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ASPnix Knowledgebase

  • Does ASPnix support fully encrypted / secured email delivery?

    No comments March 11th, 2014 4757

    Yes! Our SmarterMail services fully support SSL / TLS based delivery from start to finish. Our primary SmarterMail server, our delivery (outbound) gateways, our backup MX gateways, our website mail delivery gateways all fully support encrypted / secured email delivery.

    With that said however, there are exceptions and limitations. For example – a recipient’s mail server may not support secured connections for incoming mail and as a result our SmarterMail systems cannot establish a secured delivery. When our SmarterMail systems cannot establish an encryption session they will fall-back to standard delivery methods. Our SmarterMail systems will always attempt to establish an encrypted session to the receiving mail server first.

    Our SmarterMail services also fully supports encrypted incoming email deliveries from 3rd party mail servers. Just as our SmarterMail servers attempt to establish secure connections to recipient servers, other mail servers also attempt to establish secured connections to us as well.

    This is quickly becoming standardized and widely adopted, large service providers like Google, Microsoft, Yahoo, AOL and many others already support encrypted email delivery and many many smaller companies do as well!

    You can quickly test a recipient’s mail server to see if they support encrypted mail delivery at http://checktls.com/perl/TestReceiver.pl

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  • IMAP IDLE vs. ActiveSync

    No comments November 7th, 2013 1659

    While IMAP IDLE provides real-time notifications to your client, it differs from ActiveSync in many ways. IMAP IDLE is an extension of the IMAP protocol (as described here) and IMAP being a message protocol, it handles only email. ActiveSync (as described here) handles email, calendar, contacts, notes and tasks, and syncs them across all of your clients (that support ActiveSync, including devices).

    ActiveSync for example, if you added a new contact on your phone, your desktop client would instantly also have the contact available. The same goes the other way too, if you create a new calendar event on your desktop client, your phone would instantly have the event as well.

    IMAP IDLE can also only generally receive notifications for the folder you currently have selected / viewing. ActiveSync does not have this limitation and receives real-time notifications for all folders.

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  • What is IMAP IDLE?

    No comments November 7th, 2013 1601

    IMAP IDLE is an extension of the IMAP protocol to allow the client (Outlook, Apple Mail, Thunderbird etc.) to receive real-time notifications of mailbox changes without the need for the client to keep checking the server for new messages.

    While this does provide real-time notifications for changes, it does have limitations. For example, you can only receive updates for the folder you currently have selected / viewing in your email client. IE if you have the “Inbox” folder selected and you receive an email in a folder called “Job Listings” the email client will not be updated until it does a standard refresh / check for new messages.

    The reason for this is due to how IMAP IDLE works. When you select a folder, the client establishes a connection to the server’s IMAP service and states that it supports IDLE and the connection remains open and constant to the server. So imagine if you had 25 folders… That would be 25 connections to the server. That may not seem like much, but do that across thousands of IMAP email clients, some with 1 folder, others with 25, some with hundreds… You can quickly see this can become a connection nightmare for the server to handle.

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  • Is the IMAP IDLE extension supported / available for Windows-based hosting?

    No comments November 7th, 2013 1409

    Yes, Our SmarterMail services provide support for IMAP IDLE and are enabled to allow IMAP IDLE. Though while the server supports this extension of the IMAP protocol, it is up to your email client application to implement this. Email clients such as Outlook, Outlook Express, Apple Mail, Windows Mail, Thunderbird and Opera provide support for IMAP IDLE.

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  • My Windows control panel account is locked out, how do I unlock it?

    No comments April 8th, 2013 2254

    Your Windows control panel account becomes locked out (login disabled) when too many invalid login attempts have been made against it. You can easily unlock your account in the billing system at https://billing.aspnix.com/clientarea.php.

    Follow the very simple steps below to unlock your control panel account…

    Continue reading “My Windows control panel account is locked out, how do I unlock it?” »

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  • How do I change my Windows control panel password?

    No comments April 8th, 2013 2100

    In order to change your Windows control panel account password you must login to the billing system at https://billing.aspnix.com/clientarea.php.

    Follow the very simple steps below to change your control panel account password…

    Continue reading “How do I change my Windows control panel password?” »

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  • Explanation of the “Email Account” area options of the Windows control panel

    No comments March 1st, 2013 3307

    This article will discuss the options available when you add or edit an email account. We will review each option one-by-one to give you a better understanding of the available options on the screen below.

    Continue reading “Explanation of the “Email Account” area options of the Windows control panel” »

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  • Why can I not delete a domain from the control panel? The “delete” button is disabled / greyed out.

    No comments January 22nd, 2013 1766

    The “delete” button becomes disabled / greyed out when a domain is assigned to a website as a pointer, has its own website or has any email objects (accounts, forwards, lists, groups, email domain) assigned to it. These items must first be deleted / removed before you will be able to delete your domain from the control panel.

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  • What are the SMTP settings for ASPnix?

    2 comments October 15th, 2012 2312

    For sending email from an email client such as Outlook please review this article for more information. If you are sending email from a website, a website form or need the SMTP server settings for your sites email settings please review this article for further information.

    For more assistance please contact our support department.

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  • What SMTP ports are available for the mail relay services?

    No comments August 19th, 2012 1961

    The following SMTP ports available to void ISP blocking of the standard SMTP port and others. Those ports are:

    • 21
    • 25
    • 26
    • 88
    • 465 (SSL Only)
    • 1080 (SSL Only)
    • 2525
    • 8080
    • 8888 (SSL Only)

    Please choose the port that best fits your requirements. Please also check your local firewall settings to make sure outgoing connections are allowed on the port you select.

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