SmarterMail Upcoming Maintenance (POSTPONED)

This Saturday, the 28th at 10PM MST we will be performing an update to the SmarterMail service on our primary SmarterMail server. This is a minor bug fix release that addresses some issues reported by our customers.

  • The Chat With textbox is now hidden when you go offline
  • All subsequent SMTP Auth attempts try to use CRAM-MD5 after first CRAM login
  • Auto-responder is not using the Reply-To header field, if specified
  • Certain CardDAV clients may lose phone number after syncing
  • Trying to attach the same file more than once prevents the message from being able to be sent

We have also resolved an issue where SmarterMail was stalling nightly between 6 – 8PM MDT. The issue was traced down to our backup software. Currently, the backup software has been disabled pending a review by the developers of the backup utility. We are also still working closely with SmarterTools to see if the exact cause can be narrowed down. Currently the system is stable and is not stalling.

During this time, our incoming gateways will process and hold any incoming email and deliver them once we have completed the update.

All dates & times are listed as UTC.

Scheduled Date: 
Scheduled Time:
Max Outage Duration: 1 hour

If you have any questions or concerns, please contact our support department.

Thank you again for choosing ASPnix as your web hosting provider!

Update: This scheduled maintenance has been postponed, we will announce once the updated schedule has been released.