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ASPnix Knowledgebase

  • How to purchase a Dedicated IP Address addon

    No comments August 30th, 2016 294

    Purchasing a dedicated IP address for your account is simple to do. Follow the steps below to purchase 1 (or more) for your account.

    1. Login to the billing system at https://billing.aspnix.com/clientarea.php
    2. Click “My Services”
    3. Click the “Manage” button next to the hosting service you’d like to purchase the IP for
    4. Click the “View Available Addons” button

    From here you will be able to purchase a single dedicated IP address addon. To purchase more than 1, repeat these steps for each IP address required. You may also contact our sales / billing team to have them assign multiple IP addresses to your account.

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  • How does ASPnix store my credit card information? Is my credit card information safe?

    1 comment March 16th, 2015 1228

    Many customers have asked about how their credit card details are handled and stored, with all the recent exploits and security breaches in 2014 / 2015 we feel we should let our customers in on our operations and security.

    When a customer makes a payment using their credit card, we do store the provided credit card details in our database systems. This information is stored to automate invoice payments, domain renewals and other billing related services to make it easier for our customers. 

    The following information is stored when a customer pays with their credit card…

    1. The full credit card number
    2. The last 4 numbers of the card
    3. The expiration date / issue date

    The CVV or security code is never stored on our systems. All of the above information is stored in a 128-bit AES encrypted data blob and seeded with a passphrase that is 32-random-characters in length. The passphrase is only known / accessible by 2 employees within our company. Even if the encrypted data blob is retrieved, it cannot be decrypted without the passphrase.

    The database systems that store all user information, services details, invoices etc. that our billing system operates out of are not publicly accessible, do not run locally alongside the web server and are secured with very strong randomly generated passwords. Access to the database systems is secured through VPN access only.

    Our billing software is updated immediately when a new release is available to maintain high levels of security. We also have in-house developed scripts and software that monitor requests and traffic for intrusion attempts, SQL exploits / injections, fake / fraudulent signups and more. We also exceed PCI requirements which are designed to ensure that your credit card information is secure. You can view our PCI compliance here – https://www.securitymetrics.com/sm/public/reports/?e=roma@aspnix.com&k=61900d43ac5ac4fe3b38.

    While no system is 100% secure, we do our best to make sure that our system is as secure as possible. We monitor for new threats, new exploits, and fraudulent activity to make sure we stay on top of our security.

    If you have any questions, concerns or comments, please do not hesitate to contact us!

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  • “Order Verification Required” – Why am I being asked for verification documents?

    No comments March 19th, 2014 1432

    Please do not take offense or feel upset in any way. Today’s world is full of Credit Card fraud, to protect us, our customers and Credit Card owners we may ask for verification documents for various reasons. Such as…

    • Your order has a high probability of fraud or is flagged as “high-risk”
    • The distance between your billing address and ordering location is very large or the locations do not match
    • We feel that the account details are false or inaccurate (such as your name, address, phone number)
    • Very large or expensive orders

    If you’ve ever been asked for your ID when making a purchase at a store using your credit card, this is no different. We simply want to be sure that all your account details are correct, that the credit card is authorized for use by you and sometimes our anti-fraud system does make mistakes. Once the requested documents have been provided to us, we will activate and approve your order ASAP.

    If you have any questions or concerns, please contact our billing department.

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  • What are the requirements to receive Push Notifications?

    No comments December 11th, 2013 1339

    To receive Push Notifications from our systems you will need an iOS or Android based device, Windows Phone and other platforms are currently not supported yet by Pushover. You will need to install the “Pushover” application from your devices app store. The Pushover application is not free, however you may find it useful for other websites and applications that use the Pushover Push Notifications system.Once installed, follow the steps in this article to enable Push Notifications.

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  • How do I enable Push Notifications from the client area?

    No comments December 11th, 2013 1351

    To enable account Push Notifications from the client area follow the steps below…

    1. Login to https://billing.aspnix.com/clientarea.php
    2. Select”My Details” in the top navigation bar
    3. Select “Push Notifications
    4. Click “Add Device”

    Fill in your Pushover account / device details and select the options for which you wish to be notified about.

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  • What does the “Network & Server Status” page show / do for me? Are the results live?

    No comments July 2nd, 2013 2103

    Our “Network & Server Status” page displays our network and server services status in live. The online or offline icon next to each server / service is generated at the time of your request, no caching is done here. The system goes to each server we’ve setup and queries for a list of services (which we’ve specified) and tries to connect to the TCP / UDP port specified. If it can connect, it assumes the service is online, if it times-out waiting for a response, it assumes the service is offline. It is a very simple system that allows you to easily view the status of any server at any time.

    We’ve even integrated our Prtg monitoring system graphs and uptime stats into our status system as well! Simply click the “Graph” icon next to the server you wish to view and you will be shown the servers current services and their statuses, total uptime, monitoring start date, and the service graphs straight from our Prtg system.

    All this information is generated in real-time and is not doctored in any way, it is real deal when it comes to our servers and services!

    1 Star2 Stars3 Stars4 Stars5 Stars (5 votes, average: 4.80 out of 5)
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  • My Windows control panel account is locked out, how do I unlock it?

    No comments April 8th, 2013 2255

    Your Windows control panel account becomes locked out (login disabled) when too many invalid login attempts have been made against it. You can easily unlock your account in the billing system at https://billing.aspnix.com/clientarea.php.

    Follow the very simple steps below to unlock your control panel account…

    Continue reading “My Windows control panel account is locked out, how do I unlock it?” »

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  • How do I change my Windows control panel password?

    No comments April 8th, 2013 2100

    In order to change your Windows control panel account password you must login to the billing system at https://billing.aspnix.com/clientarea.php.

    Follow the very simple steps below to change your control panel account password…

    Continue reading “How do I change my Windows control panel password?” »

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  • How can I cancel my account? How do I create a cancellation request?

    No comments January 22nd, 2013 212

    We are sorry to see you go! If you are cancelling due to a billing issue, please contact our billing department and we can try to create a payment / billing arrangement. If you are cancelling due to a technical issue, please contact our support department so we can do our best to try to resolve your issue first!

    If you still wish to cancel your account, please follow the simple steps below to complete your cancellation request…

    Continue reading “How can I cancel my account? How do I create a cancellation request?” »

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  • What information is required to start a hosting account?

    No comments December 26th, 2012 1760

    We require only a few standard pieces of information from you to get your hosting account setup and activated! Those requirements are as below…

    • First and last name
    • Company name (if the account is for / under a company)
    • Email address
    • Physical address, city, state and postal code
    • Phone number
    • A valid payment method

    Providing false, fake, invalid or incomplete information may cause your order to be considered fraud or may result in the termination / suspension of your account. Please make sure to provide valid details when signing up.

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