This evening at 4:08PM MDT an electrical issue with one of our cabinets power delivery units (PDU) caused a brief interruption or all servers and services in our Colorado data-center. Technicians were dispatched, however upon arrival were unable to identify any issues as services had resumed normal.
Another electrical issue at approximately 5:25PM MDT caused a major electrical fault in the cabinet that handles all network communications for our network. The fault triggered the data-center power delivery systems to cut power to the cabinet resulting in a full outage of our Colorado location. The technician who responded found the power delivery unit had fully failed. Once the unit was removed, power was restored to the cabinet.
The total outage time was about 58 minutes between the 2 interruptions.
After contacting Level 3’s electricians and discussing options to better handle these unfortunate events in the future, we will be purchasing additional electrical equipment to have better fault tolerance for these issues in the future.
We apologize for any inconvenience during this time. If there are any questions or concerns, please open a support ticket the technical support department for your service.