- December 15th, 2016 45
While our spam filtering system(s) are awesome, occasionally they make a mistake and miss an email or incorrectly identified an email as spam that was not. Reporting these errors is easy!
To report a false negative (an email that is spam, but was not identified as spam), simply forward the email to email@example.com and the spam filtering engine will pick it up, scan it and automatically adjust itself for future emails.
To report a false positive (an email that is not spam, but was identified as spam). Please open a support ticket with the department related to your associated service and give the Headers from the email. You can save the email and directly attach it to the ticket. We will work with the spam filtering vendor to see why the email was identified as spam and how to resolve it going forward.
You can also prevent emails from being scanned by our spam filtering system by whitelisting the sender’s email address or domain in SmarterMail.
- March 11th, 2014 4788
Yes! Our SmarterMail services fully support SSL / TLS based delivery from start to finish. Our primary SmarterMail server, our delivery (outbound) gateways, our backup MX gateways, our website mail delivery gateways all fully support encrypted / secured email delivery.
With that said however, there are exceptions and limitations. For example – a recipient’s mail server may not support secured connections for incoming mail and as a result our SmarterMail systems cannot establish a secured delivery. When our SmarterMail systems cannot establish an encryption session they will fall-back to standard delivery methods. Our SmarterMail systems will always attempt to establish an encrypted session to the receiving mail server first.
Our SmarterMail services also fully supports encrypted incoming email deliveries from 3rd party mail servers. Just as our SmarterMail servers attempt to establish secure connections to recipient servers, other mail servers also attempt to establish secured connections to us as well.
This is quickly becoming standardized and widely adopted, large service providers like Google, Microsoft, Yahoo, AOL and many others already support encrypted email delivery and many many smaller companies do as well!
You can quickly test a recipient’s mail server to see if they support encrypted mail delivery at http://checktls.com/perl/TestReceiver.pl
- November 7th, 2013 1696
While IMAP IDLE provides real-time notifications to your client, it differs from ActiveSync in many ways. IMAP IDLE is an extension of the IMAP protocol (as described here) and IMAP being a message protocol, it handles only email. ActiveSync (as described here) handles email, calendar, contacts, notes and tasks, and syncs them across all of your clients (that support ActiveSync, including devices).
ActiveSync for example, if you added a new contact on your phone, your desktop client would instantly also have the contact available. The same goes the other way too, if you create a new calendar event on your desktop client, your phone would instantly have the event as well.
IMAP IDLE can also only generally receive notifications for the folder you currently have selected / viewing. ActiveSync does not have this limitation and receives real-time notifications for all folders.
- November 7th, 2013 1639
IMAP IDLE is an extension of the IMAP protocol to allow the client (Outlook, Apple Mail, Thunderbird etc.) to receive real-time notifications of mailbox changes without the need for the client to keep checking the server for new messages.
While this does provide real-time notifications for changes, it does have limitations. For example, you can only receive updates for the folder you currently have selected / viewing in your email client. IE if you have the “Inbox” folder selected and you receive an email in a folder called “Job Listings” the email client will not be updated until it does a standard refresh / check for new messages.
The reason for this is due to how IMAP IDLE works. When you select a folder, the client establishes a connection to the server’s IMAP service and states that it supports IDLE and the connection remains open and constant to the server. So imagine if you had 25 folders… That would be 25 connections to the server. That may not seem like much, but do that across thousands of IMAP email clients, some with 1 folder, others with 25, some with hundreds… You can quickly see this can become a connection nightmare for the server to handle.
- November 7th, 2013 1436
Yes, Our SmarterMail services provide support for IMAP IDLE and are enabled to allow IMAP IDLE. Though while the server supports this extension of the IMAP protocol, it is up to your email client application to implement this. Email clients such as Outlook, Outlook Express, Apple Mail, Windows Mail, Thunderbird and Opera provide support for IMAP IDLE.
- April 8th, 2013 2293
Your Windows control panel account becomes locked out (login disabled) when too many invalid login attempts have been made against it. You can easily unlock your account in the billing system at https://billing.aspnix.com/clientarea.php.
Follow the very simple steps below to unlock your control panel account…
- April 8th, 2013 2126
In order to change your Windows control panel account password you must login to the billing system at https://billing.aspnix.com/clientarea.php.
Follow the very simple steps below to change your control panel account password…
- March 1st, 2013 3336
This article will discuss the options available when you add or edit an email account. We will review each option one-by-one to give you a better understanding of the available options on the screen below.
- January 22nd, 2013 1794
The “delete” button becomes disabled / greyed out when a domain is assigned to a website as a pointer, has its own website or has any email objects (accounts, forwards, lists, groups, email domain) assigned to it. These items must first be deleted / removed before you will be able to delete your domain from the control panel.
- October 15th, 2012 2353
For sending email from an email client such as Outlook please review this article for more information. If you are sending email from a website, a website form or need the SMTP server settings for your sites email settings please review this article for further information.
For more assistance please contact our support department.