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  • Office / Outlook 2016 IMAP Issues Update & Fix

    2 comments October 6th, 2015 3136

    UPDATE: This temporary fix is no longer required and has been since resolved by the SmarterTools developers.

    SmarterTools has updated us on the IMAP issue with Outlook 2016 and the issue is related to changes made to Outlook’s IMAP protocol and how it handles deleting emails. The fix is as simple as enabling a single option as shown below.

    Follow the steps provided below to resolve the IMAP issues with deleting emails…

    1. Click the Folder tab
    2. Select “Purge”
    3. Select “Purge Options”
    4. Select the Advanced tab
    5. Enable (Check) “Mark items for deletion but do not move them automatically”

    If you continue having issues deleting emails, please let us know by opening a support ticket.

    Thank you for choosing ASPnix!

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
  1. Yes, that fix deletes the emails but it is a permanent delete and does not move the deleted email to the deleted folder.

    Comment by Patty on January 6th, 2016 at 6:31 PM

  2. @Patty – This issue has been resolved already by SmarterTools. This fix should no longer be required.

    Comment by Christopher York Staff Member on January 7th, 2016 at 1:56 PM

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