Due to security restrictions on our FTP server all FTP credentials are treated as “valid” credentials. This is done to prevent hammering and brute forcing for passwords. Internet Explorer and Windows Explorer by default send anonymous credentials to the FTP server resulting in “INVALID LOGIN” displaying.
To use FTP through Internet Explorer or Windows Explorer you will need to specify a few additional parameters in your ftp hostname.
ftp://YOURUSERNAME:YOURPASSWORD@YOURFTPADDRESS
This will pass your credentials to the FTP server instead. We recommend using a true FTP client such as FileZilla (Free), SmartFTP (Paid), WinSCP (Free) or Commander One (Mac – Paid). These FTP clients fully support the FTP protocol and are dedicated FTP clients as well as support FTP over secured channels.
Then how can we access our FTP server now? Neither browsers or FileZilla worked for me.
Please update and thanks in advance.
FileZilla etc. all work fine. If you use the hostname outlined in the control panel with correct credentials you should have no issues connecting to our FTP services.