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    Billing & Account

    Questions and answers about the ASPnix billing system, payment options, fees, account, and other billing related articles.

    How long does it take to verify a crypto payment?

    September 26th, 2020May 12th, 2018 by ASPnix Support

    Typically, most payments are verified in under 10 minutes. However, we have seen payments take as long as an hour …

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    ASPnix Hours of Operation

    September 26th, 2020April 18th, 2017 by ASPnix Support

    Below are the hours and days of operation for all of ASPnix’s products and service sales and support departments. Shared …

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    Can I install my own SSL certificate for SmarterMail?

    September 26th, 2020January 6th, 2017 by ASPnix Support

    Yes, we do allow our customers to supply us with their own SSL certificate to secure our SmarterMail webmail interface …

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    How to purchase a Dedicated IP Address addon

    September 26th, 2020August 30th, 2016 by ASPnix Support

    Purchasing a dedicated IP address for your account is simple to do. Follow the steps below to purchase 1 (or …

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    How does ASPnix store my credit card information? Is my credit card information safe?

    September 26th, 2020March 16th, 2015 by ASPnix Support

    Many customers have asked about how their credit card details are handled and stored, with all the recent exploits and security …

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    “Order Verification Required” – Why am I being asked for verification documents?

    September 26th, 2020March 19th, 2014 by ASPnix Support

    Please do not take offense or feel upset in any way. Today’s world is full of Credit Card fraud, to …

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    What are the requirements to receive Push Notifications?

    September 26th, 2020December 11th, 2013 by ASPnix Support

    To receive Push Notifications from our systems you will need an iOS or Android based device, Windows Phone and other …

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    How do I enable Push Notifications from the client area?

    September 26th, 2020December 11th, 2013 by ASPnix Support

    To enable account Push Notifications from the client area follow the steps below… Login to https://billing.aspnix.com/clientarea.phpSelect”My Details” in the top …

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    What does the “Network & Server Status” page show / do for me? Are the results live?

    September 26th, 2020July 2nd, 2013 by ASPnix Support

    Our “Network & Server Status” page displays our network and server services status in live. The online or offline icon next …

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    My Windows control panel account is locked out, how do I unlock it?

    September 26th, 2020April 8th, 2013 by ASPnix Support

    Your Windows control panel account becomes locked out (login disabled) when too many invalid login attempts have been made against it. You can easily unlock your account in the billing system at https://billing.aspnix.com/clientarea.php.

    Follow the very simple steps below to unlock your control panel account…

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