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  • MX01 Emergency Maintenance

    No comments May 13th, 2016 2 View(s)

    We will be performing and emergency update this evening on our MX01 SmarterMail server at 8PM MST. We expect the update to take about 25 – 30 minutes. This maintenance event will replace tomorrow’s scheduled maintenance for MX01.

    The update addresses issues reported with ActiveSync, a reported issue with the web interface not properly creating contacts when selecting “Add to Contacts” as well as an IMAP migration failure where the dates on all imported messages are set as the current date / time.

    Scheduled Date: 05-14-2016
    Scheduled Time:
     2:00 AM – 2:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Scheduled Weekend Windows Server Maintenance

    No comments May 12th, 2016 0 View(s)

    Beginning at 7PM MDT on Saturday, May, 14th we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers, the primary SmarterMail server and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates
    • Update PHPMyAdmin to latest version
    • Update MySQL to latest version
    • Web servers will receive new components by /n Software

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • NS1
    • NS2
    • NS3
    • MX01

    During the maintenance period each server may be unavailable or sporadically online. We expect 15 – 30 minutes per server. We appreciate your patience during this period. No other servers or systems will be affected by this.

    Scheduled Date: 05-15-2016
    Scheduled Time:
     1:00 AM UTC
    Max Outage Duration: 30 minutes per server

    Thank you for choosing ASPnix as your web hosting provider!

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  • MX01 Emergency Maintenance / Outage / Delivery Issues

    No comments May 2nd, 2016 14 View(s)

    Currently we are experiencing a locking / threading / timing issue with the SmarterMail core. This issue is being caused by the SmarterMail stats tracking system that monitors the spool and gathers statistics about senders, recipients and other information to aid in identifying spam outbreaks and other administrative tasks and our new RAID subsystem, which is causing an unrecoverable lock which eventually stalls the spool and email delivery. We’ve applied the “fix” from SmarterTools however, this has now rendered the mail server completely unable to deliver mail. Emails are being received by our MX01 system, however they are holding in spool and not delivering as they should.

    SmarterTools support team and developers are aware of this problem are on looking into the cause at this time. They are aware of the critical nature of this problem and are working to determine the cause.

    We understand the frustration of this problem, especially on a Monday morning, we are doing our best to resolve this, but unfortunately we are at the mercy of the SmarterTools development team to provide us the fix for this.

    We’d like to thank everyone for their ongoing patience during this time.

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  • MX01 SmarterMail Upcoming Scheduled Maintenance / Migration

    2 comments April 29th, 2016 62 View(s)

    We will be performing the migration of our primary SmarterMail system tomorrow, Saturday the 30th beginning at 6PM MDT. We will be moving the hardware of MX01 into a new server and connecting the new disk system. Customer mail data has been continuously synced to our new disk storage system since our previous announcement, once we’ve shutdown the SmarterMail service will perform a manual sync to ensure all data has been successfully migrated. The migration will be as simple as moving the existing hardware into the new server enclosure and connecting the disk system.

    Scheduled Date: 05-01-2016
    Scheduled Time:
    12:00 AM – 3:00 AM UTC
    Max Outage Duration: 3 Hours

    We are not expecting the migration to take the scheduled duration, however we’ve allocated the window for anything unexpected. During the outage period customers will be unable to send or receive mail. Our backup gateways will handle all incoming mail and attempt delivery once our primary system is back online.

    If you have any questions or concerns please contact our support department.

    Thank you for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments April 15th, 2016 1 View(s)

    We will be updating our MX01 server to the latest build of SmarterMail on Saturday April 16th at 10PM MDT. The upgrade is expected to take 20 – 30 minutes. This is a minor build that addresses a few minor reported issues.

    For the full changelog and release notes, please visit the SmarterTools site at https://www.smartertools.com/smartermail/release-notes

    Scheduled Date: 04-17-2016
    Scheduled Time:
    4:00 AM – 4:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • Scheduled Weekend Windows Server Maintenance

    No comments April 5th, 2016 0 View(s)

    Beginning at 9PM MST on Saturday, April, 9th we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates
    • Update PHPMyAdmin to latest version

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • NS1
    • NS2
    • NS3

    During the maintenance period each server may be unavailable or sporadically online. We expect 15 – 30 minutes per server. We appreciate your patience during this period. No other servers or systems will be affected by this.

    Scheduled Date: 04-10-2016
    Scheduled Time:
     3:00 AM UTC
    Max Outage Duration: 30 minutes per server

    Thank you for choosing ASPnix as your web hosting provider!

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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments March 31st, 2016 2 View(s)

    We will be updating our MX01 server to the latest build of SmarterMail on Saturday April 2nd at 10PM MST. We expect the upgrade to take about 20 – 30 minutes. This is a new major version, SmarterMail v15 that introduces new features and many improvements!

    • Support for IMAP Quota extension, allows your email client to know your current usage and alert you when you are close to disk space limit or over it
    • Web interface now has a disk space indicator bar that gives you a quick glance of your disk space usage
    • Improvements to ActiveSync
    • Major improvements to handling contacts
    • Major improvements to Exchange Web Services
    • Numerous other improvements

    Along with many other improvements and fixes. For full changelog and release notes, please visit the SmarterTools site at https://www.smartertools.com/smartermail/release-notes

    Scheduled Date: 04-03-2016
    Scheduled Time:
     4:00 AM – 4:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • TeamSpeak Upcoming Maintenance

    No comments February 15th, 2016 0 View(s)

    We will be performing scheduled maintenance on all TeamSpeak services shortly to upgrade the service / server to the latest available build. We expect this to take no more than approx. 5 minutes per server. This addresses critical issues reported with the newly released 3.0.12 build.

    Scheduled Date: 02-15-2016
    Scheduled Time:
     7PM UTC
    Max Outage Duration: 5 Minutes

    We appreciate your patience and understanding during this time.

    Thank you for choosing ASPnix as your TeamSpeak provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • Scheduled Weekend Windows Server Maintenance

    No comments February 9th, 2016 4 View(s)

    Beginning at 9PM MST on Sunday, February, 14th we will be performing thorough maintenance and standard cleanup on our Windows Web servers and SQL servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates
    • Update MySQL to v5.7.11
    • Update PHPMyAdmin to latest version
    • RAID subsystem driver update (web servers only)

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MSSQL
    • MYSQL

    During the maintenance period each server may be unavailable or sporadically online. We expect 15 – 30 minutes per server. We appreciate your patience during this period. No other servers or systems will be affected by this.

    Scheduled Date: 02-15-2016
    Scheduled Time:
     4:00 AM UTC
    Max Outage Duration: 30 minutes per server

    Thank you for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • TeamSpeak Upcoming Maintenance

    No comments February 1st, 2016 0 View(s)

    We will be performing scheduled maintenance on all TeamSpeak services shortly to upgrade the service / server to the latest available build. We expect this to take no more than approx. 5 minutes per server.

    The new TeamSpeak server build addresses several bugs as well as a crash scenario. For more information, please view the TeamSpeak announcement here http://forum.teamspeak.com/threads/122857-TeamSpeak-3-Server-3-0-12-released

    Scheduled Date: 02-01-2016
    Scheduled Time:
     8PM UTC
    Max Outage Duration: 5 Minutes

    We appreciate your patience and understanding during this time.

    Thank you for choosing ASPnix as your TeamSpeak provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 5.00 out of 5)
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