Today around 10:40AM MST our primary SmarterMail service on MX01 went down. This was an unscheduled outage that was caused by a SmarterTools support employee who mistakenly restarted the service while investigating a bug that we had reported earlier last week. The service is now back online and running and we are working with SmarterTools to make sure this mistake does not happen in the future. The support technician was new and has since apologized for the action.
We’d like to apologize to everyone who was affected by this mistake. We are making sure this does not happen again in the future.
Thank you for choosing ASPnix!