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  • Weekend Server Maintenance Completed

    No comments September 6th, 2015 2 View(s)

    The scheduled server maintenance this weekend has been completed without issues. Both the WEB14 and WEB16 server systems are online and running smoothly. The networking issue that plagued WEB14 this past week causing multiple outages has been resolved, steps to ensure this does not happen again to any of our new cloud platforms have been put in place. The WEB16 server system has successfully been migrated over to a full SSD-backed RAID array, the new SSDs will increase the performance of this platform greatly! More responsive and faster loading websites, quicker file transfers for FTP / SFTP clients and improved load times for large .NET applications.

    We appreciate everyone’s patience this past week while we dealt with the networking issues with WEB14 and completed the WEB16 SSD migration. WEB15-based clients are next on the SSD migration as we work to improve our systems!

    Thank you for choosing ASPnix!

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  • New TeamSpeak Locations Available

    No comments August 11th, 2015 4 View(s)

    We are very pleased to announce that we’ve added 3 new U.S. locations for our TeamSpeak services! We have expanded to offer TeamSpeak in the following locations…

    • Salt Lake City, Utah
    • Seattle, Washington
    • Washington, D.C.

    With these new locations we now offer TeamSpeak in 17 locations around the world! We are also excited to see some new features coming to our TeamSpeak services later this year!

    Thank you for choosing ASPnix as your TeamSpeak hosting provider!

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  • Coming Soon – SmarterMail v14!

    No comments April 28th, 2015 28 View(s)

    SmarterTools has announced the beta release of SmarterMail v14! While we will not install and run beta software, especially for our mail servers, we have installed and tested here locally and would like to share some of the new features that are coming!

    • Support for Dropbox integration
    • Support for Microsoft OneDrive integration
    • Support for temporary or “short life-span” aliases
    • Improvements to how blocked senders are handled
    • SmarterMail codebase is not based on .Net 4.5
    • Improved IMAP search
    • A single account may now support multiple calendars
    • Email lists may now have a customized unsubscribe link using “Friendly Text”
    • SmarterMail may now properly migrate Tasks from GMail
    • Various other improvements

    We are looking forward to this release as it matures and more features are added and SmarterMail is further improved. We know many users are really going to be pleased by the Dropbox integration and improved IMAP search abilities. We’ve also been told there will be a lot of work done on the EWS protocol for the new release out Outlook for Mac OS and introduction of new features like “Conversations”.

    Once SmarterMail v14 goes final we will be upgrading our SmarterMail installations as our continued promise to stay up-to-date on the latest technologies. If you have any questions, concerns or comments, please let us know!

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  • How does ASPnix store my credit card information? Is my credit card information safe?

    1 comment March 16th, 2015 22 View(s)

    Many customers have asked about how their credit card details are handled and stored, with all the recent exploits and security breaches in 2014 / 2015 we feel we should let our customers in on our operations and security.

    When a customer makes a payment using their credit card, we do store the provided credit card details in our database systems. This information is stored to automate invoice payments, domain renewals and other billing related services to make it easier for our customers. 

    The following information is stored when a customer pays with their credit card…

    1. The full credit card number
    2. The last 4 numbers of the card
    3. The expiration date / issue date

    The CVV or security code is never stored on our systems. All of the above information is stored in a 128-bit AES encrypted data blob and seeded with a passphrase that is 32-random-characters in length. The passphrase is only known / accessible by 2 employees within our company. Even if the encrypted data blob is retrieved, it cannot be decrypted without the passphrase.

    The database systems that store all user information, services details, invoices etc. that our billing system operates out of are not publicly accessible, do not run locally alongside the web server and are secured with very strong randomly generated passwords. Access to the database systems is secured through VPN access only.

    Our billing software is updated immediately when a new release is available to maintain high levels of security. We also have in-house developed scripts and software that monitor requests and traffic for intrusion attempts, SQL exploits / injections, fake / fraudulent signups and more. We also exceed PCI requirements which are designed to ensure that your credit card information is secure. You can view our PCI compliance here –

    While no system is 100% secure, we do our best to make sure that our system is as secure as possible. We monitor for new threats, new exploits, and fraudulent activity to make sure we stay on top of our security.

    If you have any questions, concerns or comments, please do not hesitate to contact us!

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  • Goodbye Gene6, hello Cerberus FTP server!

    No comments December 20th, 2014 86 View(s)

    It is with great sadness that we start to say goodbye to a long time service and friend, Gene6 FTP Server. We’ve used Gene6 as our FTP server of choice for just over a decade and it has been a rock solid FTP server! It is one of the most stable products we’ve ever used since we entered into the hosting business nearly 12 years ago. While Gene6 remained a well maintained product with updates and great product support, it is sad to say that Gene6 is a dead product. We’ve contacted their support many times over the past few years just to see if anyone would respond, unfortunately, no luck. Forums are not maintained or monitored or answered by any Gene6 staff members.

    It is time now to move forward and say goodbye to the trusty FTP server as we need to expand our service offerings! Everyone say hello to Cerberus FTP Server! Our brand new coming FTP solution will make managing your website and content even easier! So what does Cerberus offer that Gene6 did not?

    • The most requested feature we’ve had running for many years – HTTP (web) based management, customers will be able to manage their content using a browser with no FTP client needed!
    • Another highly requested feature – SFTP, customers will be able to using standard FTP alongside SFTP based file transfers
    • New authentication methods, including standard password and SSH (public / private) keys as well as a combination of the two
    • Advanced file sharing
    • Improved transfer performance
    • And more!

    Unfortunately, there is no migration to Cerberus to Gene6 and this service will only be rolled as we start migrating web servers to our all new Cloud-based services which will be happening over the next few months. Existing FTP accounts in Gene6 will be removed and the users account will be upgraded to support Cerberus as we migrate customers. Customers will need to then recreate their FTP accounts.

    WEB03-DE will be updated later this evening to support Cerberus, we are also prepping a new WEB02-DE, as clients are migrated to it and the older FTP accounts will be removed.

    If you have any questions or comments or concerns, please let us know!

    Thank you for choosing ASPnix as your Windows hosting provider!

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  • Google Wallet Payment Method Retirement

    No comments November 19th, 2014 22 View(s)

    Google has announced that they will be retiring the Google Wallet for Digital Goods API on March 2nd, 2015. Effective immediately we will no longer accept payments through the Google Wallet payment gateway. We understand for many users this comes as a surprise, it did for us too, however, we do offer additional payment methods. You may complete payments using a credit or debit card, bitcoins or your Coinbase account, Dwolla for US-based customers and PayPal as well as PayPal subscriptions.

    If you have any questions or concerns, please let us know! As always, thank you for choosing ASPnix!

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  • ASPnix services and the POODLE SSL exploit

    1 comment October 16th, 2014 170 View(s)

    POODLE SSLWe’ve had many customers contact us and ask about the recent POODLE SSL exploit going around the Internet over the past day or so and we would like to comment publicly about our customer’s private data and its safety / security here with us. ASPnix’s corporate servers such as,, and are not vulnerable to the POODLE SSL exploit.

    All of our corporate servers have SSL 3.0 disabled and have had it disabled for some time now. Our servers also have the older RC4 ciphers disabled as well as older hashes such as MD5 disabled. All of our corporate systems also support Forward Secrecy and Strict Transport Security (HSTS). We take our customer’s private data seriously which is why we strive to disable older out-of-date technologies and protocols before they are opened to exploits such as SSL 3.0 and RC4.

    You can view our billing system’s SSL report / rating here.

    As for client shared-SSL and client web servers, we are working to secure them, we’ve not disabled SSL 3.0 on shared-SSL due to the issues of blocking out older browsers such as IE 6 on Windows XP, we felt it was not right at the time to disallow certain browsers from accessing a client’s website. However, in light of the recent heightened attacks against SSL we feel it is now time to disable SSL 3.0 and older ciphers globally on all of our systems. We will notify all clients before this change takes place so that you and your visitors are not caught off guard.

    If you have any questions or concerns, please contact our support department and we will be happy to address them!

    Thank you for choosing ASPnix as your web hosting provider!

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  • ASPnix now accepts Dwolla, a new payment option for the U.S.

    No comments August 29th, 2014 32 View(s)

    We are very pleased to announce that we now accept a new payment option for clients who reside in the U.S. called Dwolla. Dwolla is a secure digital payment network that allows anyone to send, request and accept money and has many benefits! Dwolla is extremely safe and secure and when used with ASPnix, there is no transaction fee, so it is completely free to use!

    To begin using Dwolla, simply select “Dwolla” from the payment options menu when viewing a due invoice. You can then select the “Pay with Dwolla” icon and pay using your Dwolla account. For more information about Dwolla and how it works with your bank account please review their website for more information. You can also review their help / support center if you have any further questions or concerns.

    If you have any questions or concerns about using this payment system, please contact our sales team and we will be happy to help!


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  • PHP 5.3 is now EOL (End of Life)

    No comments August 18th, 2014 19 View(s)

    The PHP group has made one final release of the 5.3 series; this marks the final release for the 5.3 series and contains fixes backported from 5.4 and 5.5.

    You may view the PHP announcement here –

    We recommend that customers upgrade to 5.4 or 5.5 where possible. Our upcoming new web hosting services under Server 2012 and IIS8 will not include support for PHP 5.2 or 5.3. However our current Server 2008 / IIS 7.5 offerings will continue to support both. We also have PHP 5.6 which has not released final yet, but is offered to give customers a chance to get their websites updated to support the very latest in PHP!

    If your web application uses PHP 5.3 and you’d like to upgrade, we recommend contacting the application developer to make sure that your website will function properly under a new version of PHP. Please do not upgrade your website simply because there is a newer version, always check with the developer(s) before upgrading.

    Thank you for choosing ASPnix as your web hosting provider!

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  • World Password Day 2014

    No comments May 7th, 2014 172 View(s)

    Today is World Password Day, a public service announcement to remind the users on the Internet to change their passwords and to spread awareness of using strong, secure passwords. Remember to avoid using short simple to guess passwords or common words or phrases. We know that remembering obscure random passwords is hard, but the benefits outweigh the risks, plus there are several services and programs that can help store your passwords safely and securely. LastPass, KeePass, Mcafee LiveSafe, Password Vault Manager, DashLane and many others can store passwords, credit card numbers, website information and more!

    Make sure to change your passwords for important services such as your billing account, control panel, FTP, email accounts, social media, banking and other services that may store sensitive information about you, your personal details, financial information etc.

    If you’ve changed your passwords, make sure you also scan your computer for viruses, malware or spyware just to be safe!

    Thank you for choosing ASPnix as your Hosting Provider!

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