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  • MX01 Emergency Maintenance / Outage / Delivery Issues

    No comments May 2nd, 2016 3 View(s)

    Currently we are experiencing a locking / threading / timing issue with the SmarterMail core. This issue is being caused by the SmarterMail stats tracking system that monitors the spool and gathers statistics about senders, recipients and other information to aid in identifying spam outbreaks and other administrative tasks and our new RAID subsystem, which is causing an unrecoverable lock which eventually stalls the spool and email delivery. We’ve applied the “fix” from SmarterTools however, this has now rendered the mail server completely unable to deliver mail. Emails are being received by our MX01 system, however they are holding in spool and not delivering as they should.

    SmarterTools support team and developers are aware of this problem are on looking into the cause at this time. They are aware of the critical nature of this problem and are working to determine the cause.

    We understand the frustration of this problem, especially on a Monday morning, we are doing our best to resolve this, but unfortunately we are at the mercy of the SmarterTools development team to provide us the fix for this.

    We’d like to thank everyone for their ongoing patience during this time.

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  • MX01 SmarterMail Upcoming Scheduled Maintenance / Migration

    No comments April 29th, 2016 62 View(s)

    We will be performing the migration of our primary SmarterMail system tomorrow, Saturday the 30th beginning at 6PM MDT. We will be moving the hardware of MX01 into a new server and connecting the new disk system. Customer mail data has been continuously synced to our new disk storage system since our previous announcement, once we’ve shutdown the SmarterMail service will perform a manual sync to ensure all data has been successfully migrated. The migration will be as simple as moving the existing hardware into the new server enclosure and connecting the disk system.

    Scheduled Date: 05-01-2016
    Scheduled Time:
    12:00 AM – 3:00 AM UTC
    Max Outage Duration: 3 Hours

    We are not expecting the migration to take the scheduled duration, however we’ve allocated the window for anything unexpected. During the outage period customers will be unable to send or receive mail. Our backup gateways will handle all incoming mail and attempt delivery once our primary system is back online.

    If you have any questions or concerns please contact our support department.

    Thank you for choosing ASPnix as your web hosting provider!

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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments April 15th, 2016 1 View(s)

    We will be updating our MX01 server to the latest build of SmarterMail on Saturday April 16th at 10PM MDT. The upgrade is expected to take 20 – 30 minutes. This is a minor build that addresses a few minor reported issues.

    For the full changelog and release notes, please visit the SmarterTools site at https://www.smartertools.com/smartermail/release-notes

    Scheduled Date: 04-17-2016
    Scheduled Time:
    4:00 AM – 4:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • Scheduled Weekend Windows Server Maintenance

    No comments April 5th, 2016 0 View(s)

    Beginning at 9PM MST on Saturday, April, 9th we will be performing thorough maintenance and standard cleanup on our Windows Web servers, SQL servers and our DNS servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates
    • Update PHPMyAdmin to latest version

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MYSQL
    • MSSQL
    • NS1
    • NS2
    • NS3

    During the maintenance period each server may be unavailable or sporadically online. We expect 15 – 30 minutes per server. We appreciate your patience during this period. No other servers or systems will be affected by this.

    Scheduled Date: 04-10-2016
    Scheduled Time:
     3:00 AM UTC
    Max Outage Duration: 30 minutes per server

    Thank you for choosing ASPnix as your web hosting provider!

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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments March 31st, 2016 1 View(s)

    We will be updating our MX01 server to the latest build of SmarterMail on Saturday April 2nd at 10PM MST. We expect the upgrade to take about 20 – 30 minutes. This is a new major version, SmarterMail v15 that introduces new features and many improvements!

    • Support for IMAP Quota extension, allows your email client to know your current usage and alert you when you are close to disk space limit or over it
    • Web interface now has a disk space indicator bar that gives you a quick glance of your disk space usage
    • Improvements to ActiveSync
    • Major improvements to handling contacts
    • Major improvements to Exchange Web Services
    • Numerous other improvements

    Along with many other improvements and fixes. For full changelog and release notes, please visit the SmarterTools site at https://www.smartertools.com/smartermail/release-notes

    Scheduled Date: 04-03-2016
    Scheduled Time:
     4:00 AM – 4:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • TeamSpeak Upcoming Maintenance

    No comments February 15th, 2016 0 View(s)

    We will be performing scheduled maintenance on all TeamSpeak services shortly to upgrade the service / server to the latest available build. We expect this to take no more than approx. 5 minutes per server. This addresses critical issues reported with the newly released 3.0.12 build.

    Scheduled Date: 02-15-2016
    Scheduled Time:
     7PM UTC
    Max Outage Duration: 5 Minutes

    We appreciate your patience and understanding during this time.

    Thank you for choosing ASPnix as your TeamSpeak provider!

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  • Scheduled Weekend Windows Server Maintenance

    No comments February 9th, 2016 4 View(s)

    Beginning at 9PM MST on Sunday, February, 14th we will be performing thorough maintenance and standard cleanup on our Windows Web servers and SQL servers. The following maintenance activities will be executed on our servers over the weekend…

    • Cleaning of ASP.NET temporary directories and other temp directories
    • PHP and 3rd party components updates
    • GeoIP database update
    • Windows Updates
    • Update MySQL to v5.7.11
    • Update PHPMyAdmin to latest version
    • RAID subsystem driver update (web servers only)

    This maintenance period will apply to the following server systems…

    • WEB12
    • WEB13
    • WEB14
    • WEB15
    • WEB16
    • MSSQL
    • MYSQL

    During the maintenance period each server may be unavailable or sporadically online. We expect 15 – 30 minutes per server. We appreciate your patience during this period. No other servers or systems will be affected by this.

    Scheduled Date: 02-15-2016
    Scheduled Time:
     4:00 AM UTC
    Max Outage Duration: 30 minutes per server

    Thank you for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • TeamSpeak Upcoming Maintenance

    No comments February 1st, 2016 0 View(s)

    We will be performing scheduled maintenance on all TeamSpeak services shortly to upgrade the service / server to the latest available build. We expect this to take no more than approx. 5 minutes per server.

    The new TeamSpeak server build addresses several bugs as well as a crash scenario. For more information, please view the TeamSpeak announcement here http://forum.teamspeak.com/threads/122857-TeamSpeak-3-Server-3-0-12-released

    Scheduled Date: 02-01-2016
    Scheduled Time:
     8PM UTC
    Max Outage Duration: 5 Minutes

    We appreciate your patience and understanding during this time.

    Thank you for choosing ASPnix as your TeamSpeak provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 5.00 out of 5)
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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments January 28th, 2016 1 View(s)

    We will be updating our MX01 server to the latest build of SmarterMail on Saturday the 30th at 10PM MST. We expect the upgrade to take about 20 – 30 minutes. This update addresses and fixed several reported bugs including the following reported by our customers…

    • Apple Mail client saves duplicate emails into the Sent folder when using EWS
    • Certain types of events would not show in the Mac calendar app when syncing with CalDAV
    • A scenario in Exchange ActiveSync where a sync key mismatch could cause a null reference exception to occur which prevents a proper response to the client

    Along with many other improvements and fixes. These 3 issues have reported by our customers, and we are pleased that they have been addressed. For full changelog and release notes, please visit the SmarterTools site at https://www.smartertools.com/smartermail/release-notes

    Scheduled Date: 01-31-2016
    Scheduled Time:
     5:00 AM – 5:30 AM UTC
    Max Outage Duration: 30 Minutes

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • MX01 SmarterMail Unscheduled Outage

    No comments January 25th, 2016 4 View(s)

    Today around 10:40AM MST our primary SmarterMail service on MX01 went down. This was an unscheduled outage that was caused by a SmarterTools support employee who mistakenly restarted the service while investigating a bug that we had reported earlier last week. The service is now back online and running and we are working with SmarterTools to make sure this mistake does not happen in the future. The support technician was new and has since apologized for the action.

    We’d like to apologize to everyone who was affected by this mistake. We are making sure this does not happen again in the future.

    Thank you for choosing ASPnix!

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