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  • SmarterMail Upcoming Maintenance (Restored)

    3 comments June 27th, 2019 114

    This Saturday, June 29th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7117. This build has many bug fixes and improvements.

    • Deleting a task from either calendar or task page does not update the task list until the page is reloaded.
    • Error when trying to re-upload a failed file without refreshing the page.
    • Inline attachments in message may be duplicated when downloading all attachments.
    • Issues with syncing in EWS clients after 1000s of messages are deleted through the web interface.
    • Recurring events created in webmail are syncing to EWS clients with a start date that is 24 hours later.
    • Scenario in which IMAP client could delete the Inbox (it would be removed from interface and syncing but not from disk).
    • The appointment timezone banner shows {} instead of actual date-time values.
    • Timezone information could be lost with recurring weekly events created in EWS clients when synced to SmarterMail.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.

    Our systems administration team will also be taking this time to complete the previous Server 2019 upgrade attempt. The issues causing the previous upgrade to fail have been resolved and we fully expect the migration to complete without issues.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    Update (5:40AM MDT): Rollback has completed, SmarterMail will be online momentarily.

    Update (3:35AM MDT): Rollback is nearly halfway completed. We expect another hour or so before the rollback is completed.

    Update (2:50AM MDT): Unfortunately we are unable to get the SAN system to mount even with the assistance of the SAN system vendor. We are rolling back to Server 2016.

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance (Updated)

    No comments June 20th, 2019 75

    This Friday, June 21st at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7108. This build has many bug fixes and improvements, mainly for the administration-end of SmarterMail. We will also be upgrading Windows to Windows Server 2019.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    Update #2 () – Work is still progressing on the system maintenance, we are working to resolve some issues with SmarterMail not starting. Thank you for your patience!

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  • SmarterMail Upcoming Maintenance

    No comments June 5th, 2019 114

    This Friday, June 7th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7090. This build has many bug fixes and improvements.

    • Weather data in calendars is not showing
    • The preview pane email header does not always show the display/friendly name of the sender
    • Setting aliases and mailing lists to show in GAL does not update the contact page without a refresh
    • Scenario in which some users see an endless spinner when attempting to retrieve disk usage reports on a mailbox
    • Scenario in which folder auto-clean settings are not taking effect when a user overrides the existing settings

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Upcoming Networking/Infrastructure Maintenance

    No comments May 29th, 2019 111

    Our network administration team will be performing maintenance and upgrades to our core routers. This maintenance will include upgrades the equipment OS as well as configuration changes. Please expect periods of no network connectivity, packet loss and latency spikes. During this maintenance window, websites, email, databases and any other servers and services within our CenturyLink facility in Denver, Colorado will be unavailable. Services that outside of this location will not be affected, however, access to control panels and management systems will be unavailable.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 2 hours


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • TeamSpeak Servers Offline/Online (Resolved)

    3 comments May 24th, 2019 133

    We are working with TeamSpeak support to address an issue with several of our TeamSpeak 3 locations and servers not able to communicate with the TS licensing system. This is causing servers to go offline/online randomly. We currently do not have an exact timeframe on when the issue will be resolved, we will update this announcement with more information as needed.

    Thank you for your patience and understanding during this time.

    Update: As of 9:05AM MDT – The issue has been resolved.

    1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 3.00 out of 5)
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  • SmarterMail Upcoming Maintenance

    No comments May 24th, 2019 106

    This evening, May 24th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7082. This build has many bug fixes and improvements.

    • Resolves issues with certain non-English characters displaying as question mark characters
    • Conference rooms set to Everyone do not auto-attach for new users
    • Modifying a task generates a new ID for that task
    • Error toast not always shown when trying to delete a read-only email.
    • Reenabled HTML view in message archiving
    • Scenario where an incorrect email may be occasionally unflagged
    • Task reminders are firing after task start times
    • When stripping the mailing list password from the subject, the subject line wasn’t always being re-encoded properly
    • When creating/editing an appointment recurrence, the correct day of week may not be reflected

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments May 9th, 2019 176

    This evening, May 9th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7068. This build has many bug fixes and improvements.

    • Numerous UTC time offset issues in webmail resolved
    • Untrusting a sender no longer moves the message to the Junk Email folder
    • “Appointment occurs in the past” warming prompt may show when it should not
    • All-day appointments within +UTC timezones shows a day earlier in webmail when added through Outlook EAS
    • Attachments in Outlook for Mac do not always show as inline or as attachments
    • Renaming a category does not update the associated appointments and notes
    • Browser console errors when adding a task via the email “Add Task” option

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Upcoming TeamSpeak Service Changes

    No comments May 2nd, 2019 373

    We will be updating all TeamSpeak servers to enforce the use of the latest TeamSpeak client build, 3.2.5 that was released on April 17th, 2019. This update addressed a security vulnerability in the Qt library that the client relies on.

    This change will occur on Saturday, May 4th. There will be no downtime required for this change, however, users who are not running this client build will no longer be able to connect to our TeamSpeak servers and instances.

    Most installations should have or will update automatically, if not, the latest version can be downloaded at https://www.teamspeak.com/downloads. You can also manually check for updates by opening the TeamSpeak client and selecting the “Help” menu item and then selecting “Check for Update” option.

    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your TeamSpeak hosting provider!

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  • SmarterMail Upcoming Maintenance

    No comments April 24th, 2019 475

    This evening, April 24th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7053. This build has many bug fixes and improvements.

    • SmarterMail to SmarterMail migration is now possible when the remote SmarterMail server supports EWS
    • An issue where folders may disappear from Apple Mail or Outlook for macOS when using EWS
    • Emails from a supposed “Trusted Sender” fail SPF checks but the spam scores are still zeroed out.
    • Content filters and folder auto-clean do not update folder paths if pointing to a child folder and the parent folder is renamed.
    • Creating appointments in web mail show up as free in Outlook with EWS.
    • Custom folders not always sorting alphabetically
    • Scenario in which DKIM header fields were not being properly signed
    • Task reminder notifications do not fire in web interface

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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  • SmarterMail Upcoming Maintenance

    No comments April 11th, 2019 715

    This evening, April 11th at 10PM MDT we will be performing an update to our primary SmarterMail server, build 7040. This build has many bug fixes and improvements as well as a security fix.

    • Resolved an issue with DNS lookups that could cause invalid spam reports
    • A subject that contains whitespace-only characters would cause EAS mailboxes to constantly re-sync
    • URLs that end with a .cat extension were being truncated to .ca
    • Attachments were not available when saving an email as a draft
    • Calendar events not firing within webmail
    • Danish characters not displaying correctly in webmail
    • Declining a read receipt results in a blank email in the user’s inbox when using EWS
    • EWS appointments could be reverted when changing from an appointment to a meeting request

    And numerous other fixes and improvements.

    During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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