continue reading

How to report false negative and false positive emails

While our spam filtering system(s) are awesome, occasionally they make a mistake and miss an email or incorrectly identified an email as spam that was not. Reporting these errors is easy! To report a false negative (an email that is spam, … Continue reading

Information about the Open Source License for WHMCS modules

The Open Source License for our WHMCS Addons, Payment Gateways and Security modules allows you access to the source code of the module and removes the requirement of a license and license checks (calls home). If you are considering the … Continue reading

How do I install the Apple Pay Gateway for WHMCS?

Below are the steps required to install and activate the Apple Pay Payment Gateway module for WHMCS… Braintree / Apple Configuration Please follow the steps outlined in the Braintree article here – ASPnix Module / WHMCS Configuration Download the latest … Continue reading

What are the requirements for the Apple Pay Payment Gateway module?

The requirements are listed below. The module may work under different conditions, but has only been tested by our developers in these scenarios. System Requirements Working knowledge of WHMCS, installing and configuring addons, gateways etc. PHP 5.6 or higher WHMCS … Continue reading