Explanation of the “Email Account” area options of the Windows control panel

This article will discuss the options available when you add or edit an email account. We will review each option one-by-one to give you a better understanding of the available options on the screen below.

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  • Mailbox Size Limit (in MB) – The maximum size of the mailbox (in MB (MegaBytes)). This is the total amount of email / attachments that the mailbox can store on our servers
  • Account Status – The status of the mailbox account
    • Enabled – The mailbox is fully active and available
    • Disabled – The mailbox is fully disabled and cannot send or receive mail and may not login to the webmail interface. Incoming email is rejected / bounced
    • Disabled With Mail – The mailbox is disabled and cannot send or receive mail and may not login to the webmail interface. Incoming email is accepted and stored
  • Text Encoding – The encoding method used for outgoing emails sent through the webmail interface. We recommend leaving this option at UTF-8
  • Domain Administrator – The mailbox account has “Domain Administrator” permissions and privileges to the associated email domain
  • Lock Password – The password cannot be changed through the webmail interface and can only be changed through the control panel
  • Hide From Global Account List – When composing an email through the webmail interface, the user is given a list of email accounts on the same domain, enabling this prohibits the mailbox from being listed
  • Enable Greylisting – Greylisting is an anti-spam technology that temporarily rejects email that is suspected of being spam. If the sending server is poorly configured it will not retry sending the email. This may delay some legit email, however this setting should only be disabled if required (such as a sales or support mailbox)
  • Service Access – The allowed services for the mailbox account
    • POP3 – Allows POP3 access from a POP3 client (such as Outlook)
    • IMAP – Allows IMAP access from a IMAP client (such as Outlook)
    • Incoming SMTP – Allows incoming emails to be received and processed
    • Outgoing SMTP – Allows outgoing emails to be sent and processed
    • WebMail – Allows access to the Webmail interface
    • XMPP (Chat) – Allows access to the XMPP (chat) service and services
  • First Name – The first name of the mailbox account
  • Last Name – The last name of the mailbox account
  • Reply To Address – The address used when an email is sent through the webmail interface. This address is used when a recipient replies to an email sent from the mailbox
  • Signature – The signature that is added to all emails sent through the webmail interface
  • Backup Address – Is used if a password reset request is sent through the webmail interface, this account is used to send the reset password confirmation
  • Enable Auto-responder – Enables the use and sending of auto-responders
  • Auto-responder Subject – The email subject used when sending an auto-response
  • Auto-responder Message – The email message used when sending an auto-response
  • Forward Mail to Address – Any incoming email is forwarded to this address
  • Delete Message on Forward – If enabled, when an email is forwarded the email will be deleted from the mailbox account on successful forwarding

We hope this quick overview has helped you understand the available options here and what they mean. If you have any further questions please contact our support department!