- December 15th, 2016 43
While our spam filtering system(s) are awesome, occasionally they make a mistake and miss an email or incorrectly identified an email as spam that was not. Reporting these errors is easy!
To report a false negative (an email that is spam, but was not identified as spam), simply forward the email to email@example.com and the spam filtering engine will pick it up, scan it and automatically adjust itself for future emails.
To report a false positive (an email that is not spam, but was identified as spam). Please open a support ticket with the department related to your associated service and give the Headers from the email. You can save the email and directly attach it to the ticket. We will work with the spam filtering vendor to see why the email was identified as spam and how to resolve it going forward.
You can also prevent emails from being scanned by our spam filtering system by whitelisting the sender’s email address or domain in SmarterMail.
- November 8th, 2015 1148
While were try to bring all latest and greatest images/templates to our VPS services, you might still sometimes find a slightly outdated versions of OS Templates installed. It’s rather easy to upgrade the system and this KB shows step by step how to upgrade Fedora 21 to Fedora 23 using new DNF upgrade plugins (a recommended way to upgrade by Fedora Project).
yum update -y && restart
yum install dnf dnf-plugin-system-upgrade -y
dnf system-upgrade download –releasever=23 -y
dnf system-upgrade reboot
Once the system is restarted and you get your ping back, login to your new and updated Fedora 23. Note that it might take about 5 minutes for this restart to complete.
It’s time to get to know new DNF package manager.
More details about upgrade on Fedora Project Wiki.
- August 2nd, 2014 1273
Customized backup solutions are available for our VPS clients and allows you to setup and execute backups more than once per day, which is our default setup. Clients also have the option to setup different versions to keep, by default only the last 3 backups are kept.
While the default backup setup will work for most customers, some may have higher requirements to backup sensitive data or data that changes more often at a more frequent rate, such as twice a day. You may select the following options for backup intervals…
- Standard – Nightly (Free / Included)
- Twice per day (every 12 hours)
- 4 times per day (every 6 hours)
- Hourly (once per hour)
You may also select the following backup versions to keep…
- 3 days (Free / Included)
- 1 Week (7 days)
- 2 Weeks (14 days)
Backup versions are kept for x number of days rolling, as 1 backup completes, the very last backup at the end of the version cycle is automatically removed.
- August 1st, 2014 1374
Sensor pricing is based on how many sensors you need and what type of sensor(s) is required. Sensors start at $1 per month and go as high as $5 per month. And can be triggered as low as every 15 seconds to as high as every 24 hours, depending on the sensors resource impact.
Start at $1 per month and can be triggered as low as 15-second intervals. These types of sensors include…
- Most SNMP based sensors (non-secure, v1)
- DNS monitoring
- Port scanning / monitoring
- Port range scanning / monitoring
Start at $2 per month and can be triggered as low as 1-minute intervals. These types of sensors include…
- HTTP request / web server monitoring
- DHCP server
- SMTP server
- POP3 server
- IMAP server
- SNTP server
- FTP server
Start at $3 per month and can be triggered as low as 5-minute intervals. These types of sensors include…
- Hyper-V host monitoring
- MySQL and SQL Server database monitoring
- Most WMI based sensors
Start at $5 per month and can be triggered as low as 24-hour intervals. These types of sensors include…
- WMI Event Log monitoring
- Windows Updates status
- Windows Updates last updates
- HTTP full webpage download
PRTG supports a very large amount of sensors and we cannot list them all, if you’d like to see all sensors that PRTG supports, please review – http://www.paessler.com/manuals/prtg/available_sensor_types. If you’d like more information about the cost of a specific sensor type, please contact our sales department.
- August 1st, 2014 1291
PRTG Network Monitor (PRTG, successor of Paessler Router Traffic Grapher) is a network monitoring software from Paessler AG. PRTG runs on Windows and monitors network availability and network usage using SNMP, Packet Sniffing, WMI, IP SLAs and Netflow and various other protocols.
We can easily monitor server uptime, CPU usage, RAM usage, hard disk space usage, network I/O, ping, HTTP, SMTP, POP and many, many, more services! You can easily login to our PRTG web interface, view server status through the iOS or Android app as well as the Windows Enterprise Console application.
Be notified when a sensor goes down, set rules for sensor limits to be notified of high resource usage, low RAM or hard disk space and more. We can monitor an unlimited amount of sensors for all of your VPS or dedicated servers. Pricing varies depending on what types of services and sensors you require. Please contact our sales department for more information.
For pricing information, please review our PRTG pricing guide article.
- March 11th, 2014 4788
Yes! Our SmarterMail services fully support SSL / TLS based delivery from start to finish. Our primary SmarterMail server, our delivery (outbound) gateways, our backup MX gateways, our website mail delivery gateways all fully support encrypted / secured email delivery.
With that said however, there are exceptions and limitations. For example – a recipient’s mail server may not support secured connections for incoming mail and as a result our SmarterMail systems cannot establish a secured delivery. When our SmarterMail systems cannot establish an encryption session they will fall-back to standard delivery methods. Our SmarterMail systems will always attempt to establish an encrypted session to the receiving mail server first.
Our SmarterMail services also fully supports encrypted incoming email deliveries from 3rd party mail servers. Just as our SmarterMail servers attempt to establish secure connections to recipient servers, other mail servers also attempt to establish secured connections to us as well.
This is quickly becoming standardized and widely adopted, large service providers like Google, Microsoft, Yahoo, AOL and many others already support encrypted email delivery and many many smaller companies do as well!
You can quickly test a recipient’s mail server to see if they support encrypted mail delivery at http://checktls.com/perl/TestReceiver.pl
- April 8th, 2013 2291
Your Windows control panel account becomes locked out (login disabled) when too many invalid login attempts have been made against it. You can easily unlock your account in the billing system at https://billing.aspnix.com/clientarea.php.
Follow the very simple steps below to unlock your control panel account…
- April 8th, 2013 2124
In order to change your Windows control panel account password you must login to the billing system at https://billing.aspnix.com/clientarea.php.
Follow the very simple steps below to change your control panel account password…
- March 26th, 2013 1907
Yes, our Microsoft SQL Server servers and MySQL servers offer SSL (encrypted) connections. Your remote client / database driver must support SSL (encrypted) connections. Applications such as the Microsoft SQL Server Management Studio and Navicat fully support such security options. Development technologies such as ASP.Net, Microsoft .Net, PHP and Perl all support SSL encrypted connections.
- January 22nd, 2013 1791
The “delete” button becomes disabled / greyed out when a domain is assigned to a website as a pointer, has its own website or has any email objects (accounts, forwards, lists, groups, email domain) assigned to it. These items must first be deleted / removed before you will be able to delete your domain from the control panel.