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  • MX01 Server Offline / Unavailable (Resolved)

    28 comments November 19th, 2012 7504

    We are currently checking the status of the MX01 SmarterMail mail server, the upgrade process previously announced should already have completed within a few minutes, however the server has not came back from the restart issued to the server to complete the updates.

    Technicians are checking the server now and we will have a report shortly. Our apologies for any inconvenience caused by this unexpected event. Updates will be published once any are received.

    Thank you for your patience and understanding during this outage.

    Update (10:55PM MST)

    The server appears to have a faulty power supply – it is being replaced.

    Update (11:09PM MST)

    The faulty power supply has been replaced however the motherboard appears to have been damaged – it is being replaced as well.

    Update (11:44PM MST)

    Motherboard has been replaced and the server is back online – however now the technicians are diagnosing an issue with the RAID 10 array where the email is physically stored.

    Update (12:00AM MST)

    Issue with the RAID array has been resolved and the server is booting properly – Server is being reinstalled in the rack and will be brought back online within the next few minutes.

    Update (12:44AM MST)

    The server has started and the SmarterMail service is starting, however due to a rebuild of the RAID array, the disk I/O is slow and the service is not starting as quickly as normal.

    Update (2:20AM MST)

    The rebuild / verification process is at 75% and should be completed shortly. Thank you for your understanding.

    Update (4:23AM MST)

    The server is now back online and functioning as it should. Emails are being delivered from the backup mail systems, however please allow an hour or so for all emails to come in from them.

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