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SmarterMail

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  1. Knowledge BaseHosted Email
    · 3 min read

    Is IMAP IDLE Supported?

    ASPnix fully supports the IMAP IDLE extension (RFC 2177) across all email platforms. This includes Windows servers with SmarterMail and Linux environments. IDLE delivers real-time mailbox notifications for new messages and changes, enabling efficient push email without polling. Learn the technical d
  2. Knowledge BaseHosted EmailVirtual Cloud Servers
    · 2 min read

    Default SmarterMail Auto-Clean Folder Rules

    SmarterMail applies two default auto-clean rules to every account: messages in Junk E-Mail are deleted after 30 days and items in Deleted Items are purged after 30 days. This guide explains how the rules work, why they exist, step-by-step customization instructions, common pitfalls, and best practic
  3. Knowledge BaseHosted EmailVirtual Cloud Servers
    · 3 min read

    How to Report False Negative and False Positive Emails

    Spam filters sometimes miss junk mail or flag legitimate messages. Forward false negatives to spam@aspnix.com for automatic learning. Submit support tickets with headers or attachments for false positives. Whitelist trusted senders in SmarterMail to bypass scans entirely. Follow these steps to impro
  4. Knowledge BaseHosted Email
    · 3 min read

    Is End-to-End Encryption Supported for Email?

    All ASPnix email services support STARTTLS and TLS/SSL for SMTP, IMAP, and POP3. Windows SmarterMail systems also secure ActiveSync, EWS, and MAPI for Outlook. Delivery is encrypted whenever both endpoints support it. This guide covers protocols, configuration steps, testing with CheckTLS, common pi
  5. Knowledge BaseHosted Email
    · 2 min read

    SmarterMail Browser Requirements

    SmarterMail webmail requires specific browser support for optimal performance. Visit the official SmarterTools page for the latest supported browsers list. Learn why compatibility matters and how to avoid common issues that can affect your email access and productivity.
  6. SalesHosted EmailVirtual Cloud Servers
    · 3 min read

    Does ASPnix Support EWS (Exchange Web Services)?

    ASPnix provides support for Exchange Web Services (EWS) with SmarterMail v10. Available as a free addon to all customers, it is compatible with Apple's Mail and Outlook 2011 for Mac. This guide explains setup, notes lack of support in Outlook 2013, and offers troubleshooting advice.
  7. SalesHosted EmailVirtual Cloud Servers
    · 2 min read

    Is Microsoft's ActiveSync Provided by ASPnix?

    ASPnix supports Microsoft ActiveSync on Windows SmarterMail services as an optional $1.00 per month add-on per EAS-enabled account. It delivers push synchronization for email, contacts, notes, and calendars to Outlook 2013+, iPhone, Android, and Windows Phone devices while saving battery by eliminat
  8. SalesHosted EmailVirtual Cloud Servers
    · 3 min read

    Email Limits and Restrictions for ASPnix Shared Services

    ASPnix sets email limits on shared services using SmarterMail to preserve performance and deter spam. Restrictions: 5000 outgoing emails per day, 50MB max size, 100 recipients per message, 25 bounces, 1000 connections per hour per IP. Bulk sends require the list feature. Exceeding limits triggers IP