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  • MX01 Outage / Service Issues (Resolved)

    No comments May 17th, 2014 976

    We are currently working to address an issue with the MX01 SmarterMail service. We’ve been unable to fully start since as it crashes after a short period of time. We are working on getting the service back online as soon as possible.

    Thank you for your patience and understanding during this time.

    UPDATE #1: SmarterTools has been contacted we are waiting for their developers and support agents to find the cause of the crashing / stalling.

    UPDATE #2: SmarterTools has responded and are currently on our server investigating the issue.

    UPDATE #3: SmarterTools developers are currently analyzing the crash dump to determine the cause.

    UPDATE #4: SmarterTools developers have stated the crash is related to the HTML Agility Module of SmarterMail. There is a stack overflow that is triggering an exception that is taking down the service. The lead developer and the support team are testing a fix.

    UPDATE #5 (1:35PM MST): SmarterTools developers have provided us a new build that should fix the issue. They are applying it now.

    UPDATE #5 (2:01PM MST): SmarterTools developers have applied the new build, however it has not resolved the issue. They are analyzing the new crash dump now.

    UPDATE #6 (3:04PM MST): SmarterTools developers have resolved the issue. We will issue a report in another blog post shortly.

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