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ASPnix Knowledgebase


Affiliate Program Affiliate Program

Information about ASPnix's referral / affiliates program. Including media information, payouts, terms and conditions and more.

Applications & WHMCS Modules Applications & WHMCS Modules

Answers to commonly asked questions for ASPnix's software & WHMCS addons and gateways.

Billing & Account Billing & Account

Questions and answers about the ASPnix billing system, payment options, fees, account, and other billing related articles.

Clan Pay Clan Pay

Questions and answers about the ASPnix Clan Pay system.

DNS Hosting DNS Hosting

Information about ASPnix's DNS Hosting services

Hosted Email Hosted Email

Information about ASPnix's Hosted email services, packages, servers and more.

Linux Cloud Hosting Linux Cloud Hosting

Information about ASPnix’s Linux (cPanel) Web Hosting services.

Sales Sales

Answers to the most common sales questions about ASPnix's Hosting services, plans, servers, limits and more.

TeamSpeak TeamSpeak

Information about ASPnix's VoIP services, including Teamspeak 3.

Virtual Cloud Servers Virtual Cloud Servers

Information about ASPnix's VPS and Dedicated Server Hosting solutions.

VPN Hosting VPN Hosting

Information and help related to ASPnix's VPN Hosting services

Windows Cloud Hosting Windows Cloud Hosting

Information about ASPnix's Windows Web Hosting services.

Latest KB Articles

Why do I not receive any “Allow Notifications” prompts or requests?

If you are logged in as a WHMCS administrator and viewing a client’s account (using the “Login as Client” option) or have manually logged into a client’s account while also being logged in as a WHMCS administrator, you will not … Continue reading

What files does the Windows Control Panel AV scanner check?

The scanner will check all files with the exception of compressed archives (such as .zip files) and IIS log (*.log) files in order to save scanner time and resources.

How long will the Windows Control Panel AV scanner take?

The time required to complete the scanning of your hosting space root will depend on the number of files within your hosting space root. The more files, the longer the process will take. On average in our testing, we found … Continue reading

Will the Windows Control Panel AV scanner remove any infected files?

No, the system functions only to notify you of possible infections or malware injected into files. It is up to you or your developer to make the call if the infection is real or simply a false positive. You may … Continue reading

What are the requirements for the OneSignal addon module?

The requirements are listed below. The module may work under different conditions, but has only been tested by our developers in these scenarios. This article assumes that your system, server and PHP installation meets the requirements of WHMCS itself. Their … Continue reading

OneSignal Addon Module changelog & release details

Version 1.0.1 – Released 10.23.2017 1 2 Notification subscription prompt is no longer displayed when a staff member impersonates a client Notifications are no longer sent when a staff member impersonates a clientNotification subscription prompt is no longer displayed when … Continue reading

Outlook 2016 – Disable Simplified Account Creation

An updated release of Outlook 2016 (16.0.8431.2079) has started a new “Simplified Account Creation” utility that does not allow for setting up ActiveSync enabled accounts. The following steps will resolve this and return Outlook back to the original account creation … Continue reading

How to connect OpenVPN for Windows

If you do not have OpenVPN installed, please download and install the OpenVPN client by visiting their site here Visit the client area at Select the “Manage” button next to your VPN service Under “Downloads” download the OpenVPN profile … Continue reading

How to connect Windows 10 to VPN using L2TP/IPSec

Setting up Windows 10 to use our L2TP/IPSec is very easy and straight forward to setup! Follow the steps below to create a VPN connection… Open the Windows 10 Settings by clicking the Windows start icon and clicking the Settings … Continue reading

Does ASPnix use any renewable energy or purchase Carbon Offsets?

Yes! We are a proud partner of TerraPass, we subscribe to and purchase Carbon Offsets for our total annual electrical usage within our data-center! Currently our data-center itself does not source any renewable energy from the grid, though we take … Continue reading