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SmarterMail 16 minimum browser requirements
SmarterMail v16 has a brand new web interface that uses the latest in web technologies, as a result needs a browser that is capable of understanding and using these technologies to have a great user experience.
- Google Chrome 30+
- Mozilla Firefox 39+
- Opera 17+
- Safari 9.1.3+ (macOS 10.9+)
- Chrome on Android 4.4+
- Internet Explorer 11+
- Microsoft Edge (any version)
- iOS 10+
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Is PHP opcache supported?
Yes. The new Zend Opcache PHP extension is supported under both 7.0 and 7.1 releases. 5.x releases do not support that Zend Opcache extension at this time. In order to make use of opcache your site and application will need to support PHP 7.x.
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What file extensions are blocked and not allowed to be sent or received through email?
The following “dangerous” file extensions are blocked and are not allowed to be sent or received through our email services. These extensions are also blocked within zip, rar and other types of compressed archives. We disallow these extensions as they are commonly used in viruses, malware, rootkits, ransomware and other security issues. Attempting to send an email containing an attachment with a blocked extension will result in the email being rejected and sent back to you with a notice. If you are sent an email containing an attachment with a blocked extension, the email will also be rejected.
AD ADE ADP APP APPLICATION ASD ASF ASP BAS BAT BIN CAB CEO CER CHM CHT CMD COM CPL CRT CSH DOCM DOTM
DLL EXE FXP GADGET GZ HLP HTA HTO INF INS ISP ITS JAR JS JSC JSE KSH LIB LNK NSH MAD MAF MAG
MAM MAQ MAR MAS MAT MAU MAV MAW MDA MDB MDE MDT MDW MDZ MSC MSI MSP MST NWS OCX OPS PCD PI
PIF PPTM POTM PPAM PPSM PRF PRG PST PS1 PS1XML PS2 PS2XML PSC1 PSC2 REG SCF SCR SCT SEA SHB SHM SHS SLDM
SYS TAZ TGZ TMP TZ UUE VB VBE VBS VBX VSD VSMACROS VSS VST VSW VXD WS WSC WSF WSH XLSM XLTM XLAM
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What is the “Hassle-Free Migration” service all about?
All of our shared hosting packages, including Linux (excludes the free hosting plan), Windows (excludes Reseller services) and SmarterMail Hosted eMail include the “Hassle-Free Migration” service free of charge! Once you’ve signed up and contacted our technical support team, we can go ahead with migration of your site, files, databases and we can even migrate your eMail from your current provider to us!
Why let ASPnix migrate your hosting services?
We’ve been doing this for over a decade for one, so we know how to get your precious data migrated quickly and efficiently. Sometimes, customers have large sites, but slow Internet connections which makes the time to move data much higher. Pulling down your site to your local computer, then uploading it to us, this is double work! Our technicians can migrate your data at blazing fast carrier level speeds directly from your old provider to us, no middle man!
It is tedious… Exporting databases, creating new usernames for them, updating site configuration files and much more… We have unique tools that allow our technicians to migrate data efficiently to get your sites online fast!
Did we mention free… This service is provided 100% free of charge with your hosting service! Please review our Terms of Service for rules terms regarding the migration service.
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Can I install my own SSL certificate for SmarterMail?
Yes, we do allow our customers to supply us with their own SSL certificate to secure our SmarterMail webmail interface with their own domain name. The price is $3 monthly or $30 annually. This does not include the SSL certificate, it is the customer’s responsibility to provide ASPnix with the certificate as well as notify ASPnix of the certificate expiration and providing the renewed certificate for installation.
This feature only affects the webmail interface through a browser. This does not offer SSL changes or hostname changes for any other servers and services within SmarterMail.
The following browsers support the required technology for this feature to work properly…
- Internet Explorer 7 and later on Windows Vista and later
- Mozilla Firefox 2.0 and later
- Opera 8.0 (2005) and later
- Google Chrome:
Supported on Windows Vista and later
Supported on Windows XP on Chrome 6 and later
Supported on OS X 10.5.7 on Chrome v5.0.342.1 and later - Safari 2.1 and later
Supported on OS X 10.5.6 and later
Supported on Windows Vista and later
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How to report false negative and false positive emails
While our spam filtering system(s) are awesome, occasionally they make a mistake and miss an email or incorrectly identified an email as spam that was not. Reporting these errors is easy!
To report a false negative (an email that is spam, but was not identified as spam), simply forward the email to spam@aspnix.com and the spam filtering engine will pick it up, scan it and automatically adjust itself for future emails.
To report a false positive (an email that is not spam, but was identified as spam). Please open a support ticket with the department related to your associated service and give the Headers from the email. You can save the email and directly attach it to the ticket. We will work with the spam filtering vendor to see why the email was identified as spam and how to resolve it going forward.
You can also prevent emails from being scanned by our spam filtering system by whitelisting the sender’s email address or domain in SmarterMail.
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How to install a Let’s Encrypt SSL certificate (for Windows)
This article assumes you’ve already purchased a dedicated IP address for your account, each site you’d like to secure with a Let’s Encrypt certificate will need its own dedicated IP address. Follow the guide – https://www.aspnix.com/kb/how-to-purchase-a-dedicated-ip-address-addon/ to purchase a dedicated IP.
- Login to the Windows control panel at https://panel.aspnix.com/
- Click the “Web Sites” icon
- Click the website you’d like to install the Let’s Encrypt certificate on
- If you do not see the “SSL” tab, please follow the step below or continue to step #6
- Click the “Switch to dedicated IP” option
- Click the “SSL” tab
- Click the “Install free certificate from Let’s Encrypt” button
- Select the required options on this form and click the “Create and install Let’s Encrypt certificate” button
Congrats! Your Let’s Encrypt certificate should now be generated and installed on your website.
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How to purchase a Dedicated IP Address addon
Purchasing a dedicated IP address for your account is simple to do. Follow the steps below to purchase 1 (or more) for your account.
- Login to the billing system at https://billing.aspnix.com/clientarea.php
- Click “My Services”
- Click the “Manage” button next to the hosting service you’d like to purchase the IP for
- Click the “View Available Addons” button
From here you will be able to purchase a single dedicated IP address addon. To purchase more than 1, repeat these steps for each IP address required. You may also contact our sales / billing team to have them assign multiple IP addresses to your account.
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“System.ComponentModel.Win32Exception: Access is denied”
You may encounter the following error after publishing a .net 4.5 or higher application…
System.ComponentModel.Win32Exception: Access is denied [Win32Exception (0x80004005): Access is denied] [ExternalException (0x80004005): Cannot execute a program. The command being executed was “c:\hostingspace\USERNAME\somewebsite\wwwroot\bin\roslyn\csc.exe”
There are 2 solutions that will resolve the issue.
Solution #1
- Open NuGet Package Manager window
- Uninstall Microsoft.CodeDom.Providers.DotNetCompilerPlatform package and rebuild & republish. (This uninstallation also removes CodeDom configuration from web.config file.)
Solution #2
Remove the system.codedom (and its contents) element from your website’s web.config
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What is the geo filtering module, how do I use it and what are the performance affects?
The Geo Filtering module is an IIS module that ASPnix has developed to allow website owners to filter incoming traffic from specified countries. When enabled, our module does geographical lookups on the visitor’s IP address, then does an internal check against countries the website owner has restricted. If the IP address belongs to a blocked Country, the visitor is given an IIS HTTP 403 Forbidden page. Allowed countries can browse your site like normal.
The performance of your website will not be noticeably affected. In our tests, our module adds up to 50ms to the overall response of your site. We’ve done up to 1000 requests per second and saw no negative impacts on our test website.
To activate it follow the steps:
- Login to our control panel system
- Select your website
- Select the Geo Restrictions tab
- Check the “Enabled” option
- Select the countries you’d like to block
If you have any questions, please contact our Windows Cloud Hosting support department.
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