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  • WEB14 Connection Issues / Outage

    3 comments August 31st, 2015 21 View(s)

    We are working to address an intermittent issue affecting WEB14. The server is suffering intermittent connection issues and performance problems. This post will be updated with more information as we work on the server.

    Thank you for your patience and understanding during this time!

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  • TeamSpeak Upcoming Maintenance

    No comments August 26th, 2015 2 View(s)

    We will be performing scheduled maintenance on all TeamSpeak services shortly to upgrade the service / server to the latest available build. We expect this to take more than approx. 5 minutes per server.

    The new TeamSpeak server build addresses a DDOS vulnerability and fixes a client disconnection issue. For more information, please view the TeamSpeak announcement here http://forum.teamspeak.com/showthread.php/119710-TeamSpeak-Server-Hotfix-3-0-11-4-released

    Scheduled Date: 08-26-2015
    Scheduled Time:
     10:00 PM GMT
    Max Outage Duration: 5 Minutes

    We appreciate your patience and understanding during this time.

    Thank you for choosing ASPnix as your TeamSpeak provider!

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  • MX01 Emergency Maintenance / Service Outage (Resolved)

    No comments August 24th, 2015 3 View(s)

    Around 2:10PM MDT our MX01 SmarterMail service encountered a fatal issue that caused the main service process to crash. The issue has already been identified by the SmarterTools team and we’ve been issued a custom build that will resolve this issue. We are applying this fix now and the server will be back online within the next 15 – 20 minutes.

    UPDATE: 2:45PM MDT – The issue has been resolved and SmarterMail is now back online.

    We appreciate your patience during this time and apologize for any inconvenience caused by this.

    Thank you for choosing ASPnix!

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  • TeamSpeak Server / Network Changes

    No comments August 16th, 2015 48 View(s)

    Beginning shortly we will be migrating several of our TeamSpeak locations to a new upstream provider. This will increase our capacity, server performance, better latency and a better overall TeamSpeak experience. The following locations will be affected by this change…

    • New York City, New York (New IP address 45.79.151.154) – Completed
    • Palo Alto, California (New IP address 45.79.84.202) – Completed
    • Atlanta, Georgia (New IP address 45.79.205.10) – Completed
    • Dallas, Texas (New IP address 45.79.8.89) – Completed
    • London, United Kingdom (New IP address 139.162.196.208) – Completed
    • Nuremberg, Germany (New IP address 139.162.146.111) – Completed

    The IP addresses of the servers at these locations will change, if you are using the hostname provided by us, or a custom hostname created through our TeamSpeak control panel, everything will be updated automatically. If you are using a 3rd party service for DNS resolution or are using our own domain, please update your DNS records to reflect the new IP address.

    We expect this to take ~15 – 20 minutes per server. Thank you for your patience and understanding during this time.

    Thank you for choosing ASPnix as your TeamSpeak provider!

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  • Storage / RAID Upgrade for WEB14 (Rescheduled)

    No comments August 14th, 2015 8 View(s)

    This evening at 9PM MST we will be upgrading our WEB14 web server’s storage system. This upgrade will allow better performance for this server.

    We expect this upgrade to take up to 2 hours. During this time all sites and FTP accounts on WEB14 will be unavailable.

    Scheduled Date: 08-30-2015
    Scheduled Time:
     3:00 AM – 5:00 AM GMT
    Max Outage Duration: 4 Hours

    Thank you for your patience and understanding during this time. If you have any questions or concerns, please contact our support department.

    Thank you for choosing ASPnix!

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  • New TeamSpeak Locations Available

    No comments August 11th, 2015 4 View(s)

    We are very pleased to announce that we’ve added 3 new U.S. locations for our TeamSpeak services! We have expanded to offer TeamSpeak in the following locations…

    • Salt Lake City, Utah
    • Seattle, Washington
    • Washington, D.C.

    With these new locations we now offer TeamSpeak in 17 locations around the world! We are also excited to see some new features coming to our TeamSpeak services later this year!

    Thank you for choosing ASPnix as your TeamSpeak hosting provider!

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  • Windows Hosting Control Panel Maintenance (Resolved)

    No comments August 10th, 2015 2 View(s)

    Our Windows web hosting control panel is currently offline while we investigate some issues affecting scheduled tasks not executing properly or executing slowly as well as timeout issues being reported by several hosting customers.

    We apologize for any inconvenience caused by this, we expect to have the system back online shortly.

    Thank you for your patience and for choosing ASPnix as your Windows hosting provider!

    UPDATE (12:57PM MST): The issue has been resolved. We were able to find the bottleneck and fix it. The control panel should now be much more response, especially during peak times.

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  • Storage / RAID System Upgrade for MySQL

    No comments August 8th, 2015 2 View(s)

    This evening at 8PM MST we will be upgrading our MySQL server’s RAID storage system. The upgrade will migrate all data to a new SSD based RAID storage system. Our current storage solution can handle roughly 25k IOPS which the MySQL service is quickly using up causing slow results as well as poor INNODB ACID performance. Our new Samsung-based SSD RAID solution will deliver nearly 500k IOPS, resulting in 20x the I/O performance of our currently storage solution.

    We expect this upgrade to take up to 2 hours. During this time all MySQL databases will be unavailable.

    Scheduled Date: 08-09-2015
    Scheduled Time:
     2:00 AM – 4:00 AM GMT
    Max Outage Duration: 2 Hours

    Thank you for your patience and understanding during this time. If you have any questions or concerns, please contact our support department.

    Thank you for choosing ASPnix!

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  • Weekend Maintenance Overview

    No comments August 3rd, 2015 43 View(s)

    The major upgrade to our SmarterMail MX01 mail server has been completed. We migrated SmarterMail to an all new Server 2012 R2 installation with IIS 8.5. Server 2012 R2 offers performance enhancements over 2008 R2, the more power IIS 8.5 will also offer better Webmail performance to those customers who rely on the webmail interface.

    With the OS upgrade, we’ve also upgraded our Anti-Virus system that SmarterMail works with to scan incoming emails and any attachments. Our improved scanning engine has higher performance, lower false positives and a better detection rate of zero-day viruses, spyware and other unwanted attachments.

    Several customers over the past few months have contacted us in regards to the time on our servers being anywhere from a few seconds to a few minutes out on the correct time. Over the weekend we’ve setup a local NTP server with an attached highly accurate time source. The system time now on all servers (including customer VPS services) will now be accurate within milliseconds instead of being +/- seconds to minutes out.

    We’d like to thank everyone for their patience this past weekend, especially during the SmarterMail system upgrade which took longer than originally estimated. If you have any questions, concerns or comments, please let us know!

    Thank you for choosing ASPnix!

     

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  • MX01 System Upgrade / Maintenance

    No comments August 1st, 2015 31 View(s)

    This evening starting at 8PM MST will be upgrading our MX01 Smartermail server to Server 2012 R2. This upgrade will bring performance improvements to SmarterMail’s services as well as improved webmail performance with IIS 8.5. The upgrade previously scheduled back in June, but we were unable to complete the upgrade due to technical issues. We expect the upgrade to take about 2 hours. It will not be possible during this time to send or receive email, however, emails being delivered to our servers during this period will be caught by our backup gateways. Once the upgrade is complete, all emails will be redelivered automatically.

    Scheduled Date: 08-02-2015
    Scheduled Time:
     2:00 AM – 4:00 AM GMT
    Max Outage Duration: 2 Hours

    Update #1 (10:50PM MST) – The upgrade is nearly completed. The update process took a little longer than originally estimated. We apologize for the extended outage. 

    Thank you for your patience and understanding during this time. If you have any questions or concerns, please contact our support department.

    Thank you for choosing ASPnix!

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