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  • What are the email limitations / restrictions for ASPnix shared services?

    4 comments February 29th, 2012 2526

    To help preserve the stability and performance of our mail systems and services we have limits in place to prevent abuse, spamming, and over-usage. Please find our mail limits below – these are for both our Windows SmarterMail (shared hosting, VPS and Dedicated servers that use our shared mail servers).

    • 2500 outgoing emails per hour per domain (total of all users)
    • 500 outgoing emails per hour per user
    • 50MB max message size (including message, attachment(s) and MIME encoding)
    • 100 recipients per message
    • 50 bounce emails per hour (total of all users)
    • 1000 connections per hour for all services*
    • If you are sending emails to 100 or more recipients (such as newsletters, marketing emails etc.) you will need to use our email server’s list feature
    • List subscribers that have 3 or more bounces will need to be removed from the list to prevent abuse complaints**

    * If the limit is reached or exceeded, the offending IP address(es) will be blocked for 1 hour.

    ** ASPnix reserves the right to remove subscribers that have 3 or more bounces at anytime without notice.

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  1. Have these limitations increased in the last year for the shared services? How can they be increased for my hosting plan?

    Comment by Martin on August 12th, 2013 at 4:52 PM



  2. These are the limits for our shared email services. They cannot be increased, however we do offer the SmarterTools bundle with our VPS services which includes SmarterMail.

    Comment by Christopher York Staff Member on August 12th, 2013 at 4:56 PM



  3. Thank you for your quick response Christopher, What are the limitations for the SmarterMail for a VPS or Dedicated Server?

    Comment by Martin on August 12th, 2013 at 5:02 PM



  4. It is your own server – so the limits are up to you 🙂

    Comment by Christopher York Staff Member on August 12th, 2013 at 5:30 PM



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