Billing Linux cPanel Windows Control Panel Client Voip ms sql webadmin ms sql backup mysql webadmin Server Status

Main Menu

ASPnix Knowledgebase

  • Can I install my own SSL certificate for SmarterMail?

    No comments January 6th, 2017 23

    Yes, we do allow our customers to supply us with their own SSL certificate to secure our SmarterMail webmail interface with their own domain name. The price is $3 monthly or $30 annually. This does not include the SSL certificate, it is the customer’s responsibility to provide ASPnix with the certificate as well as notify ASPnix of the certificate expiration and providing the renewed certificate for installation.

    This feature only affects the webmail interface through a browser. This does not offer SSL changes or hostname changes for any other servers and services within SmarterMail.

    The following browsers support the required technology for this feature to work properly…

    • Internet Explorer 7 and later on Windows Vista and later
    • Mozilla Firefox 2.0 and later
    • Opera 8.0 (2005) and later
    • Google Chrome:
      Supported on Windows Vista and later
      Supported on Windows XP on Chrome 6 and later
      Supported on OS X 10.5.7 on Chrome v5.0.342.1 and later
    • Safari 2.1 and later
      Supported on OS X 10.5.6 and later
      Supported on Windows Vista and later
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
  • How to report false negative and false positive emails

    No comments December 15th, 2016 43

    While our spam filtering system(s) are awesome, occasionally they make a mistake and miss an email or incorrectly identified an email as spam that was not. Reporting these errors is easy!

    To report a false negative (an email that is spam, but was not identified as spam), simply forward the email to and the spam filtering engine will pick it up, scan it and automatically adjust itself for future emails.

    To report a false positive (an email that is not spam, but was identified as spam). Please open a support ticket with the department related to your associated service and give the Headers from the email. You can save the email and directly attach it to the ticket. We will work with the spam filtering vendor to see why the email was identified as spam and how to resolve it going forward.

    You can also prevent emails from being scanned by our spam filtering system by whitelisting the sender’s email address or domain in SmarterMail. 

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
  • How to install a Let’s Encrypt SSL certificate (for Windows)

    No comments August 30th, 2016 332

    This article assumes you’ve already purchased a dedicated IP address for your account, each site you’d like to secure with a Let’s Encrypt certificate will need its own dedicated IP address. Follow the guide – to purchase a dedicated IP.

    1. Login to the Windows control panel at
    2. Click the “Web Sites” icon
    3. Click the website you’d like to install the Let’s Encrypt certificate on
    4. If you do not see the “SSL” tab, please follow the step below or continue to step #6
    5. Click the “Switch to dedicated IP” option
    6. Click the “SSL” tab
    7. Click the “Install free certificate from Let’s Encrypt” button
    8. Select the required options on this form and click the “Create and install Let’s Encrypt certificate” button

    Congrats! Your Let’s Encrypt certificate should now be generated and installed on your website.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
  • How to purchase a Dedicated IP Address addon

    No comments August 30th, 2016 338

    Purchasing a dedicated IP address for your account is simple to do. Follow the steps below to purchase 1 (or more) for your account.

    1. Login to the billing system at
    2. Click “My Services”
    3. Click the “Manage” button next to the hosting service you’d like to purchase the IP for
    4. Click the “View Available Addons” button

    From here you will be able to purchase a single dedicated IP address addon. To purchase more than 1, repeat these steps for each IP address required. You may also contact our sales / billing team to have them assign multiple IP addresses to your account.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
  • “System.ComponentModel.Win32Exception: Access is denied”

    No comments April 23rd, 2016 771

    You may encounter the following error after publishing a .net 4.5 or higher application…

    System.ComponentModel.Win32Exception: Access is denied [Win32Exception (0x80004005): Access is denied] [ExternalException (0x80004005): Cannot execute a program. The command being executed was “c:\hostingspace\USERNAME\somewebsite\wwwroot\bin\roslyn\csc.exe”

    There are 2 solutions that will resolve the issue.

    Solution #1

    1. Open NuGet Package Manager window
    2. Uninstall Microsoft.CodeDom.Providers.DotNetCompilerPlatform package and rebuild & republish. (This uninstallation also removes CodeDom configuration from web.config file.)

    Solution #2

    Remove the system.codedom compiler config from your application’s web.config on the web server.

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
  • What is the geo filtering module, how do I use it and what are the performance affects?

    No comments January 17th, 2016 616

    The Geo Filtering module is an IIS module that ASPnix has developed to allow website owners to filter incoming traffic from specified countries. When enabled, our module does geographical lookups on the visitor’s IP address, then does an internal check against countries the website owner has restricted. If the IP address belongs to a blocked Country, the visitor is given an IIS HTTP 403 Forbidden page. Allowed countries can browse your site like normal.

    The performance of your website will not be noticeably affected. In our tests, our module adds up to 50ms to the overall response of your site. We’ve done up to 1000 requests per second and saw no negative impacts on our test website.

    To activate it follow the steps:

    1. Login to our control panel system
    2. Select your website
    3. Select the Geo Restrictions tab
    4. Check the “Enabled” option
    5. Select the countries you’d like to block

    If you have any questions, please contact our Windows Cloud Hosting support department.


    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 5.00 out of 5)
  • How do I change my SQL Server database’s collation?

    No comments June 17th, 2014 1314

    You can easily do this from within the Windows Control Panel. Follow the steps below to set your database’s collation.

    1. Login to
    2. Click SQL Server under “Databases”
    3. Click the SQL Server database you wish to change the collation for
    4. Click the “Database Collations” panel / drop down
    5. Select the collation required for your database
    6. Press the “Save” button

    You’re done! You may also set the collation when creating a new SQL Server database. The “Database Collations” panel is not hidden when creating a SQL Server database, you may use the default option or select a different collation and press “Save”.

    If you have any questions, please contact our support department.

    1 Star2 Stars3 Stars4 Stars5 Stars (3 votes, average: 5.00 out of 5)
  • WordPress plugin to allow sending mail using SMTP for ASPnix customers

    No comments March 24th, 2014 2229

    Due to our recent PHP security changes (disabling PHP’s mail function), WordPress websites that are not configured with an SMTP plugin are no longer able to send email. The fix is super easy and only takes a minute or two to complete.

    1. Install the following SMTP plugin “WP Mail SMTP” –
    2. Configure the plugin’s SMTP connection settings per this article –
    3. Done!

    Your WordPress powered website should now be able to send mail using our website mailer servers using SMTP.

    1 Star2 Stars3 Stars4 Stars5 Stars (3 votes, average: 5.00 out of 5)
  • Does ASPnix support fully encrypted / secured email delivery?

    No comments March 11th, 2014 4787

    Yes! Our SmarterMail services fully support SSL / TLS based delivery from start to finish. Our primary SmarterMail server, our delivery (outbound) gateways, our backup MX gateways, our website mail delivery gateways all fully support encrypted / secured email delivery.

    With that said however, there are exceptions and limitations. For example – a recipient’s mail server may not support secured connections for incoming mail and as a result our SmarterMail systems cannot establish a secured delivery. When our SmarterMail systems cannot establish an encryption session they will fall-back to standard delivery methods. Our SmarterMail systems will always attempt to establish an encrypted session to the receiving mail server first.

    Our SmarterMail services also fully supports encrypted incoming email deliveries from 3rd party mail servers. Just as our SmarterMail servers attempt to establish secure connections to recipient servers, other mail servers also attempt to establish secured connections to us as well.

    This is quickly becoming standardized and widely adopted, large service providers like Google, Microsoft, Yahoo, AOL and many others already support encrypted email delivery and many many smaller companies do as well!

    You can quickly test a recipient’s mail server to see if they support encrypted mail delivery at

    1 Star2 Stars3 Stars4 Stars5 Stars (4 votes, average: 5.00 out of 5)
  • IMAP IDLE vs. ActiveSync

    No comments November 7th, 2013 1694

    While IMAP IDLE provides real-time notifications to your client, it differs from ActiveSync in many ways. IMAP IDLE is an extension of the IMAP protocol (as described here) and IMAP being a message protocol, it handles only email. ActiveSync (as described here) handles email, calendar, contacts, notes and tasks, and syncs them across all of your clients (that support ActiveSync, including devices).

    ActiveSync for example, if you added a new contact on your phone, your desktop client would instantly also have the contact available. The same goes the other way too, if you create a new calendar event on your desktop client, your phone would instantly have the event as well.

    IMAP IDLE can also only generally receive notifications for the folder you currently have selected / viewing. ActiveSync does not have this limitation and receives real-time notifications for all folders.

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 5.00 out of 5)