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ASPnix Knowledgebase

  • How will I receive my design project files?

    No comments March 31st, 2017 224

    A finished project is yours upon receipt of final payment. At your request, we will supply the files to you on CD / DVD, dropbox, or through e-mail. We also store copies of all designs on our servers in case you lose yours!

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  • What are the payment terms?

    No comments March 31st, 2017 224

    There is a 20% upfront fee that must be paid before any design work is started. Once your project has started, the customer can pay the remaining balance with multiple smaller payments during the project’s design or may make 1 lump sum payment when the project is completed.

    Please note that no files will be provided until the project’s balance has been paid in full.

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  • Are there any upfront fees or down payments required?

    No comments March 31st, 2017 222

    Yes, all design projects (unless otherwise noted) require an upfront 20% down payment of the project’s total cost. For example, if your project is $1,500.00, you would be required to pay 20% of that, which is $300.00 upfront before any design work is started.

    The 20% down payment is non-refundable.

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  • Are printing services available through ASPnix or can I use my own printing company for my design project?

    No comments March 31st, 2017 220

    Yes, we do offer our own printing services if requested by the customer. Our designers will handle making sure the document is ready for print as well as the design looks as they intended before approving any prints. There is no obligation to use our printing services. However, many customers prefer to do this as it may save time! Simply let your designer know what printing is required and we will put together a quote for your project.

    You may also choose to take your project files to your own printing company or simply do it yourself.

    Printing is not included in any design project quotes unless otherwise stated in the quote.

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  • Can I provide my own photos and images for my design projects?

    No comments March 31st, 2017 221

    Yes, however, there are some restrictions and rules to protect us as well as you when submitting photos and images for use on your designs.

    • No clip art
    • No photos or images from a search engine
    • Must own the image or have usage rights for the photo or image, such as purchased from a stock photo website or a document stating the image or photo is allowed to be used
    • Provide only high resolution images and photos, such as, vector files, images from high quality stock photo websites

    Note that stock photo websites have their own Terms of Usage etc. when purchasing photos and images, please make sure you have read and understand their usage agreements. For example, some photos and images can only be printed 1000 times before you must buy another license. So be sure to check these to make sure the usage license fits your needs.

    Stock photos purchased outside of the ASPnix design contract are not reimbursed by the company.

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  • What programs do your designers use to design graphics and other projects?

    No comments March 31st, 2017 223

    Our Graphic Designers use the latest Adobe Creative Cloud suite of software to design logos, brochures, banners and more! This software suite includes:

    • Adobe Illustrator
    • Adobe Photoshop
    • Adobe InDesign
    • Adobe Acrobat Pro

    Our design team members are all highly skilled and trained in the above applications and have at least bachelor degrees in Graphic Design from The Art Institute.

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  • What is the average turnaround time for projects?

    No comments March 31st, 2017 218

    Please allow 2 – 5 business days for all design requests, except for brochures, event programs and logo designs. For brochures, event programs and logo design please allow 2 – 3 weeks for completion. The time required to complete a project will vary depending on the size and complexity.

    Please fill out a Graphic Design Request and a designer will get back to you within 1 business day with an estimated completion time required for your project!

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  • What file types will be provided once my project is completed?

    No comments March 31st, 2017 221

    Once your design project has been completed we will provide you with high resolution outputs of your design(s) in common formats. Our designers will provide you with JPG, PNG, PDF and EPS files for your project. We can also provide the native design files if required (such as AI, PS, INDD etc.).

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