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  • Scheduled Network Maintenance

    No comments July 27th, 2018 304

    Our network administration team will be performing maintenance and upgrades to our core routers. This maintenance will include upgrades the system OS as well as configuration changes. Please expect periods of loss of network connectivity, packet loss and high latency. This will affect all servers and services within our Level 3 facility in Denver, Colorado.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 1 hour


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Carrier Maintenance – Level 3 Scheduled Network Maintenance

    No comments October 30th, 2017 794

    Level 3 has notified us that on Saturday, November 11th sometime between 1AM and 3AM MST they will be performing network maintenance and core routing upgrades to further improve network performance and reliability. They expect this upgrade to last no longer than 30 minutes.

    During this time, all servers and services within our Denver, Colorado location will be unavailable.


    All dates & times are listed as UTC.

    Scheduled Date: 
    Scheduled Time:
     
    Max Outage Duration: 30 minutes


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Important Information Outlook 2016 and ActiveSync Users

    No comments October 4th, 2017 784

    Sadly, it appears that Microsoft is beginning to pull ActiveSync support from Outlook 2016, begging with an update released on September 12th that has disabled ActiveSync support for new accounts (existing accounts will continue working). This is a very poor decision on Microsoft’s part, however, SmarterTools is working to add MAPI support into SmarterMail which will offer better integration with Outlook than ActiveSync did.

    For more information, workarounds and alternative email clients, please visit SmarterTools’ announcement here https://www.smartertools.com/blog/2017/10/04-Outlook-2016-and-EAS

    We highly recommend eM Client, which can be downloaded here – http://www.emclient.com/download – It is free for up to 2 accounts and supports Exchange Web Services, free! Exchange Web Services will allow eM Client to sync your email, calendars, tasks etc. just like ActiveSync, but without the licensing costs of ActiveSync. eM Client also includes a built-in chat system that can also connect to SmarterMail’s built-in chat system so you can chat with your colleagues and more!

    Please note that ActiveSync is still required for mobile devices if you wish to sync the above items.

    If you have any questions or concerns, please do not hesitate to contact us!

    Thank you for choosing ASPnix!

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  • TS01-UT TeamSpeak Outage (Resolved)

    No comments June 23rd, 2017 879

    Our TS01-UT TeamSpeak server is currently experiencing an unexpected outage. We are working with our upstream provider to find the cause is and resolve it. We apologize for any inconvenience caused by this.

    Thank you for your patience and for choosing ASPnix!

    Update: The issue has been resolved, TS01-UT TeamSpeak services are online and functioning properly.

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  • Scheduled Network Maintenance

    No comments April 13th, 2017 996

    We will be performing maintenance on our core router(s) as well as our core switches at our Denver, Colorado facility this evening (April, 13th) as well as tomorrow evening (April, 14th) between 8PM and 10PM MDT. There could be brief interruptions in service during these times as we work to upgrade firmware and operating systems as well as apply some needed configuration changes.

    This will affect all services operating within our Denver, Colorado facility.


    All dates and times below are adjusted for your browser’s local time, otherwise UTC

    Scheduled Date:  |
    Scheduled Time:
     
    Max Outage Duration: 2 hours (with brief interruptions of service)


    If you have any questions or concerns, please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • TS01-GA Data Center Migration

    No comments September 9th, 2016 1966

    We will be migrating our TS01-GA TeamSpeak services to another data-center located in Atlanta. The current host will remain online while we synchronize the 2 servers. Once completed, we will shutdown the old host and bring up the new host. There will be a delay in connecting to the new server (up to 1 hour) for DNS propagation to complete since the IP address of the host will change.

    The new IP of the server is 23.226.236.22. Moving away from our previous data-center will stop the outages related to the data-center routers being constantly under DDOS attacks and other issues related to filtering, high latency, packet loss etc.

    We’d like to thank everyone for their patience during this time while we work to improve our TeamSpeak services in Atlanta.

    Thank you for choosing ASPnix!

    UPDATE: The migration has completed. We are seeing improved latency times from various test locations, some locations as much as 15ms less!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • Level 3 – Denver Network Maintenance

    No comments August 22nd, 2016 1299

    On Saturday, September 3rd at 10PM MDT we will be performing maintenance on our core router within our Denver, Colorado data center. This maintenance window will affect all servers and services at this location. During this time, all servers and services within our Level 3, Denver data center will be unavailable. We expect this to take no longer than 2 – 3 minutes to complete.

    Scheduled Date: 09-04-2016
    Scheduled Time:
    4:00 AM – 4:05 AM UTC
    Max Outage Duration: 5 Minutes

    Please make note that all services within Denver will be unavailable, this includes VPS servers, dedicated servers, TeamSpeak, shared hosting as well as our Email services. If you have any questions or concerns, please contact our support department.

    Thank you for choosing ASPnix!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
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  • TS01-GA Network Outage

    3 comments April 18th, 2016 2051

    Currently the data-center that hosts our TeamSpeak services in Atlanta, Georgia is experiencing a network interruption. Network engineers are currently working to resolve the issue. At this time we do not have an ETA.

    We’d like to thank everyone for their continued patience as this issue is being addressed.

    Thank you for choosing ASPnix!

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  • Denver Colorado Outrage / Service Interruption

    No comments April 17th, 2016 1613

    This evening at 4:08PM MDT an electrical issue with one of our cabinets power delivery units (PDU) caused a brief interruption or all servers and services in our Colorado data-center. Technicians were dispatched, however upon arrival were unable to identify any issues as services had resumed normal.

    Another electrical issue at approximately 5:25PM MDT caused a major electrical fault in the cabinet that handles all network communications for our network. The fault triggered the data-center power delivery systems to cut power to the cabinet resulting in a full outage of our Colorado location. The technician who responded found the power delivery unit had fully failed. Once the unit was removed, power was restored to the cabinet.

    The total outage time was about 58 minutes between the 2 interruptions.

    After contacting Level 3’s electricians and discussing options to better handle these unfortunate events in the future, we will be purchasing additional electrical equipment to have better fault tolerance for these issues in the future.

    We apologize for any inconvenience during this time. If there are any questions or concerns, please open a support ticket the technical support department for your service.

     

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  • Denver Network Maintenance

    No comments March 4th, 2016 1617

    Tomorrow, Saturday, March 5th at 9PM MST we will be performing maintenance on our core router within our Denver, Colorado data-center. This maintenance window will affect all servers and services in this location. During this time, all servers and services within our Denver data-center will be unavailable. We expect this to take no longer than 2 – 3 minutes to complete.

    Scheduled Date: 03-06-2015
    Scheduled Time:
    4:00 AM – 4:05 AM UTC
    Max Outage Duration: 5 Minutes

    Please make note that all services within Denver will be unavailable, this includes VPS servers, dedicated servers, TeamSpeak, Minecraft and shared hosting as well as our Email services. If you have any questions or concerns, please contact our support department.

    Thank you for choosing ASPnix!

    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
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