Job Requirements / Skills
- GPA 3.0 and higher
- Native English language speaker / writer
- Responsible for creating and writing various types of IT Service Management process and technical user documentation, including how-to guides, references, manuals, cheat sheets, web content or instructions.
- The ability to create, assimilate, and convey technical material in a clear, concise and effective manner.
- A strong, positive work ethic as demonstrated by initiative, adaptability, independence, and the desire to do what is needed to produce a quality product.
- Ability to accurately follow style guidelines, a writing model, and department processes for writing and publishing user assistance.
- Excellent written and verbal communication skills for global audience.
- A keen sense of organization and attention to detail.
- Ability to work on tight deadlines and on multiple projects at a short notice.
- Ability to work with people in different time zones.
- Comfortable with both Mac and Windows operating systems
- Technical knowledge of Internet (how it works), knowing basic terms, technologies, etc.
Successful candidate will
- Produce accurate, high quality, well-written user assistance in a fast-paced, deadline-driven environment in coordination with other departments and other writers.
- Research new product functionality by reading software design documents, often before working code is available.
- Quickly attain subject-matter expertise in one or more areas of project responsibility.
- Work with a cross-functional team (including software developers, QA engineers, product managers, curriculum developers, and user-interface designers) to prepare and implement user assistance project plans.
- Agree and achieve milestones in review and production schedules.
- Perform user assistance project management tasks, including:
- Prioritizing tasks.
- Estimating, tracking, and updating schedules.
- Reporting project status.
- Assigning and tracking action items.
- Manage and resolve user assistance bugs.
- Adapt to new user assistance tools and processes.
- Proactively learn new user assistance tools and technologies as required.
What do I need to submit to be considered for this job?
- Excellent writing skills, including the ability to research, design, and write new user assistance in a variety of formats, as well as to maintain and improve existing material.
- Ability to write in a more relaxed, conversational style, such as that used in popular social media products.
Ability to write user assistance with a strong task orientation. Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.
As a member of the technical writing division, you will organize and prepare information for publication and develop publication concepts for the best communication of subject matter. Review technical information prepared by other staff members for clarity and content. Take an active role in the definition and evolution of standard practices and procedures.