Effective immediately our SmarterMail password complexity policy has been changed to require more complex passwords to aid in preventing accounts from being hijacked. All accounts created or updated from the time of this announcement will need to meet or exceed the new password complexity requirements. Current accounts (accounts that existed prior to this announcement) are currently excluded from this to allow time for users to update their passwords. Effective July 1st 2014, we will be enforcing the new password policy on all email accounts. Any accounts that do not meet this requirement will still receive mail, but will not be able to login to SmarterMail or send mail through SMTP.

The new SmarterMail password complexity policy is as follows.

  1. Minimum of 10 characters
  2. At least one uppercase character
  3. At least one lowercase character
  4. At least one number
  5. At least one special character

All 5 requirements must be met for the password to be accepted. If your password currently meets the requirements you will not be required to change your password, though we do recommend changing your passwords regularly.

If you have any questions please do not hesitate to contact our support department!

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